Dolores M Jdv

First experience

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I forgot me password and need to update my email as well as add Network to our mobile devices and new televisions.
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Pros:
  • I can watch anywhere we go
Cons:
  • Rates should remain the same as time of sign up

Preferred solution: More new releases

Resolved
Corda Ekm

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Verified Reviewer
| map-marker Palmetto, Florida

Resolved: This is becoming more stupid all the time. I’m not a pissed customer. I just want to change my *** credit card number..

My previous card has been canceled due to a scam so now I want to add a new credit card so you can get paid and I can keep watching Netflix. What is so damn hard about that.
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User's recommendation: Make it easier to make changes to your account. I’ve been doing this for over half an hour and still haven’t gotten anywhere.

Jules Nwq

Ambitious, expensive and thieves.

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I started paying around $5, and today for only 3 concurrent connections. What bothers me the most is that my children are at university and these thieves charge me for connecting from their phones, and it makes sense that they are going to see another IP address or are they acting stupid? Let them rot in ***
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Loss:
$100
Cons:
  • Little sport
  • Not worth it
  • Super greedy

Preferred solution: Price reduction

User's recommendation: Avoid this company because there are alternatives.

Resolved
Erica P Lcn

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Verified Reviewer

Resolved: Bad customer service

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My account was hacked and I cant get through the call center or anyone to email me back. How am I supposed to get this resolved if no one wants to answer?
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Cons:
  • Hackers

Preferred solution: My account restored

User's recommendation: Don’t

Anonymous
map-marker Baton Rouge, Louisiana

Pay my bill

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I was trying to pay my bill & I could not understand the customer rep when they were speaking not good English They hung up on me twice I continued to try & call but kept getting a rep that did not speak good English where I could understand when I asked for a supervisor their English was worse I then tried another # & tbe circuits were busy w/ an influx of calls more than normal the recording explained very well & clearly it stayed try call again later I will
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Carl C Tle

I was charged for an extra month I was only wanting one month subscription would like to be reimbursed tried calling customer service couldn't get an answer

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Need reimbursed for this last bill wasn't trying to pay for another month didn't know it was automatic
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Loss:
$23

Preferred solution: Full refund

Caryn Mmv
map-marker Albuquerque, New Mexico

Payment

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If you had more American movies instead of British and stuff that I have to read captions just to watch movie I just want to relax not read if I wanted to read I would by books ... Price is to high for what I feel I want to watch not worth it to me ... So I canceled because of that very reason... Needed better stuff to watch ...
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User's recommendation: If you like reading captions on movies this is your application

Camillo A

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Verified Reviewer
| map-marker Scottsdale, Arizona

You’re billing me for Netflix and I’ve canceled it over eight months ago

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You are billing me for Netflix and I canceled that over eight or nine months ago and I never could get anybody on the phone to dispute us so Im very unhappy
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karen p Uyp

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Verified Reviewer

Poor customer service and policies

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Netflix has poor customer service and policies regarding website and uses of upgrading. They offer little to no help to the consumer and is not user friendly. They do not explain policies prior to getting to grab your money.
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Pros:
  • Positive shows
Cons:
  • Hard to use and manage website

Preferred solution: Deliver product or service ordered

User's recommendation: Don't get it if you can avoid it

Resolved
Barbara P Khp

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Verified Reviewer

Resolved: Billing issues

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Updated by user Jan 31, 2024

Company fixed the issue and I have been provided with apology. I called and they checked my account which was cancelled in June 22.

And all of a sudden in September they started taking the payment again.They did that until I realized this January. But they would only return 1 payment.

Original review Jan 14, 2024
Netflix has been taking monthly payments out of my bank for over 6 months after I cancelled my subscription. And will only refund me for 3 months. Be careful.
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Loss:
$50

Preferred solution: Full refund

User's recommendation: Don't use direct billing

Laura B Bmk

Account hacked

Netflix - Account hacked
Just received a netflix notification on my cell about a new show but the main account user isnt me - Klara not me
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Preferred solution: My account restored and hacker punished

Vickie C Nbd

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Verified Reviewer
| map-marker Kissimmee, Florida

You're mind is in your ***

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Nope, not overdrawn numb nuts!! There was over $400 in my bank account!!! There is NOTHING on Netflix that costs $46!!
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Valerie C Dhj

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Verified Reviewer

Small Problem with Nexflix

I have Netflix but it's not showing the top 10 movies in Ireland etc I need this to get the latest films and series
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Preferred solution: Top ten films shown on my Netflix

Noah W Fnm

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Verified Reviewer

Overbilling

Paying Netflix 3 times!!!. Can we fix it?keep an eye on your bill. Checked it a couple of times and realized payments for 3
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Loss:
$500
Pros:
  • Love it its my go to
Cons:
  • Price hikes with no new content

Preferred solution: Price reduction

Derek V Nhn

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Verified Reviewer

Billing query

Billing I am paying more than I should be paying. The advertised price is less than half of what I pay now
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Loss:
$100
Pros:
  • Streaming movies at a click

Preferred solution: Price reduction

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