Monica P Vca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Poor customer service

I gave up on cable years ago, and Netflix will be next. The customer service is rude.

They put you in a situation where everything is in their favor. This month, their system decided to put my account on hold even though it's on auto-pay. I paid it but kept getting an error. I finally had time to try to call them, and there was no agent.

The first representative was so rude. The second one helped me but wanted to cancel my account because I wanted a refund for December. They want to charge the full month even though their system wasn't working all month. Greedy companies like this will not last.

The screenshot shows they had my account on hold even after I paid for it. I didn't know I paid for it since I kept getting errors, and because it's over 30 days, they wouldn't refund me.

View full review
Loss:
$30
Pros:
  • Favorite shows
Cons:
  • Poor customer service & no live agents

Preferred solution: Apology

User's recommendation: Don't use Netflix

1 comment
Guest

Another dead beat. Netflix works fine on every device in my home. You should've had funds available on your card girl.

Jeramyah Frl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cincinnati, Ohio

I got the Netflix service simply to watch the Tyson fight and I was unsuccessful in being able to watch even the pre-fight and I'm extremely unhappy with the purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I got the Netflix service simply to watch the Tyson fight and I was unsuccessful in being...
I got the Netflix service simply to watch the Tyson fight and I was... - Image 2
I got the Netflix service simply to watch the Tyson fight and I was... - Image 3
Contains 2 confidential files for company representatives

I was not happy with the chat resolution and extremely displeased with my new Netflix service that I got just today, only because I wanted to watch the Tyson fight and I couldn't watch it at all. It just kept failing on multiple devices, multiple networks.

Again all other streaming services and network connectivity as well as speed tests are flawless. The problem is only with Netflix.

View full review

User's recommendation: Do not use Netflix. It is too expensive and has incredibly bad services and resolution.

NEEMA A Uwh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DELETE MY ACCOUNT RIGHT NOW!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - DELETE MY ACCOUNT RIGHT NOW!!!
Netflix - DELETE MY ACCOUNT RIGHT NOW!!! - Image 2
Netflix - DELETE MY ACCOUNT RIGHT NOW!!! - Image 3
Contains 1 confidential file for company representatives

YOU DELETED MY ACCOUNT BEFORE MY MEMBERSHIP ENDED. THEN YOU CHARGED NEW MEMBERSHIP.

BUT COULDN'T ACCESS IT. SO I HAD TO SIGN UP WITH THE SAME ACCOUNT. AND STILL PAY FOR ANOTHER NEW MEMBERSHIP. NOW I'M TRYING TO DELETE THE ACCOUNT PERMANENTLY AND I CAN'T.

I'VE TRIED EMAIL, NOT GETTING CODE BUT STILL CAN'T MAIL MORE THAN ONCE.

THIS IS BS!!! DELETE MY ACCOUNT RIGHT NOW.

PERMANENTLY. I CAN GET ANOTHER ACCOUNT AND START OVER, I DON'T MIND.

BUT DELETE THIS ONE RIGHT NOW!

View full review
Loss:
$8
Pros:
  • Good stuff to watch
Cons:
  • Debiting on deleted account

Preferred solution: DELETE MY ACCOUNT PERMANENTLY

Denisha Drr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Freezing during Mike Tyson fight

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Freezing during Mike Tyson fight
Netflix - Freezing during Mike Tyson fight - Image 2

Every few seconds I have to exit Netflix and re-enter the app because the live feed keeps freezing!!! I have strong Wi-Fi signal from Spectrum.

View full review
Loss:
$24
Pros:
  • Great movie and tv options
Cons:
  • Constantly freezing during live events

Preferred solution: Price reduction

User's recommendation: Expect Frequent Freezing!!!

Seryna Vvu
map-marker Dallas, Texas

I accidentally pushed the add a member, There is no way to cancel it. And I can’t watch Netflix until I add an extra member.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I accidentally pushed the add a member, There is no way to cancel it. And I can’t watch...

I accidentally pushed add extra member, Now am being billed for that. And now I cant watch Netflix without adding a extra member which I dont want to do.

