Netflix
Reviews and Complaints

I noticed that the TV show Big Love had a scheduled release date of 2/2011 but now is "unknown" release date. Netflix is getting shoddier and shoddier.

I went from 3 at a time (since the first year they started) but in 2011 I had to start changing because they are no longer as good as they once were. am about to go streaming only for a while. I find that they aren't getting as many dvds and the ones they have are often in bad shape. Slow to get to me to and I am in a major city.

Looking for something new and better. Netflix is almost over for me.

:( I agree with you. The new releases are rarely available (short wait, long wait, etc) and you wind up with some older movie from your *** that you really could watch on cable. I WISH THEY WOULD STOCK MORE NEW RELEASES!

I call BS on this one. They've always been very prompt for me. I've had Netflix for many years now.

:roll seriously, like I have had it in my Q for 4months even wehn release date is unknown, yetc still can't get it sent to me before I see the DVD on discounted sale at the grocery sotre check out line!!!!

Anonymous - that sounds so *** impersonal. Lets start with,

Dude, what a downer man. I've used Netflix for 5+ years, seen many changes. I'v have been nothing but impressed.

Older material? Yes it is. Newer material? That would be nice too but common man - 17000+ titles and you've found a few that you've watched a billion times.

Seems as though your a bit too particular my anonymous dude friend.

I call them to complain about such things. If you go into My Account on the website, there is a contact them button.

It will bring up the phone number and there will be reference number at the bottom of the page you enter that identifies you by account when you call.

I have noticed changes after complaining before. Try it.

I did manage by accident to find argentinian films on one url

http://dvd.netflix.com/SubGenre?sgid=2358&fcld=true&pgid=2621

If we knew the country codes, maybe we could search by country.

the selection stinks because they probably don't get many fews since people like us get fed up trying to sort through all of them without a language filter.

Some of us won't watch subtitled movies. NetFlux won't allow filtering this undesirable content and require that we watch part of the show before we actually learn that the subtitles are there (in other words - they will not pay attention to language of choice and omit others that have only textual representation of the dialogue in my preferred language).

NetFlux! Please allow us to actually contact you so we are telling the shortsighted decision maker the problem directly.

When i search neflix foreign southeast asian thailand it only shows 2 movies, but i can go through the movie listings in action and it shows Raging Phoenix movie which is Thai too, so it doesn't put all the Thai movies under the Thai category. Not sure what else there is out there for thai movies but its a real pain to have too look through all the foreign listings to try to find them.... :(

I am agree For the language I am looking fro they have few movies but they are impossible to find

I am pissed about this too. We used to browse by country or language.

Not only is that gone but there are less movies and many in the wrong category.

Who is responsible for screwing this up so bad? Anon, the sub-genres are not what they used to be.

Yes, you can. And I imagine you have already figured this out by now, but I'll still explain it. Just click Watch Instantly, click the Genres drop down menu, click Foreign, look to the right side of the window and all of the sub-genres including country of origin and movie genre are there.

Absolument! WTF, Netflix?

Buying five copies of the whole Criterion Collection (and Kino, and....) gonna stand in the way of you streaming original content?

Start with my Celine and Julie Go Boating, for ***'s sake! You SHOULD have that in your collection, you SHOULD be embarrassed that any video renter that aspires to conquer the world doesn't have *** for Rivette, Godard, Chris Marker, etc.!!!

All of you with great streaming, that's cool. A problem is a problem when things don't work as they "should", not when they work good for "some" or "most" customers...should work for ALL customers using the standard equipment and a MODEST cable/DSL connection...that's what NETFLIX states will run their streaming.

I too, have not only problems with freezing in the streaming, but also dead connections when trying to log in....it happens during peak hours in the United States....at 9PM EST (which is also prime time across the entire US to California at 6PM). So it's the servers at NETFLIX...end of story. Just in case you think NETFLIX is different from any other business - here's the system: Pull in all the customers you can (customers equal money), and forget about attempting to provide an equal amount of support to go along with the increase of customers).

You can associate this with any business. You do the math.

All of you with great streaming, that's cool. A problem is a problem when things don't work as they "should", not when they work good for "some" or "most" customers...should work for ALL customers using the standard equipment and a MODEST cable/DSL connection...that's what NETFLIX states will run their streaming.

I too, have not only problems with freezing in the streaming, but also dead connections when trying to log in....it happens during peak hours in the United States....at 9PM EST (which is also prime time across the entire US to California at 6PM). So it's the servers at NETFLIX...end of story. Just in case you think NETFLIX is different from any other business - here's the system: Pull in all the customers you can (customers equal money), and forget about attempting to provide an equal amount of support to go along with the increase of customers).

