Contact Information

You can contact the customer service of Netflix by calling at Netflix phone numbers.

Toll-Free Number:

  • (888) 638-3549

Customer Service:

  • (866) 579-7172 USA
  • (866) 579-7115 USA
  • (800) 585-8131 USA
  • (844) 505-2993 USA (Main)
  • +61 180 038 3368 Australia
  • +44 800 096 8879 UK

Headquarters:

  • (888) 638-3549
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Currently you can call only US numbers.

Netflix Website:

Corporate Office Address:

Netflix, Inc.
100 Winchester Circle
Los Gatos, California 95032
United States

Other Info:

Alternative Mailing Addresses:

Netflix International B.V.

Stadhouderskade 55

1072 AB Amsterdam, the Netherlands

KvK: 62266519

VAT: NL853746333B01

Netflix Entretenimento Brasil, Ltda.

Alameda Xingu, 350 - 14º andar - Alphaville Industrial

Barueri, CEP 06455-911 - SP - Brazil

CNPJ: 13.590.585/0002-70

Netflix Entertainment Services India LLP

Level 7, 4th North Avenue, Maker Maxity

Bandra Kurla Complex, Bandra (East)

Mumbai - 400051

Maharashtra, India

Netflix K.K.

Shin-Aoyama Tokyu Building 10F

3-11-13 Minami-Aoyama

Minato-ku

Tokyo 107-0062 Japan

Netflix Services Korea Ltd.

20F, Tower A, Centropolis Building

26, Ujeongguk-ro, Jongno-gu, Seoul, 03161, Republic of Korea


Legal, Privacy Inquiries: privacy@netflix.com

Help in Social Networks:

Netflix Rating and Reviews

Rating details

2.3
more details
Customer service
Website
Diversity of Products or Services
Price Affordability

Rating stats

Rating trend

Summary of Netflix Customer Service Calls

3.9K TOTAL
CALLS
13% SUCCESSFUL
CONNECTIONS
04:41 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Netflix to Ask about:

Payments and Charges Question:

  • “Trying to pay my bill”
  • “Over charges”
  • “The charge me three times in one month” , Review # 1843776

Account Question:

  • “They taking money and my account has been deleted”
  • “Have been trying to open an account but it's not working”
  • “My account has been hacked”

Product/ Service Question:

  • “Netflix has worked for 2 days . What's up?” , Review # 1843981
  • “My Netflix isn't working”
  • “Netflix not working”

Activation/ Cancellation Question:

  • “Cancelation”
  • “Unsubscribe netflix service”
  • “Cancel”

Request for Information Question:

  • “About my account”
  • “I want to get information about my account”
  • “I need to talk to someone!”

Cards Question:

  • “Update credit card info”
  • “Change Credit card”
  • “Gift card used and didnt credit my account” , Review # 1840326

Staff Question:

  • “Service teounle”
  • “I'm getting 3 months free service” , Review # 1842606
  • “No service at least one week”

Refund Question:

  • “Refund on cancelled account”
  • “Refund my payment 799”
  • “I need a refund and explaination on how Netflix works better”

Employment Question:

  • “Job selection list”
  • “Money has debit from my account” , Review # 1836459
  • “Change direct debit”

Website/ Application Question:

  • “Apple TV interface not working correctly”
  • “Cant able to download the app as its not showing in”
  • “I have Netflix why can't I unload the app on apple 11”

Shipping and Delivery Question:

  • “Did not receive dvd as indicated that it would arrive today 3/23/20”
  • “Did not get my free 30 day trial and was charged for 1st month”
  • “Thieves & bright, cant get them off the bottom of my tv, tried every button on my remote”

Return/ Replace Question:

  • “I m changing banks and need the monthly charge transfered to new bank”
  • “Damaged disc want you to send replacement disc now i will send defective disc back now.”
  • “Because you are changing my credit card and idon't have account with you, please i want my money back.”

Other Question:

  • “Charging me double”
  • “I can’t watch any movie”
  • “Why guys cut me off” , Review # 1843784

About

Netflix Terms of Service
Netflix provides a personalized subscription service that allows Company's members to access movies and TV shows ("Netflix content") streamed over the Internet to certain Internet-connected TVs, computers and other devices ("Netflix ready devices"). These Terms of Use govern The Client's use of Company's service. The Customer's Netflix membership will continue until terminated. To use the Netflix service The User of Website must have Internet access and a Netflix ready device, and provide www.netflix.com with one or more Payment Methods. Netflix may offer a number of membership plans, including special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. Some membership plans may have differing conditions and limitations, which will be disclosed at The Customer's sign-up or in other communications made available to The Client
To read more: https://help.netflix.com/legal/termsofuse
Netflix Privacy Policy
The data controller of The Customer's personal information is Netflix International B.V. Please note that if The User contact www.netflix.com to assist The Client for The Customer's safety and Netflix Website may need to authenticate The User's identity before fulfilling The Client's request. In certain countries, Netflix collect a government identification number for purposes such as billing and tax compliance. The Company collect information from other companies with whom The Client of Netflix have a relationship ("Partners"). The Company also obtain information from other sources. Service Providers: Netflix use other companies, agents or contractors ("Service Providers") to perform services on Netflix's' behalf or to assist www.netflix.com with the provision of services to The Client of Netflix Website do not authorize them to use or disclose The User's personal information except in connection with providing their services. Promotional offers: Website may offer joint promotions or programs that, in order for The Client's participation, will require www.netflix.com to share The User's information with third parties.
To read more: https://help.netflix.com/legal/privacy
Netflix FAQ
The company is sorry, this information is not available for article.defaultCountry. As a member of Netflix, The User of company servicesll be billed once a month on the date that The Client of Netflix originally signed up. The Client of Netflix can play, pause, and resume watching, all without commercials or commitments. The Netflix app may come pre-loaded on certain devices, or users may need to download the Netflix app onto their device. Netflix app functionality may differ between devices. Netflix membership is a month-to-month subscription that begins on the date The User sign up. No contract, no cancellation fees, no commitment. The first 30 days is free for new members. If The Client of Netflix choose to remain a member of Netflix, The User of Websitell be billed once a month on the date that The User of company services originally signed up. The Client of Netflix can cancel The Client's free trial at any time during The Customer's first 30 days and never be charged.
To read more: https://help.netflix.com/support/412
Top Netflix Services

Streaming Service, Customer Care, Free Trial

Top Netflix Products

Account, Subscription, Tv Show

Netflix Pros and Cons

Pros: What netflix used to be, I love netflix, Good shows, Convenience, Use to love it

Cons: Customer service, False charges, Poor service, Money being taking from my acct with no warning, Streaming interruptions

Related Companies

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Netflix reviews and complaints

Netflix is ranked 81 out of 1394 in Telecommunications category

Area Served

USA, UK, Asia

Payment Methods

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