Netflix Phone Numbers and Emails

Toll-Free Number:

  • (888) 638-3549
Send Message

Customer Service:

  • (888) 838-4366
    Shop
  • (866) 579-7172
    USA
  • (866) 579-7115
    USA
  • (800) 585-8131
    USA
  • (844) 505-2993
    USA (Main)

Investors/ Franchasing:

  • (781) 575-3839
    For Use by Brokers Only
  • (781) 575-2879
    Shareholders

Legal:

  • (408) 608-1987
    Copyright Infringement Inquiries

Netflix Emails:

Customer Service
App, Shop
General Info
Shop
Headquarters
Board of Directors
Legal
Appeals, Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Netflix Customer Service?

Most Popular Number:

(888) 638-3549
Total calls: 92 190 Issues resolved: 4 353 Last call: Mar 19, 2024

How to Call Netflix Customer Service?

Getting a real-live person on the phone to address your issues is often the fastest way to get them resolved. It is straightforward to contact Netflix customer service through the Netflix app on your Android or iOS phone or tablet. Log in to your account if you’re not signed automatically. Tap the tree stripes icon in the top left corner. Next, the Call us button will connect you to the Netflix customer service rep.

Please note that you will need a landline or cellular phone service. Calling Netflix support through the app is free. But, data rates over the cellular connection may apply. It depends upon your provider.

How to Contact Netflix Customer Service by Chat?

Live chat is another method to contact Netflix customer service in a direct, quick manner. You may reach out to the Netflix support team by live chat using the Netflix app or through the browser. If you don’t have the app, you may download it from Google Play or App Store. Log on to your account, click the menu icon, choose Contact Netflix Help Center, and Start Live Chat.

If you need to get in touch with the Netflix support team member through the browser, you should go to the Netflix help page. Scroll to the bottom and click Start Live Chat. Enter a brief description of your issue and tap the reason for contacting Netflix support.

How to Contact Netflix Support via Social Media?

Unfortunately, the Netflix contacts page doesn’t provide any links to the company's social media accounts. This is because Netflix doesn’t use social media to provide customer support. You may follow Netflix on Facebook, Instagram, and Twitter to find out the latest news, comment on posts, and share your concerns.

Netflix customer support is available by chat and over the phone. There is no Netflix email address to send a support request to. However, you may check out the comprehensive Netflix guide before calling the customer service rep, since it contains answers to the most common questions.

PissedConsumer Club

Contact Information

Netflix Website:

Netflix Help Center:

Corporate Office Address:

Netflix, Inc.
121 Albright Way
Los Gatos, California 95032
United States

Other Info (opening hours):

Other Locations:

Netflix Services Canada ULC

1200 Waterfront Centre, 200 Burrard St.

Vancouver, BC V7X 1T2, Canada


Netflix Services UK Limited

30 Berners, London, W1T 3LR

United Kingdom


Netflix Australia Pty Ltd.

Level 19, 181 William St.

Melbourne, VIC 3000

Australia

More contact details

Netflix Customer Service Reviews

2.3 / 5
Poor
Penny T Tfv
Zero customer service as well as ads
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

Of all streaming apps available at this time Netflix is the worst and they were the first one I signed up for.

Read full review
Guest-5713101
Can't get in to my account
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The hole service is a huge pain in the *** I travels all the time and stay for extended periods. Now that they have become the content police and they cant make there trillion dollars from poor people sharing there services I recommend not to bother and just read a book. They suck

Read full review
Austin C Fka
Can't connect
stars-rating stars-rating stars-rating stars-rating stars-rating
3.5

Trying to contact customer service was terrible. There are numbers but all I get is to call back because they are busy.

Finally got through by going through Pissed off client. That tells me they dont want to improve but want my money

Read full review
Guest-5712510
Canceling my service

I have Netflix for many years and the last few years it has been nothing but miserable constantly asking us to update our account to TVs and phones that we use all the time sick to death of your system. You dont even have good movies on there Id much rather use Amazon prime.

Read full review

How Good is Netflix's Customer Service?

Alaijah Ike
Alaijah Ike
Feels Satisfied | Mar 19, 2024

I loved the serviced but I don’t like the title of your service pissed I wasn’t pissed and I’m sure a lot of others aren’t you need a different title I k is it catchy but it sucks

Read full quote
Tina R Rcr
Tina R Rcr
Feels Disappointed | Mar 18, 2024

Didn’t get to talk to anyone

Read full quote
Camilia Iqf
Camilia Iqf
Feels Satisfied | Mar 18, 2024

Helpful

Read full quote
Jenaro Xbw
Jenaro Xbw
Feels Disappointed | Mar 18, 2024

There was no one to help me!

Read full quote
Darnita Fjj
Darnita Fjj
Feels Disappointed | Mar 18, 2024

Not good

Read full quote
Vienne Pzz
Vienne Pzz
Feels Neutral | Mar 17, 2024

They could help, probably because the issue was beyond them.

Read full quote

Summary of Netflix Customer Service Calls

140K TOTAL
CALLS
05:41 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Netflix?

Payments and Charges Question:

  • “Issue with the payment”
  • “Double charged”
  • “Regarding a payment”

Account Question:

  • “Having problems with my netflix password”
  • “It's saying that my Netflix isn't part of the account”
  • “Login”

Activation/ Cancellation Question:

  • “Cancelation”
  • “Can't cancel my account”
  • “Cancelar mi cuenta”

Product/ Service Question:

  • “Trouble connecting”
  • “Can not access my accouny”
  • “Not working”

Request for Information Question:

  • “Tech support”
  • “I received text message about my account”
  • “Questions account”

Staff Question:

  • “My sErvice”
  • “Service cut off”
  • “No service”

Cards Question:

  • “Need to change credit card info”
  • “Change card”
  • “Needed to remove a credit card”

Return/ Replace Question:

  • “I'm trying to change my password and it's not working it says they don't match”
  • “Demand of return fee”
  • “Change my plan”

Refund Question:

  • “Refund”
  • “Refund my funds”
  • “Money back in my account”

Shipping and Delivery Question:

  • “Cambiar mi num de tarjeta del pago”
  • “Not coming through”
  • “Para cambiar tarjeta de pago”

Employment Question:

  • “Error code nw-2-5”
  • “Resolve an error code NW-2-5”
  • “Nw25”

Website/ Application Question:

  • “Multiple sites”
  • “Cannot use Netflix site even though I am paying for it.”
  • “Application”

Other Question:

  • “Netflix won't exit”
  • “Nesesito ayuda para cambiar mi número y mi correo”
  • “I am a new customer”

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