You can associate this with any business. You do the math.

Sound like whatever device you are using SUCKS. I have never had this problem.

Ed from Tracy ca. Better connection my FOOT.

I'm paying for 24 meg downlink which I regularly get from Uverse, watching netflix on both my AppleTV AND Panasonic Home Theater I STILL have frequent stutters. Today every 30 seconds to 2 min.

Anonymous - that sounds so dang impersonal. So lets start with,

Dude, what a downer man. I've used Netflix for 5+ years, seen many changes and I have been nothing but impressed.

Video stoppage every 3 - 5 minutes. I can tell you that I too have had it freeze in the past and again a little stutter the other night. That has only happened to me on occasion in the past. Since instant watch has started, I have seen major improvements with quality and availability.

Perhaps you are having difficulties with your equipment. A little Viagra might help with that though;0).

I have had Netflix for three years now and have no problems streaming video. Maybe you need better broadband connection? You can go to dslreports.com and test your connection

Sounds like you tried to get an extra month free. You have to know they have software to figure that stuff out.

the streaming only plan has a lot of the same shows as the pay channels you have to spend an extra 5$ to get the dvd's by mail and then you can get new releases and with pay channels you don't always get to pick whats on the streaming service is like a pay channel that you pick whats on and when

I have been a netflix subsriber for about 10 years, and have been pretty happy with it. A month or two ago I started using their "instant" streaming movies.

The service is NOT READY FOR PRIME TIME. About 1/3 to 1/2 of the movies suffer from frequent interruptions. I just got up from yet another, this time there were 12 interruptions in 7 minutes. Real time for the 7 minutes was about 20+ minutes.

And WHAT customer support? You cannot provide feedback.

It cuts out becasue you do not have the right internet speed. You need at least, 10 Mgs download.

You also need a cable wire rather than a DSL phone. Believe me, you get the right connection, it will not cut out.

You can also get pretty much anything on DVD. I, too, once thought the selection of the instant stuff seems to be annoyingly small, but then I realized that I've watched every episode of three multi-season TV shows in about two and a half weeks.

And if you're not getting the DVDS, you're paying what, $5 a month? Seriously, chill.

I have been a netflix customer almost since the beginning and haven't had the problems that you are describing. I could be wrong, but your problem looks like it might be a latency issue.

I have also heard that some isp's throttle connections with the netflix servers. It would be interesting to know who you get your internet from. Maybe an isp change is in order.

As far as the netflix selection.

There is a wait period before new releases are added in order to keep from stepping on the toes of rental stores and such. Although my *** currently has several 2010 movies, such as "Dinner for Schmucks", "Unthinkable", "Red" (available on the 25th), "The Town" (available on the 11th)

Never argue with *** people. They will drag you down to that level and then beat you with experience.

One day I will hunt library's for sport as they cry for they're large government that isn't coming to save them :)

I LOVE that commercial! It is hilarious and I think that kid is such a great actor. I'm shocked some people have taken offence to it.

I agree the fat kid is annoying, and love to see em get smacked by the cowboys...lol tht be great. Seriously though the kid is watching a western, everyone knows them, and im sure everyone's seen one.

it's not a big deal nor has it changed since they came out; *** remember the old bugs bunny cartoons being hunted by Elmer Fudd. Just because he had a shotgun didn't mean kids turned out to be killers. Quit making a big deal out of something that is not.

If you are so sheltered that everything that you see is perceived to be wrong then become Amish. Please just so i don't have to hear all the people in suburbia complain bout some pointless ***.

I remember thinking the same thing when I was that age watching westerns with my dad....just saying. I happen to think its a funny and relatable commercial.

That fat wiseass kid is annoying.

Every person talking about this commercial being so terrible, needs to get a life. It's a western.

I bet your all tree hugging, animal rights activists. I bet you don't even have kids of your own, your just sticking your big *** nose in someone else's business. Look the fact remains that guns are a tool, kind of like your mouth, you go shooting it off when your not suppose to you will hurt someone and get hurt yourself. You have a problem with guns fine, keep it to yourself, and mind your own business.

The problem lies with the ignorance of people who think getting rid of guns will fix anything. If not guns bad people still find other ways of doing bad things. Getting rid of guns is not the answer. Growing a brain is.

Hiding kids from guns is not the answer. Teaching them respect for human lives, and what a gun is supposed to be used for is.

