Netflix
Reviews and Complaints

Sounds like you tried to get an extra month free. You have to know they have software to figure that stuff out.

the streaming only plan has a lot of the same shows as the pay channels you have to spend an extra 5$ to get the dvd's by mail and then you can get new releases and with pay channels you don't always get to pick whats on the streaming service is like a pay channel that you pick whats on and when

I have been a netflix subsriber for about 10 years, and have been pretty happy with it. A month or two ago I started using their "instant" streaming movies.

The service is NOT READY FOR PRIME TIME. About 1/3 to 1/2 of the movies suffer from frequent interruptions. I just got up from yet another, this time there were 12 interruptions in 7 minutes. Real time for the 7 minutes was about 20+ minutes.

And WHAT customer support? You cannot provide feedback.

It cuts out becasue you do not have the right internet speed. You need at least, 10 Mgs download.

You also need a cable wire rather than a DSL phone. Believe me, you get the right connection, it will not cut out.

You can also get pretty much anything on DVD. I, too, once thought the selection of the instant stuff seems to be annoyingly small, but then I realized that I've watched every episode of three multi-season TV shows in about two and a half weeks.

And if you're not getting the DVDS, you're paying what, $5 a month? Seriously, chill.

I have been a netflix customer almost since the beginning and haven't had the problems that you are describing. I could be wrong, but your problem looks like it might be a latency issue.

I have also heard that some isp's throttle connections with the netflix servers. It would be interesting to know who you get your internet from. Maybe an isp change is in order.

As far as the netflix selection.

There is a wait period before new releases are added in order to keep from stepping on the toes of rental stores and such. Although my *** currently has several 2010 movies, such as "Dinner for Schmucks", "Unthinkable", "Red" (available on the 25th), "The Town" (available on the 11th)

Never argue with *** people. They will drag you down to that level and then beat you with experience.

One day I will hunt library's for sport as they cry for they're large government that isn't coming to save them :)

I LOVE that commercial! It is hilarious and I think that kid is such a great actor. I'm shocked some people have taken offence to it.

I agree the fat kid is annoying, and love to see em get smacked by the cowboys...lol tht be great. Seriously though the kid is watching a western, everyone knows them, and im sure everyone's seen one.

it's not a big deal nor has it changed since they came out; *** remember the old bugs bunny cartoons being hunted by Elmer Fudd. Just because he had a shotgun didn't mean kids turned out to be killers. Quit making a big deal out of something that is not.

If you are so sheltered that everything that you see is perceived to be wrong then become Amish. Please just so i don't have to hear all the people in suburbia complain bout some pointless ***.

I remember thinking the same thing when I was that age watching westerns with my dad....just saying. I happen to think its a funny and relatable commercial.

That fat wiseass kid is annoying.

Every person talking about this commercial being so terrible, needs to get a life. It's a western.

I bet your all tree hugging, animal rights activists. I bet you don't even have kids of your own, your just sticking your big *** nose in someone else's business. Look the fact remains that guns are a tool, kind of like your mouth, you go shooting it off when your not suppose to you will hurt someone and get hurt yourself. You have a problem with guns fine, keep it to yourself, and mind your own business.

The problem lies with the ignorance of people who think getting rid of guns will fix anything. If not guns bad people still find other ways of doing bad things. Getting rid of guns is not the answer. Growing a brain is.

Hiding kids from guns is not the answer. Teaching them respect for human lives, and what a gun is supposed to be used for is.

Try spending your time being a productive part of society then finding ridiculous things to complain about. Grow up.

you have a serious mental problem.if this commercial has this affect on you need to go and seek some help. WOW!! A KID IS WATCHING A WESTERN MOVIE WITH HIS FAMILY MAYBE WE SHOULD BAN APPLE FOR THE BABY THAT HAS AN IPAD IN HIS CRIB HE MIGHT BE WATCHING ***

I guess all kids who see that commercial are going to grab hand guns and turn into mass murderers, but then, when the firearm is removed, they revert back into cute little kids. Come on, stop drinking the hollywood/media supplied kool Aid.

