Netflix Phone Numbers and Emails

Toll-Free Number:

  • (888) 638-3549

Customer Service:

  • (866) 579-7172
    USA
  • (866) 579-7115
    USA
  • (800) 585-8131
    USA
  • (844) 505-2993
    USA (Main)
  • +61 180 038 3368
    Australia
  • +44 800 096 8879
    UK

Investors/ Franchasing:

  • (781) 575-3839
    For use by brokers only
  • (781) 575-2879
    Shareholders

Netflix Email:

Legal
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Netflix Contact Information

Netflix Website:

Netflix Help Center:

Corporate Office Address:

Netflix, Inc.
100 Winchester Circle
Los Gatos, California 95032
United States

Other Info (opening hours):

Alternative Mailing Addresses:

Netflix International B.V.

Stadhouderskade 55

1072 AB Amsterdam, the Netherlands

Netflix Entretenimento Brasil, Ltda.

Alameda Xingu, 350 - 14º andar

Alphaville Industrial

Barueri, CEP 06455-911 - SP - Brazil

Netflix Entertainment Services India LLP

Level 7, 4th North Avenue, Maker Maxity

Bandra Kurla Complex, Bandra (East)

Mumbai - 400051

Maharashtra, India

Netflix K.K.

Shin-Aoyama Tokyu Building 10F

3-11-13 Minami-Aoyama

Minato-ku

Tokyo 107-0062 Japan

Netflix Services Korea Ltd.

20F, Tower A, Centropolis Building

26, Ujeongguk-ro, Jongno-gu,

Seoul, 03161, Republic of Korea


Customer Service Rating and Reviews

2.2 / 5
Poor
Eraina Pst
Verify account current
4.0

Netflix customer service was more than helpful they help me reset personal information due to the fact that it wasn't updated and I didn't have access to the old information it took a little whil...

Pissedconsumer3968397
Talk to representative
3.0

Very good service. C S R was very patient and helpful. I am older and not very technical savvy. She walked me through step by step and we able to resolve the issue together. Also she kept reassur...

How to Contact Netflix Customer Service?

Most Popular Number:

(888) 638-3549
  • Total calls: 31 383
  • Issues resolved: 1 764
  • Last call: Sep 25, 2022

How to Call Netflix Customer Service?

Getting a real-live person on the phone to address your issues is often the fastest way to get them resolved. It is straightforward to contact Netflix customer service through the Netflix app on your Android or iOS phone or tablet. Log in to your account if you’re not signed automatically. Tap the tree stripes icon in the top left corner. Next, the Call us button will connect you to the Netflix customer service rep.

Please note that you will need a landline or cellular phone service. Calling Netflix support through the app is free. But, data rates over the cellular connection may apply. It depends upon your provider.

How to Contact Netflix Customer Service by Chat?

Live chat is another method to contact Netflix customer service in a direct, quick manner. You may reach out to the Netflix support team by live chat using the Netflix app or through the browser. If you don’t have the app, you may download it from Google Play or App Store. Log on to your account, click the menu icon, choose Contact Netflix Help Center, and Start Live Chat.

If you need to get in touch with the Netflix support team member through the browser, you should go to the Netflix help page. Scroll to the bottom and click Start Live Chat. Enter a brief description of your issue and tap the reason for contacting Netflix support.

How to Contact Netflix Support via Social Media?

Unfortunately, the Netflix contacts page doesn’t provide any links to the company's social media accounts. This is because Netflix doesn’t use social media to provide customer support. You may follow Netflix on Facebook, Instagram, and Twitter to find out the latest news, comment on posts, and share your concerns.

Netflix customer support is available by chat and over the phone. There is no Netflix email address to send a support request to. However, you may check out the comprehensive Netflix guide before calling the customer service rep, since it contains answers to the most common questions.

Summary of Netflix Customer Service Calls

49.3K TOTAL
CALLS
05:00 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Netflix Customer Service?

