Netfllix Service Unavailable

Message pops up on my DVD player that says: Sorry. There was a problem. Please try again later. If you want to exit the browser, press the EXIT key on the Remote Control. If the problem persists, please visit netflix.com/help on your computer. I have visited the website on my computer and found no help for this issue. The streaming works fine on my PC, just not my blue-ray player. Why have it if you just can watch it on a small screen. I have also had bad disks. I agree with the others to just use another service.
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ID
#240206 Review #240206 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Netflix Streaming Service
Loss
$10

NETFLIX wii crappola

I can not watch a movie without these "retrieve" stop and starts every 5 minutes!! It's annoying especially when the movie is pretty good! I've complained on several occasions. I hope they fix this!! I would rather spend $12 a month at the Redbox. I have no problem with the selections! The movie selections are not that bad. I like some of the old movies that are available. I love the idea that you can choose movies right in the comfort of your very own living room. You can't even email them to complain about this issue!!
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2 comments
#292704

Sounds like an internet issue and not a Netflix issue.

#291898

Netflix, i have never had an issue with them... maby its ur latency, ever thought of that?

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ID
#240073 Review #240073 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Netflix-Evil Popups on computers

I will never use Netflix, because of all the annoying popups they cause on my computer. And I bet I'm not alone. [Sorry, have to repeat to meet the minimum word requirement.] I will never use Netflix, because of all the annoying popups they cause on my computer. And I bet I'm not alone. [Sorry, have to repeat to meet the minimum word requirement.] I will never use Netflix, because of all the annoying popups they cause on my computer. And I bet I'm not alone. [Sorry, have to repeat to meet the minimum word requirement.] There.
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3 comments
#309605

I just "upgraded" to Firefox 5. Netflix pop-ups are now EVERYWHERE.

Mac OS 10.6.7, no malware found. Checked the activity monitor, no unidentified processes running. This is a Firefox 5 problem for me.

I went to mozilla.org to see if there was a solution, clicked on their link to "projects" and a window popped up to sign up for Groupon. In short, there are malicious advertisers that Netflix/Groupon are paying, either knowingly or not, that are exploiting flawed Javascript or Flash in various browsers.

#292304

Please, please, get your computer scanned for viruses and malware. Netflix does not pop up anything. Malware will pop up random junk websites behind whatever you're doing constantly.

#291899

ummmperhaps get a better pop up blokcer? i never get pop ups from netflix...

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ID
#239995 Review #239995 is a subjective opinion of poster.
Location
Irvine, California
Loss
$100

Screw netflix

They need to add more servers for streaming! Too much business not enough space. Quit signing people up or get more space to handle the influx. Netflix needs to step up or go out. With a company making billions as they are then provide your customers with good service or go under. I bet that's their business plan. this is ridiculous just as most of all American companies. Go to the news and brag about how much you make off people then do even fulfill the service. Just pack your bags and go home to your big houses. Pissed consumer.
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1 comment
#313190

screw netflix i did cancel

ID
#239902 Review #239902 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Netflix Streaming Service
Loss
$8
New Reviewer
I wanted my credit card information completely removed from the Netflix server. This can not be done by their staff. I am very disappointed. They will not remove anyone's account information from your servers if asked. This should be stated in their terms of...
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6 comments
#1018918

I need my card info to be deleted. Right now this *** as site mad sis for not wanting to take it off.

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ID
#239107 Review #239107 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Product
Netflix Account
New Reviewer

Don't believe Netflixs free trial

I started a trial account with Netflix last year. I canceled the account after the 30days because I didn't want it yet. Well, at least I thought I canceled it. I was going through my bank statement today and realized I had random charges of $10.69 from Netflix. I realized that I did have another account that I started with them. I had it for about 3 or 4 months. I had canceled that account back in March, though. Well I figured they were charging me for this account still. I called and spoke with a representative. He informs me that I actually had 2 accounts with them. One has been open for a year. I was like uhh...no. I canceled that account after the trial ran up. He says that I didn't. He only refunded me the pending transaction from today. My advice, stay away from this company. I would have recommended them if this had never happened but I can tell that they are shady and will ignore cancellations just to keep charging your credit card.
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1 comment
#291147

netflixs movies suck i watch them on my pc and they keep freezing on me. i have told them about this but they dont fix the problem. :(

ID
#238869 Review #238869 is a subjective opinion of poster.
Location
Absecon, New Jersey
Service
Netflix Free Trial

I've had continuous delays in shows being watched. very annoying.

over all netflix is the greatest. if you can get rid of the stalls it could be close to perfect. OK! the Picture quality is about as good as any of the other network,such as,Dish,direct,etc The categories are easy to follow and netflix search engine is easy to use. However,there is one thing more that could improve upon the netflix service. Live NEWS & WEATHER could be very helpful. Such as, FOX, WALLSTREET, ETC.OK! Now, here's something that usually is the first or the last to be mentioned, PRICE, COST, or RATE. Naturely, research and develpment tends to drive all these things UP or DOWN, mostly UP. I for one came to you not just for the no-commercial shows, but also for the monthly rates.
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ID
#237743 Review #237743 is a subjective opinion of poster.
Location
Houston, Texas

Netflix stinks!

