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I was reviewing my charge history for the past year as I was doing my taxes. I found that I had been charged twice a month for Netflix.

I went online to chat and have it refunded. I spent 40 minutes and finally spoke with a supposed manager. I was told I needed to call netflix and give them a reference number, then they would do a 3-way call with my credit card company and authorize some kind of a reverse transaction. I called the netflix number and gave the guy the reference number as I was told.

The rep who answered said that was crazy because they only refund for the previous month. I cancelled Netflix when they split the dvds and instant for double cost. Never should have re-signed for the instant streaming.

Use Amazon prime. They have way better movies available anyway.

Monetary Loss: $96.

Location: Boston, Massachusetts

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Kesha Pmo

I had that same issue as your and lost CAD150. They said that cuz I have to duplicate accounts and those were being used at the same time so they could only refund for the previous month.

That extremely weird because I've never created that second account nor used it.

I mean how could someone create 2 accounts just to pay twice a month right. I am very angry right now but cant do anything rather than accepting the lost.

Guest

I too have been getting double billed and can't get my money back from netflix. I have to constantly go through my bank to report this.

Floretta Axg

Netflix double charged me for 13 months and agreed to a refund of 6 months back into my credit card, and 2 months later when I called to check why I havenโ€™t gotten the 6 months refunded back into my account they said they agreed to 6 months of free access and not cash refund. They suggested I follow up with my telco provider for the discrepancies and that they canโ€™t do anything to help. My telco is MAXIS from Malaysia.

Miaya Ylb

NETFLIX triple charged me per month. ..over $400.00.

....Since March 2018.

They said I should've noticed the triple charges and they'll only go back three months to repay me $42.03 ...(my fault for trusting them to be honest. ) Im telling everyone I know to check their credit cards for NETFLIX double and triple charging.

Guest

Iโ€™ve been double charged for the last 3 months but disputed them with my credit card. Hopefully I have better luck with them as the customer service person said the credit back button was grayed out. The funny part is Netflix then told me my card was compromised which it wasnโ€™t and when I asked why the second charge didnโ€™t have taxes charged with it they had no answers.

Miaya Ylb
reply icon Replying to comment of Guest-1754858

They triple charged me since March 2018 and will only pay back $42.03 , though they overcharged me over $400.00. Time for a CLASS ACTION SUIT.

Guest

Just spent 3 hours on the phone with Netflix and filing a dispute with paypal. June of 2018 I couldn't sign into my account, called and they helped me set up a new email/password (which apparently gives you a new account) but they failed to cancel the old one so all this time they have been double billing me!

They say they have no record of me calling and officially closing the old email account but do show me changing my email thus giving me 2 active accounts.

Nothing they can do, I have to take it up with paypal. Granted I should have noticed before now but what a scam!!

Guest
reply icon Replying to comment of Guest-1733672

I would like to take this further but the so called supervisor said that was the end of the road. Anyone have any luck pursuing this?

Miaya Ylb
reply icon Replying to comment of Guest-1733672

They triple charged me since March 2018 and will only pay back $42.03 , though they overcharged me over $400.00. They say my overcharge was because they had my home computer email and my phone email.

What a scam! I only have one tv! A reputable company alerts you the very minute they receive another email requesting a new account!

NETFLIX IS NOT TO BE TRUSTED... Think of the millions of customers who are scam and the profit they and their lawyers make.

Guest
reply icon Replying to comment of Miaya Ylb

I think a classaction law suit should be in order. This is insane.

I've changed my card 3 times since I'd recognized the charges and I keep getting them card after card. Super frustrated.

Guest

Do they keep the account on computers cause I called Netflix to tell them they were charging twice an they told me to call my bank an my bank said they donโ€™t see the error on my statement itโ€™s not fair an if this problems is not fix Iโ€™m gonna have to report them they been charging me for a few months

Britten Are

I have had the same problem with proof on paypal for 2+ years. I caught the problem with go daddy book keeping.

