Netflix Phone Numbers and Emails

Toll-Free Number:

  • (888) 638-3549

Customer Service:

  • (866) 579-7172
  • (866) 579-7115
  • (800) 585-8131
  • (844) 505-2993
    USA (Main)
  • +61 180 038 3368
  • +44 800 096 8879

Investors/ Franchasing:

  • (781) 575-3839
    For use by brokers only
  • (781) 575-2879

Netflix Email:

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How to Contact Netflix Customer Service?

Most Popular Number:

(888) 638-3549
Total calls: 37 756 Issues resolved: 2 266 Last call: Mar 26, 2023

How to Call Netflix Customer Service?

Getting a real-live person on the phone to address your issues is often the fastest way to get them resolved. It is straightforward to contact Netflix customer service through the Netflix app on your Android or iOS phone or tablet. Log in to your account if you’re not signed automatically. Tap the tree stripes icon in the top left corner. Next, the Call us button will connect you to the Netflix customer service rep.

Please note that you will need a landline or cellular phone service. Calling Netflix support through the app is free. But, data rates over the cellular connection may apply. It depends upon your provider.

How to Contact Netflix Customer Service by Chat?

Live chat is another method to contact Netflix customer service in a direct, quick manner. You may reach out to the Netflix support team by live chat using the Netflix app or through the browser. If you don’t have the app, you may download it from Google Play or App Store. Log on to your account, click the menu icon, choose Contact Netflix Help Center, and Start Live Chat.

If you need to get in touch with the Netflix support team member through the browser, you should go to the Netflix help page. Scroll to the bottom and click Start Live Chat. Enter a brief description of your issue and tap the reason for contacting Netflix support.

How to Contact Netflix Support via Social Media?

Unfortunately, the Netflix contacts page doesn’t provide any links to the company's social media accounts. This is because Netflix doesn’t use social media to provide customer support. You may follow Netflix on Facebook, Instagram, and Twitter to find out the latest news, comment on posts, and share your concerns.

Netflix customer support is available by chat and over the phone. There is no Netflix email address to send a support request to. However, you may check out the comprehensive Netflix guide before calling the customer service rep, since it contains answers to the most common questions.

Contact Information

Netflix Website:

Netflix Help Center:

Corporate Office Address:

Netflix, Inc.
100 Winchester Circle
Los Gatos, California 95032
United States

Other Info (opening hours):

Alternative Mailing Addresses:

Netflix International B.V.

Stadhouderskade 55

1072 AB Amsterdam, the Netherlands

Netflix Entretenimento Brasil, Ltda.

Alameda Xingu, 350 - 14º andar

Alphaville Industrial

Barueri, CEP 06455-911 - SP - Brazil

Netflix Entertainment Services India LLP

Level 7, 4th North Avenue, Maker Maxity

Bandra Kurla Complex, Bandra (East)

Mumbai - 400051

Maharashtra, India

Netflix K.K.

Shin-Aoyama Tokyu Building 10F

3-11-13 Minami-Aoyama


Tokyo 107-0062 Japan

Netflix Services Korea Ltd.

20F, Tower A, Centropolis Building

26, Ujeongguk-ro, Jongno-gu,

Seoul, 03161, Republic of Korea

Netflix Customer Service Reviews

2.3 / 5
I canceled netflix in September of 2022,and there still hitting my credit card.

#1. It's all about customer service, and satisfaction. Very Disappointed. Will never get Netflix again. They fail miserably in both! They need to sharpen their...

Read full review
Laurel Koa
Account on hold , email scamd

Did you send it to me The girl I talked to was very helpful.customer service did a good job helping me with the problem.

Read full review

Summary of Netflix Customer Service Calls

05:06 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Netflix?

Payments and Charges Question:

  • “I got a different visa number for payment”
  • “You keep trying to charge my account I don't know how to cancel”
  • “Make payment”

Account Question:

  • “My account is on hold because of payment”
  • “In reference to my account”
  • “New Laptop and cannot login”

Activation/ Cancellation Question:

  • “I want to cancel this service”
  • “Cancel”
  • “Like to cancel my account”

Product/ Service Question:

  • “My Netflix not working”
  • “It is always out not working”
  • “Netflix won't work”

Request for Information Question:

  • “I need to talk to some one”
  • “Have questions”
  • “About my account”

Staff Question:

  • “My service isn't workingwo”
  • “Using my service while in montreal”
  • “No service”

Cards Question:

  • “Update credit card”
  • “To change my Visa card number”
  • “Change credit card information”

Refund Question:

  • “Refund money and cancel account now”
  • “Refund please my account was auto debit”
  • “Refund money and cancel”

Return/ Replace Question:

  • “Return call”
  • “Changing parental controls”
  • “Changing my payment method”

Shipping and Delivery Question:

  • “Closed captioning Not coming on”
  • “Ya no quiero neflix quiero que borren toda mi informasion y de echo que borren mi targeta porque yo ya no tengo tele y ya avia cancelado y me cobraron creo que alguien tomo mis datos oh m rovo mi entidad porque me isieron un cobro que yo ya no quiero”
  • “Not received email to change password”

Employment Question:

  • “Have code that says NW-2-5”
  • “To apply for cabin crew job”
  • “Error Nw-2-5”

Website/ Application Question:

  • “App problems”
  • “App not working”
  • “App”

Other Question:

  • “About the spyninja animated series”
  • “Cannot access Netflix on my TV”
  • “Upgrade to commercial free”


Related Companies

DVD Netflix, StoryBots, Albuquerque Studios

Netflix reviews and complaints

Netflix is ranked 88 out of 1389 in Media category

Area Served

USA, UK, Asia, Other, Worldwide, Canada

Payment Methods

VISAMasterCardPayPalDiscoverAmerican Express

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