We have had Netflix f or several months. The streaming quality is horrible and it's like watching a VHS movie on an HDTV. Also, their new releases consist of "Step-Brothers" which was released in 2008, and you can only order it through mail on dvd. Most of the good movies are only through mail DVD & then you never know which DVD they will actually sent you off of your list. We bought a special wireless router just for our TV to connect to our wireless network in our house which cost about $100. Waste of money! Netflix is horrible all the way around and a complete waste of money!
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ID
#237725 Review #237725 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Netflix Tv Show

Instant Watching and Multiple Answers...

I've been recieving the "You can only instantly watch one movie at a time" message lately when before I'd been able to watch instantly on my xbox, ps3 and wii. All I really wanted was a straight answer but I still have not gotten one. Everyone I call gives me a different answer and the last rep actually refused to connect me to a manager. First it's... I'm sorry, that's just an error. We are working on it. Second it's.... Yeah, you have to upgrade to be able to watch on another device. Third it's... You can watch instantly on two devices for 9.99 with one dvd out. Two dvd's out and watch on two devices still for 14.99 then to watch on all three devices you have to have 3 dvd's out at 19.99. Then again called and stated, error. Then you should only be able to view on one device right now. I'm so frustrated with all the different answers. I'm searching right now for a replacement to netflix. I"ll pay more. I don't even care. Customer service and getting a straight answer means more to me than cost.
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1 comment
#295611

Not sure if it will work, but I just recently had the same problem.....anyways...try what I did for example...

My wife was watching a movie on her MAC...I started to watch a movie on my PC and got the same message you did..

So I added the movie I wanted to watch to the instant ***.....Then moved it to position one....played it again and it worked...could of just been luck, but doesnt hurt to try.

ID
#237171 Review #237171 is a subjective opinion of poster.
Location
Kalispell, Montana
Service
Netflix Customer Care
Loss
$9

The last 3 Netflix movies were visably broken!! Two were the same movie! Three in a row!!

It was very difficult to find where to post my problem with Netflix and not sure I'm in the right place. I wrote about my problem which was my last 3 movies were obviously broken!! It makes me mad because had the kids popped it in the DVD player there's no telling what would have happened!! I had this trouble once before and didn't report it I just closed my account!! Sometimes dissatisfied customers will work with the company if they make a proposition but Netflix said they were sorry and that was that so off to Blockbuster I go!! Never again!! I live 30 miles to the nearest rental or I would go myself!!!
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ID
#235351 Review #235351 is a subjective opinion of poster.
Location
Claremore, Oklahoma
Service
Netflix Dvd Rental
New Reviewer

Netflix unplayable DVDs

With increasing frequency, Netflix DVDs must be washed prior to use in order to remove the greasy smudges left by careless consumers. Couldn't Netflix do this? Now, we're seeing DVDs that are too scratched to play. Or they play part (or nearly all) the way through before beginning to show large, solid pixels, then freezing and refusing to go on. We have sent the same scratched disk back twice, having yet to see the end of the movie. Finally, Netflix seems to have no way to register a complaint such as this except by telephone. Who wants to wade through multiple layers of phone menus and wait for 5-10 minutes to do what could be done in 30 seconds online?
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5 comments
#345767

i am about to cancel my membership with netflix. i keep getting dvds that are so scratched they won't play in any of my dvd players.

i sent one back last week and i know they sent the same one back.

they are about to lose another customer. they are starting to suck.

#295593

I have had 4 cracked dvd's to date.So sick of this *** company.

#294620

The "report a problem" link doesn't seem to work anymore. It gives a "Netflix Site Error" page that links back to your log-in, where you start all over again.

"My Account & Help" show only recently watched movies and suggestions. No help.

And as the OP wrote, the disks they send out are increasingly scratched and unplayable.

If you call to complain, they politely discount your monthly fee. But rather than save 50 cents, I'd like to watch some movies!

#283743

Yes, I can report the damaged disk via the web. But I have only fora (forums?) such as this one to let them know how really unhappy this makes me.