View full review

User's recommendation: Don’t accidentally hit that add an extra member button, you won’t be able to watch until you add an extra member, plus you will be billed

Vitalie V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account was hacked, overcharged money.

Netflix - My account was hacked, overcharged money.
Original review updated Feb 01, 2025

My email was changed, and I cannot access my account now. My login name, vitalcikk, was changed to frixfawn3.

I just received a notification that my email has been changed and I no longer receive emails on my original email. Also, I have been charged £4.99, but I did not reactivate my subscription account.

View full review
Loss:
$6

Preferred solution: To recover my account and a refund

Ann H Ild

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This was supposed to be for my tv not my phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - This was supposed to be for my tv not my phone
Netflix - This was supposed to be for my tv not my phone - Image 2
Netflix - This was supposed to be for my tv not my phone - Image 3

I paid to have Netflix on my TV, but it's on my phone, not my TV. Can you please help me?

I'm paying for something I don't want! I would like to switch my phone Netflix to my television.

View full review
Pros:
  • To download
Cons:
  • I can always find something to watch on netflix

Preferred solution: Change My phone Netflix to Netflix on tv

Eliud I Nxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam Alert

Netflix - Scam Alert
Netflix - Scam Alert - Image 2
Netflix - Scam Alert - Image 3

I have attached all the details of the scam group. They have scammed me out of over $400.

They claim to be doing marketing and promotion for Netflix companies, where they sell tickets so that you can get those jobs and be paid in return. They also claim to have a physical office in Kenya (East Africa). They are very convincing, to the point that they have a pyramid scheme for selling the tickets, starting from as low as $100.

Thanks for emailing me. I'm looking forward to your feedback soon.

View full review
Loss:
$400

User's recommendation: No sales promotion that are done in East Africa

Christepher Yqv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service the best ever agent was very helpful and professional.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Customer service the best ever agent was very helpful and professional.

The agent helped me reset my password. The best customer service ever. I recommend Netflix to everyone.

View full review
Donna D Vbg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I've been charged twice. and it is in spanish

Netflix - I've been charged twice. and it is in spanish

I was charged twice and it's in Spanish... I was overcharged two times and I can't watch anything because it's in Spanish. It seems like I'm being charged for a Spanish Netflix.

View full review
Loss:
$6
Pros:
  • Movies options
Cons:
  • Duplicate charges

Preferred solution: Full refund

Margaret F Xvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Message in my TV to add a member

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Message in my TV to add a member

I received a message on my TV screen telling me to add a member or create a new account. I am an old customer.

This is not the first time.

Please, I need to talk to someone, not message. My phone number is 787-481-****.

View full review

Preferred solution: An explanation

Clois Rmy
map-marker Atlanta, Georgia

Can’t sign in on my tv but can on my phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Tall to a REAL PERSON. I already for January but I want to cancel and get my money back if I cant get Netflix on my tv. I dont want to watch it on my phone

View full review
Roberto M Eza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Concern

Netflix - Concern
Netflix - Concern - Image 2

Hi, this is Doris calling for my grandfather. He got charged for Netflix and he's a senior, so he doesn't know how to use the internet or apps. We need help cancelling his account, however it started, and need his money back.

View full review
Loss:
$30

Preferred solution: Full refund

Colsen Jkx
map-marker Phoenix, Arizona

Trying to watch the fights & video keeps freezing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Trying to watch the fights & video keeps freezing
Netflix - Trying to watch the fights & video keeps freezing - Image 2
Netflix - Trying to watch the fights & video keeps freezing - Image 3

Trying to watch the fights & video keeps freezing and losing audio. Spinning for ever. Doesnt matter if you restart the app or not still keeps freezing.

View full review

User's recommendation: Netflix needs to fix this if they want to stream big events like this!

Sylvia M Rcz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ewa Beach, Hawaii

Needed help setting up password

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Needed help setting up password

The customer service representative graciously helped me with the process of setting up a new password. I am so appreciative of the service I received.

I absolutely love Netflix.

Whenever I had a question or problem, they took care of it Fast. NETFLIX IS THE BEST!!!

View full review

User's recommendation: I would 100% recommend Netflix