Payments and Charges Question:

  • “Bill”
  • “I want to change payment method”
  • “Double charge on my bill”

Account Question:

  • “Is my account active”
  • “Editing account”
  • “Account”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel service”
  • “To cancel”

Product/ Service Question:

  • “Netflexis not working on my tv”
  • “My Netflix doesn't work”
  • “My Netflix is not working”

Request for Information Question:

  • “About my acc”
  • “Find out how much my bill is for tv and phone monthly?”
  • “How do i change the banking information on my account”

Staff Question:

  • “Service not working”
  • “Because your service sucks”
  • “My sErvice”

Cards Question:

  • “Need to change my pin”
  • “I need to update my credit card number”
  • “Charging two different card of mine for the same account”

Refund Question:

  • “Refund on double charges”
  • “Need refund”
  • “Refund”

Return/ Replace Question:

  • “Please Please dont send me replacement dvds they showed up in my mail yesterday”
  • “Change account”
  • “Change address”

Shipping and Delivery Question:

  • “Your membar ship is on holt? But why my 149 plan is success where is my plane ? Please give me my money”
  • “Cambiar mi targeta de pago”
  • “Tengo 3 cobros en mi tarjeta de crédito”

Employment Question:

  • “Code NW-2-5”
  • “NW-2-5”
  • “Not loading code NW4-8”

Website/ Application Question:

  • “App not working”
  • “App”
  • “My netflix is cut off,it's your website that's will not take payment”

Other Question:

  • “Nudity”
  • “Assistant”
  • “My Netflix is all in Spanish”

About

Netflix Terms of Service
Netflix provides a personalized subscription service that allows Company's members to access movies and TV shows ("Netflix content") streamed over the Internet to certain Internet-connected TVs, computers and other devices ("Netflix ready devices"). These Terms of Use govern The Client's use of Company's service. The Customer's Netflix membership will continue until terminated. To use the Netflix service The User of Website must have Internet access and a Netflix ready device, and provide www.netflix.com with one or more Payment Methods. Netflix may offer a number of membership plans, including special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. Some membership plans may have differing conditions and limitations, which will be disclosed at The Customer's sign-up or in other communications made available to The Client
To read more: https://help.netflix.com/legal/termsofuse
Netflix Privacy Policy
The data controller of The Customer's personal information is Netflix International B.V. Please note that if The User contact www.netflix.com to assist The Client for The Customer's safety and Netflix Website may need to authenticate The User's identity before fulfilling The Client's request. In certain countries, Netflix collect a government identification number for purposes such as billing and tax compliance. The Company collect information from other companies with whom The Client of Netflix have a relationship ("Partners"). The Company also obtain information from other sources. Service Providers: Netflix use other companies, agents or contractors ("Service Providers") to perform services on Netflix's' behalf or to assist www.netflix.com with the provision of services to The Client of Netflix Website do not authorize them to use or disclose The User's personal information except in connection with providing their services. Promotional offers: Website may offer joint promotions or programs that, in order for The Client's participation, will require www.netflix.com to share The User's information with third parties.
To read more: https://help.netflix.com/legal/privacy
Netflix FAQ
The company is sorry, this information is not available for article.defaultCountry. As a member of Netflix, The User of company servicesll be billed once a month on the date that The Client of Netflix originally signed up. The Client of Netflix can play, pause, and resume watching, all without commercials or commitments. The Netflix app may come pre-loaded on certain devices, or users may need to download the Netflix app onto their device. Netflix app functionality may differ between devices. Netflix membership is a month-to-month subscription that begins on the date The User sign up. No contract, no cancellation fees, no commitment. The first 30 days is free for new members. If The Client of Netflix choose to remain a member of Netflix, The User of Websitell be billed once a month on the date that The User of company services originally signed up. The Client of Netflix can cancel The Client's free trial at any time during The Customer's first 30 days and never be charged.
To read more: https://help.netflix.com/support/412
Top Netflix Services

Streaming Service, Free Trial, Customer Care

Top Netflix Products

Account, Subscription, Tv Show

Netflix Pros and Cons

Pros: What netflix used to be, Good movies, Movies and series, I love netflix, Lots of variety

Cons: Customer service, Money being taking from my acct with no warning, Streaming interruptions, Poor service, False charges

Related Companies

DVD Netflix, StoryBots, Albuquerque Studios

Netflix reviews and complaints

Netflix is ranked 76 out of 1045 in Media category

Area Served

USA, UK, Asia, Other, Worldwide, Canada

Payment Methods

VISAMasterCardPayPalDiscoverAmerican Express

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