Millions and millions of firearms in this country and still very few murders, especially compared to cigarettes, automobiles, alcohol, drugs and swimming pools drowning your toddlers. I bet you complain about all those items as much as firearms, dont you.

NOT. Most of you must have removed your brains and replaced them with a nine inch tv set stuck on CNN.

I agree with the OP. The commercial was outrageous. How can it be ok to have a kid watching a violent movie while sitting between his parents say 'They know they have guns right?'

That's absurd and sends the wrong message.

It should be pulled.

Booooooo for Netflix!

I will back you up since this just happened to us. Except I got my PS3 game back...or at least half of it.

Accidentally sent in a pristine PS3 game, got back half of a broken disc with scratches and greasy fingerprints all over. The other half of the disc was nowhere to be seen in the sealed disc sleeve. I believe some half-wit at their customer service center knowingly broke and damaged my PS3 disc, before sealing half of it up and returning it to me.

Netflix customer service told us to get bent. I canceled my service and let them know that I will bad mouth them on every site from here until the end of internet.

I don't think anyone that returned their own personal disc to Netflix would be so unreasonable as to blame Netflix; that would be beyond absurd. What I know from personal experience, and what I have learned from a multitude of others, is Netflix brings this situation to your attention via email and assures you that they are sending your disc right back to you.

When this does not happen within a reasonable amount of time; they give you the run around during subsequent "customer service"(I use the term extremely lightly here) calls and then finally put the blame the post office; all in an effort to get rid of you. This is exactly how big companies eventually go under; by not providing exceptional customer service, lying to the customer and treating the customer like they are doing the customer a favor instead of providing them with the best product, service and value that they possibly can for their hard earned money. Let's remember that the customer is always right and that we are all customers at one time or another.

Anyone who has been treated this way as a customer by a company and tells you that it was their own fault is lying, crazy or both.

Here's a suggestion for Netflix; give THE CUSTOMER the option to insure and track the return of their disc to them at their own expense. I doubt that anyone would fault Netflix after that if they did not get their disc back, and it would take the post office out of the running as a Netflix scape goat.

So what I hear people saying is, if I were a Netflix customer and I sent a Movie back to Netflix, but they say they didn't receive it, I just give them $10 for the moive and then I don't have to do anything else. Netflix has to take it up the fact that they didn't get the movie I sent, with the Post Office. Right,,, try that and let me know how it goes....

Sounds like netflix employees like ps3 games or they sell them on ebay

I just did a google search and found this forum. I just had the same exact thing happen to me, and am also quite PO'd.

I also LOVE Netflix, I have nothing but praise from them. I also admit, when I inadvertantly put my brand new NHL 11 PS3 game in the sleeve by accident, instead of the movie we had just watched, it was 100% my mistake and fault. What makes me mad, is that I received an e-mail from Netflix the next day saying that they received my PS3 game, and it would be put in the mail the next day and returned to me. It has been 2 weeks and I have yet to receive the game.

I talked with the Netflix customer service yesterday and also said I would get 1 month service credit, ($10), but that is all they can do. I was told they get about 2,000 of these mistakes a day or week. It make me feel good I am not the only dumb one out there, but they really should have a better system for handling it since it happens that frequently. The only thing that really upsets me is that they said it was being sent the next day, and I am sure it wasn't.

The mail isn't that unreliable, and they obviously have people squawking all the time or else they wouldn't have given me the $10 without even having a discussion. They were very nice, but they should have made sure my game was returned. Someone in their warehouse has sticky fingers and they have no way to account for it.

What a shame. I won't cancel, but I am not happy with them.

Sounds like Netflix went out of their way to help you fix your own mistake. It's not their fault that USPS dropped the ball on this one.

USPS loses a certain percentage of packages, that's just the way things are. The 10 dollar credit was more than fair. Netflix was right, the next step is to take it up with the PO. They can occasionally find lost packages, but not without a tracking number.