#283448

no on the disc cover it has the web address on the back. you could go on netflix.com and click on "report a problem" next to the disc title. one of the choices, once you report, is that it's scratched or not working and at your request they'll send a new one as long as you send the broken or scratched one back.

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ID
#235235 Review #235235 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Service
Netflix Dvd Rental

Netflix -

About half of the movies I"ve "tried" to watch using instant movies have been irretrievably lost due to "network is down" messages. I've been a loyal Netflix fan for 6 years, but this instant thing isn't worth a *** right now. I hope they get it fixed. You have to restart the whole show, or bring the laptop to the recliner to finish the movie/show. Makes the instant thing an instant joke. I am so tired of seeing the network is down that I could scream. Netflix should really remedy this. Effin Netflix. x xxx xxx xxxx
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ID
#235005 Review #235005 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

Streaming video selection is a joke.

If you plan to watch movies or TV shows via Internet streaming (not DVD rental) then you will be very disappointed in the selection. It is a small portion of rental disc library, not the good shows or movies, and almost never includes a sequel or multiple seasons, forcing you to go without or pay more to add disc rental options to see the rest. For example, the first Bourne Identity movie can be watched streaming but not Bourne Ultimatum or Bourne Supremacy. The same is true for every other set I looked up. I assume they do this because they make money getting people to add the disc rental option to the monthly service.
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1 comment
#1087105

As of Jan 2016 Netflix has removed streaming of Bourne Identity and Bourne Supremacy! Sucks!!!

ID
#234002 Review #234002 is a subjective opinion of poster.
Location
Santa Rosa, California
Service
Netflix Dvd Rental
New Reviewer

Netflix Bad Disks

I have been a Netflix customer for some time now, and have had reasonably good service, but the past 3 out of 5 disks have been damaged. I know most of the times it is caused by USPS transit, but get this: The most recent one came in the package with a post-it note attached to it stating "Bad Disk". How are you going to send a damaged good to a paying customer when you know before hand that it is in-fact damaged? This is terrible business! I'm not one to complain about things but this is just UNACCEPTABLE!
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3 comments
#461886

Bad disk have become common place lately. Seems to be on the increase since the first of the year.

Sure once in awhile is not a problem but recently it is at about a 40% rate for me. The worst case is the recent one. They sent me the replacement DVD and it was bad.

So if I want to see that movie I will have to report it bad again and hope they send me a good one. No it is not my player as I always check by outting the DVD in another player, cleaning the DVD and the player.

#359287

So this is incredible...every disk that i have received from my netflix subscription is bad. First it was the harry potters then sucker punch now lincoln lawyer it doesn't matter every time it comes i put it into play and the disc is skipping or stops playing at some point or another in the content.

Sound starts skipping as well. I am putting in a charge back with Netflix for for not delivering on promised goods and services and getting my freakin money back

#277476

I had a similar problem. I requested Disc 4 of the Good Wife tv series.

The disc did not work in my players (Sony, Samsung, and HP laptop) All of the players are less than 2 years old. Netflix sent 3 other replacement discs that were all "invalid". The last customer service person at Netflix said that I should contact Sony and tell them that they need to create a firmware update form my player. How could that be true for the Samsung and HP.

My Sony player has updated firmware.

I ended up cancelling my Netflix subscription because they refused to take responsibility that the discs are defective.

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ID
#232340 Review #232340 is a subjective opinion of poster.
Location
Suffolk, Virginia

I canceled, they kept billing me, no refund?!?

Listen to this, I signed up for the trial membership, rented only 1 movie, then canceled my account.. I just realized that for the last 10 months they have been charging me. I called them for a refund and the refered me to my C.C. company to dispute the charges but they cant dispute anything past 60 days. I called netflix back and the guy laughed in my face saying "well we were letting you know about the charges on your C.C. billing statement" what a joke. dont use this service, they are crazy, and everyone says they are slow and the dvds are scratched.
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2 comments
#288885

I just had the same problem! I started a trial account with an email and then canceled the account.

I just realized that I had to random charges of $10.69 for the past few months. So I called and asked why I am still being charged for an account I canceled 2 months ago. He goes well this car was connected to 2 accounts. One has been open for a year.

I was like wtf? I canceled that account. He only refunded one of the charges...such bull.

Never again will I open an account with netflix or recommend them to any of my friends. Shady company with misleading information when you start a trial account with them.

#274230

Do you NOT check your statements every month for such billing errors!! You are an ***!!

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ID
#232319 Review #232319 is a subjective opinion of poster.
Location
Mobile, Alabama
Service
Netflix Dvd Rental
Loss
$120