All they would do is refund back 6 months. paypal would also do nothing. this is a netflix scam. the first scam month was a triple bill then a double bill.

netflix said they had a second account billing to my paypal, but would not tell me the account--total bs... when the billing jumped to 17 on my main account the other account remained at the old 14.97...

I think this was a netflix accounting glitch. If anyone files a suit on this email me at rhungerford@***.com

Guest
reply icon Replying to comment of Britten Are

100% same deal. I caught this 8 months into it.

40 min in chat that I got a 6 moth refund...

They claim there is another account billing to my CC but won't give any info. Complete scam.

Guest

Canโ€™t believe they double charged me all of last year. Total of $84 dollars from what Iโ€™m able to see.

Only got this years past 2 months refunded. What in the actual F.

Guest

I was charged 14.00 I called spoke with a rep she asked me what my card info was but not my name then she told me there is no account that would charge it because the old one is deactivated so I asked what the email was that was associated and she said she couldn't tell me I'm currently in the process of talking to a lawyer about this...

Guest

fast forward to 2019 Same problem with my acc They have been dbl dipping my bank acc and my AMX account Refunding one month Loss of $50

Guest

NETFLIX THIEVES DOUBLE CHARGED MY ACCOUNT ..LOOKS LIKE I AM NOT ALONE! THEY LET AN EMAIL THAT WAS ENTERED WRONG TO BECOME ACTIVE!!

WHEN I ENTERED THE CORRECT EMAIL WITHOUT ANY SIGN THAT THE WRONG EMAIL WAS REJECTED, I ENTERED A NEW EMAIL AND I HAVE BEEN CHARGED FOR 2 YEARS FOR TWO ACCOUNTS. I DO NOT USE THAT EMAIL ACCOUNT ANYMORE AND WOULD NEVER FOUND OUT IF I DID NOT CHECK MY PAYPAL ACCOUNT. EXTORTION PERSONIFIED.

HOW LONG WILL YOU CONTINUE TO STEAL FROM PEOPLE NETFLIX THIEVES? IF IT SOUNDS LIKE I AM YELLING, ITS BECAUSE I AM.

Guest
reply icon Replying to comment of Guest-1579764

Iโ€™ve had the same experience which I discovered only yesterday while going through my credit card bill details. Iโ€™ve been double charged from October 2017 till October 2018 - once on the 13th of the month and again on the 16th of every month.

I had opened my Netflix account on 16th September 2017 and was charged only for that one Netflix transaction in that month. On chatting with Netflix i was told that i had opened two accounts, one of them with the email address ending with hotmail.cm instead of hotmail.com. After opening my account on 16th Sept with my correct email id I canโ€™t fathom why I would have tried to open another account on the 13th of the following month again! In any case when you open your account for the first time you need to make the payment by credit card.

I donโ€™t know whether one can make a credit card payment with a wrong/non-existent email id. There is something definitely wrong with the Netflix billing system if such a thing can happen.

Guest

Discovered today that Netflix has been double-billing me for the last year. Contacted them and they just say, "It isn't us!

The second charge must be someone else." Totally unhelpful and both charges are identical. I truly doubt some fraudster has been able to pull money out of my account as "Netflix" for the last year.

Filed a dispute with my bank, but can only (understandably) dispute the charges over the last 60 days. Going to be watching my statements like a hawk this month.

Suraiya Jfb

I literally only found out today Netflix split the dvds and instant for double cost, when I signed up originally it was all one much cheaper charge. It was on my mom's card so I never personally saw the charges, my mom just assumed the other charge was my brother this whole time.

It was just today when talking to her I realized it didn't add up and I pulled up my account to check. I am absolutely FURIOUS. This is NOT what we signed up for. I never heard anything about the split, a nice big obvious message on the site itself might have helped but it just happened entirely without my knowledge behind my back.

Split into two without our knowing and charged more without our permission. This is flat out thievery!

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