Unclaimed
Netflix
Reviews and Complaints
230K
CLAIMED LOSSES
4.2K
TOTAL REVIEWS
710K
PAGE VIEWS
21
ISSUES RESOLVED
Netflix Net Promoter Score (NPS)
37
high
NPS
-100
100
- 63% Promoters
- 11% Passives
- 26% Detractors
Netflix's estimated NPS of 37 considered to be high. 63% of users would likely recommend Netflix to a friend or colleague.
Customer Satisfaction
Netflix Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaint / wrongly billed. Please refund the past 4 payments
My Apple ID : plowe79@***.com Dear sir/madam, My Netflix account was expired in October 5, 2022 and I did not renew it but I just discovered that I was continuously charged Nov, Dec, Jan & Feb. Please refund the 4 payments of $18.63 x 4 = $74.52 to me at your earliest convenience as I am very upset of those charges without my authorizations. Awaiting your prompt reply. Yours sincerely, Prisca Lowe
ID
Location
Seattle, Washington
New Reviewer
Frustration!
I want to cancel! I want to cancel. I want to cancel! I want to cancel? I want to cancel! I want to cancel!
User's recommendation: Do not get involved with this outfit!
ID
Location
Central Point, Oregon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDouble billed Jan 2023
Pissed customer my debit card was compromised at Christmas. I reestablished my account and was double billed.
ID
Pros
- Good programming
Cons
- Expensive
Preferred solution
Refund of 2nd bill in January 2023
Overcharging money every month
Charging 2 times every month. No good service. Nobody contacted me yet. very month of 16 and 25 dates charge on my master card.
1 comment
ID
Location
Surrey, British Columbia
Fraud.
I called the customer service number on the Internet and they proceeded to fraudulently get me to take other apps on my phone and they got into my bank account when I called back, the agent said that I was not talking to Netflix. It was your websites that directed me to their telephone number. If they are fraudulent, why dont you get them off the web before some other innocent person gets taken advantage of
User's recommendation: I’ll tell them my experience.
ID
Location
Batavia, New York
New Reviewer
I was being double billed
I realized I had been double billed since September 2022. I spoke with your rep, Anna, who determined there had been 2 accounts inadvertently set up, one with my correct email and one with nearly the same email (it was one letter off) Not sure how that happened. Anna was extremely professional , kind and calm and worked hard to resolve this issue to our satisfaction
ID
Loss
$21
Scam told me they were putting money in my bank account but instead was trying to take it out
Yesterday l received an email from Netflix saying I owed them money over $600 l contacted the number was tipped off by Western union they were trying to take it out not put it in
User's recommendation: Be careful.
ID
Location
Heiwajima, Tokyo
Overcharged master card
Charging two times in a month. For the last 5 months. Call me . This is very bad charging me 2 times. I never expected this from Netflix.
User's recommendation: Call me.
ID
Location
Vancouver, British Columbia
New Reviewer
Hacked account
I keep getting hacked. I do not share accounts. It has to be an unsecured, third part share by netflix!
User's recommendation: Pass on it.
ID
Fraud
It happened and Netflix did nothing about it saying it wasnt them. However it was the customer service number for Netflix that I used to rectify the notice coming on my tv that they were going to lock my account for nonpayment. Payment had been made. Shame on Netflix!
User's recommendation: I will not.
ID
Location
Batavia, New York
Cancel of Netflix account because every movie freezes up , I have to reboot the Netflix to begin watching the movie again, part way into every show and or movie the movie stops , freezes and goes back
Customer service was quick and efficient, resolved my issue with common decency and courtesy, was very understanding and sympathetic towards my experience with Netflix.
User's recommendation: Don't judge Netflix based on my experience.
ID
Location
Albany, New York
New Reviewer
To cancel the service
Cant afford at this time but I will use the service in near future only at the moment things are a hard
User's recommendation: Very good service and I will be coming back to you thank you so much.
ID
New Reviewer
To cancel
I want to cancel Netflix. We cant find anything we like to watch we dont like the new movies. Theres too much bad language and sex
ID
Preferred solution
I want to cancel netflix
New Reviewer
Over charge 60$