Netflix
Reviews and Complaints
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Verified Reviewer |
San Antonio, Texas
I can't see movies on my phone
It's on my account and I can't see it in my phone I'm paying this Netflix it says I can't use it I had never had problems is some else using it
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Verified Reviewer |
Manhattan, Illinois
Customer Service
I've been a Netflix customer since 2014. Until recently, I've dealt with small issues.
I contacted Netflix with an issue with one of my television. I was able to watch Netflix at one point, then suddenly I couldn't. After being disconnected several times by the associates that was supposedly trying to help, only to be told this television is No longer supported on my Netflix account. To this my question was, why isn't this reflexed on my mthly account?
My payment has increased, Not diminished! If this particular television can no longer receive, My account hasn't changed but payment has increased!
User's recommendation: You might want to look elsewhere! I am!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStolen acc
Hi, I had an account linked to my email. However, it was changed today, and I can't log in anymore.
Can I retrieve my account? It had the 4k bundle, and I can't even cancel the subscription like this.
- Really smooth interface
- Quality movies
Preferred solution: My account back, or atleast the money i paid for or something...
Madison, New York
Someone hacked my account and locked all profiles
The woman Anna, was a huge help! I appreciate her helping to fix my account!!!
Someone hacked my account and created 4 additional accounts!!! Attached is a photo of the apparent person that added and locked me out of the account!
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Verified ReviewerI can’t get Netflix on my tv I have it on my computer and phone
It states that profile lock is on I think that it was turned of by you and I cant get back on my tv I tried a different profile that didnt work
- I like movies
- You can never get in touch with customer service
Preferred solution: Fixed
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Verified ReviewerWhat happened to my service
My programs stopped, and it wants me to go to standard with no ads. We were watching 'We Raw,' and it wants me to decide on the next plan.
- We get to watch a bunch of programs we love
- It has kept us from our programming
Preferred solution: Would love for you to get back my programs we was watching
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Verified ReviewerI keep getting this Phishing expedition
Periodically during the month, I get this phishing email stating that my account info is incorrect for payment. I use PayPal for payment, no card, so this email is bogus!
- Freedom of choice
- Price
Preferred solution: This is to inform you so you might want to protect yourselves! I know its bogus !
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Dear Sir/Madam,
Please refund my money. My account was auto debited. I want to cancel this and I want my money back.
- There are many good series available to watch on netflix
- Auto debit
Preferred solution: Full refund
User's recommendation: Refund
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Verified ReviewerSomeone is attempting to defraud your customers
Good evening... My name is Brett, and I'm a Netflix customer from way back.
I recently received an email from frontdesk@***.com, and they are impersonating Netflix's billing department. They are attempting to defraud Netflix's customer base of their billing information.
I have screen captures of their attempted mail fraud, and if you have received such an email, please make screen captures to share with Netflix's legal department. Oh, and report them to the FBI as well.
- Netflix always has fresh content
- Keep on raising their prices
Preferred solution: Price reduction
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Verified ReviewerI want to cancel my account
I was not interested, and it was taking money from my bank account, so I don't think I'll be using Netflix anymore in the future.
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Verified Reviewer |
Thornhill, Ontario
Ms Rachel poster promoting Hamas
On Sunday, April 13th a pro-palestinian protest in Toronto, Canada on the corner of Bathurst and Sheppard Ave used a photo with Ms Rachel to promote Hamas. See below.
This is unacceptable and needs to be addressed immediately.
If she supports Hamas I ask you to please terminate her contract immediately. This will tarnish your reputation.
Unfortunately I cant post the picture here but is has a big photo of her with the words From nursery rhymes to Hamass lines and Ms Rachel at the bottom of her photo.
Thank you
Denise Price
User's recommendation: Netflix must take immediate action to NOT promote a terrorist organization
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Verified ReviewerDouble charged
Why was I double charged for the month of March? I will be moving and canceling my subscription for a while.
Please refund my money. Thanks.
Preferred solution: Full refund
User's recommendation: Blocking or canceling
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Verified ReviewerCan’t log in
My Netflix keeps going up and up and up. I have the family plan I own several houses and every time at at a different address.
My TV gets shut off and they question where I am and then its impossible to log back in.
You cant unplug your television when they are mounted into the wall recessed with the plug behind them. Its impossible to get to it.
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Verified ReviewerI got scammed $700 trying to join
I called to join, and I was scammed in the process of joining for $700. I have a mobile number and a name, and I'd like my money back.
- Being scammed
Preferred solution: Full refund
Jacksonville, Arkansas
Account
I accidentally pressed the Netflix button my remote and it resumed my plan, then charged my account. I called with no Hussle to cancel.
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All U.S. customers saw an increase after the end of January 2025.
If you have multiple streaming capable devices and one stops streaming Netflix that doesn’t change your monthly cost. That’s not how it works and you know it.
Your whining about a price increase and a device no longer capable of streaming Netflix are not related no matter how hard you try to make that argument. Do better.