Try spending your time being a productive part of society then finding ridiculous things to complain about. Grow up.

you have a serious mental problem.if this commercial has this affect on you need to go and seek some help. WOW!! A KID IS WATCHING A WESTERN MOVIE WITH HIS FAMILY MAYBE WE SHOULD BAN APPLE FOR THE BABY THAT HAS AN IPAD IN HIS CRIB HE MIGHT BE WATCHING ***

I guess all kids who see that commercial are going to grab hand guns and turn into mass murderers, but then, when the firearm is removed, they revert back into cute little kids. Come on, stop drinking the hollywood/media supplied kool Aid.

Millions and millions of firearms in this country and still very few murders, especially compared to cigarettes, automobiles, alcohol, drugs and swimming pools drowning your toddlers. I bet you complain about all those items as much as firearms, dont you.

NOT. Most of you must have removed your brains and replaced them with a nine inch tv set stuck on CNN.

I agree with the OP. The commercial was outrageous. How can it be ok to have a kid watching a violent movie while sitting between his parents say 'They know they have guns right?'

That's absurd and sends the wrong message.

It should be pulled.

Booooooo for Netflix!

I will back you up since this just happened to us. Except I got my PS3 game back...or at least half of it.

Accidentally sent in a pristine PS3 game, got back half of a broken disc with scratches and greasy fingerprints all over. The other half of the disc was nowhere to be seen in the sealed disc sleeve. I believe some half-wit at their customer service center knowingly broke and damaged my PS3 disc, before sealing half of it up and returning it to me.

Netflix customer service told us to get bent. I canceled my service and let them know that I will bad mouth them on every site from here until the end of internet.

I don't think anyone that returned their own personal disc to Netflix would be so unreasonable as to blame Netflix; that would be beyond absurd. What I know from personal experience, and what I have learned from a multitude of others, is Netflix brings this situation to your attention via email and assures you that they are sending your disc right back to you.

When this does not happen within a reasonable amount of time; they give you the run around during subsequent "customer service"(I use the term extremely lightly here) calls and then finally put the blame the post office; all in an effort to get rid of you. This is exactly how big companies eventually go under; by not providing exceptional customer service, lying to the customer and treating the customer like they are doing the customer a favor instead of providing them with the best product, service and value that they possibly can for their hard earned money. Let's remember that the customer is always right and that we are all customers at one time or another.

Anyone who has been treated this way as a customer by a company and tells you that it was their own fault is lying, crazy or both.

Here's a suggestion for Netflix; give THE CUSTOMER the option to insure and track the return of their disc to them at their own expense. I doubt that anyone would fault Netflix after that if they did not get their disc back, and it would take the post office out of the running as a Netflix scape goat.

So what I hear people saying is, if I were a Netflix customer and I sent a Movie back to Netflix, but they say they didn't receive it, I just give them $10 for the moive and then I don't have to do anything else. Netflix has to take it up the fact that they didn't get the movie I sent, with the Post Office. Right,,, try that and let me know how it goes....

Sounds like netflix employees like ps3 games or they sell them on ebay

I just did a google search and found this forum. I just had the same exact thing happen to me, and am also quite PO'd.

I also LOVE Netflix, I have nothing but praise from them. I also admit, when I inadvertantly put my brand new NHL 11 PS3 game in the sleeve by accident, instead of the movie we had just watched, it was 100% my mistake and fault. What makes me mad, is that I received an e-mail from Netflix the next day saying that they received my PS3 game, and it would be put in the mail the next day and returned to me. It has been 2 weeks and I have yet to receive the game.

I talked with the Netflix customer service yesterday and also said I would get 1 month service credit, ($10), but that is all they can do. I was told they get about 2,000 of these mistakes a day or week. It make me feel good I am not the only dumb one out there, but they really should have a better system for handling it since it happens that frequently. The only thing that really upsets me is that they said it was being sent the next day, and I am sure it wasn't.

The mail isn't that unreliable, and they obviously have people squawking all the time or else they wouldn't have given me the $10 without even having a discussion. They were very nice, but they should have made sure my game was returned. Someone in their warehouse has sticky fingers and they have no way to account for it.

What a shame. I won't cancel, but I am not happy with them.

Sounds like Netflix went out of their way to help you fix your own mistake. It's not their fault that USPS dropped the ball on this one.

USPS loses a certain percentage of packages, that's just the way things are. The 10 dollar credit was more than fair. Netflix was right, the next step is to take it up with the PO. They can occasionally find lost packages, but not without a tracking number.

And before you suggest it, no, netflix shouldn't have insured your package... unless you offered to pay for the return shipping.

Unfortunately for you, it's your mistake. Netflix can give any kind of excuses (true or false) but at the end it was your mistake. That kind of customer services only comes from smaller player not big franchises with thousands of employees.