And before you suggest it, no, netflix shouldn't have insured your package... unless you offered to pay for the return shipping.

Unfortunately for you, it's your mistake. Netflix can give any kind of excuses (true or false) but at the end it was your mistake. That kind of customer services only comes from smaller player not big franchises with thousands of employees.

I'm just wondering when Netflix will make all the movies to be able to be watch instantly on streaming devices (ie. ps3, xbox360 ect)!!!

This is the only bad thing about NETFLIX, the best or popular movies aren't available for watch instantly. Not a good thing!!!

Its time to Listen to your customer's complaints Netflix!!! :( :( :(

I've had Netflix for the PS3 for about seven months now, I'm just about done. Their new arrivals are horrible.

Out of 75 listed there' MAYBE one decent movie, and it will be the only one for like two months then they'll offer one more decent movie. I only kept it this long because my kids like some of the programs, but even they're tired of the same old Dora and Spiderman, nothing updated.

I wanted to like you, Netflix, I really did.

I mean the concept is great, who wouldn't want to stream movies to their tv instead of having to go rent the dvd? I guess I'm just not that into two star movies from 2001.

I joined and am disappointed with the selection too. No newer movies, I went to the IMBd site and looked over some lists that people have posted as the "must see movies" (100's of them) and netflix has none that I searched for.

It may be easier for them to just tell me what they do have. :upset

I'm just wondering when they are going to make all the movies to be able to be watch instanly!!! This is the only bad thing about NETFLIX, the best movie aren't available for watch instantly.

And also they take some movies out from been watch instantly, not a good thing!!!

I hope they listen to the customer and try to improve this!!! I thinks I'll be canceling pretty soon!

Nothing new under the sum with America spouting off about its self as usual. I have notice that everything is USA centralised no wonder why Americans think they are the centre of the Universe, all they see is BS.

I am amazed at this. Especially at PBS. Americans believe PBS document what they believe is absolute fact put it is again stroking the American ego, so as to say AMERICA #1.

I don't know where to start, not that I have to on account the world knows how arrogant Americans can be. I feel sorry for the Good Americans who havea clue.

Really disappointed with the selection. Lod movies, and few of them are the better ones.

Try to get a "James Bond" movie. None of them are available.

It is not only in Canada that you have old movies. I live in SC and I have seen every movie they offer and even some of the old movies you still have to get through the mail.I have cancelled twice and reopened the account.

I started netflix again because I thought I would be getting new releases streaming to my TV. I will cancel again if netflix does not improve the menu soon.

Netflix and Redbox have an agreement with many movie production companies that requires they can't carry their new releases for at least a month afterwards. Production companies want people to *buy* their dvds, so of course having rental companies carrying their films is a pain. Netflix *can not* carry a movie three months after its in theatres or no production company would let them carry their movies *at all*

I've had Netflix for 3.5 months. The newest movie I have seen is Date Night and that is not available instantly.

The instant selection is so poor, with tons of never-heard movies and 10+ year old films. It has not improved since I've had it.

discs constantly arrive in unplayable state--and Netflix only offers to send another copy, no matter how long you've waited

To whom this may concern...

I'm a new Canadian customer > I like your set-up. But I don't like the choices you offer for Canadian customers. Dam, get some New Release movies on Netflix in Canada or I'm quiting... I was told movies that have been out of the theater's will be shown about 3 months later. Most of the movies I see through my Wii are from 2006 or prior.

Get with it Netflix or I'm canceling Next Month. Again, I was told prior to joining, that Netflix shows new released movies after out of the theater.

Robert West

robert.west@***.ca :roll

Netflix does not have any quality control. Been a member for 5 months - 60-70% of their discs will not play. As of today I'm a former member.

I'm having the same problem, they just won't play. I marked the ones that were bad as bad on the disc and sent them back asking for a replacement.

They sent the exact one back that I marked as bad. They claim they go to great lengths to ensure playable discs but clearly that's just some corporate mumbo jumbo - lie.

Mine was 2 %.What a jokE !