Contact Netflix

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Summary of Netflix Customer Service Calls

36 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
03:06 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Netflix to Ask about:

Payments and Charges:

  • “Upgrade payment method”
  • “Billing”
  • “Fraud charges”

Return/ Replace:

  • “Because you are changing my credit card and idon't have account with you, please i want my money back.”

Account:

  • “Seems that my account has been hacked”

Activation/ Cancellation:

  • “For cancellation”

Other:

  • “Cant watch next episode in a,series”
  • “Not work”
  • “Can’t get Netflix on”

About Netflix

Top 5 Netflix Products

Account, Tv Show, Subscription, Tv Channel, Watchlist

Top 5 Likes about Netflix

What netflix used to be, Convenience, That netflix has an order system, Seasons of availability for popular television shows, Orange is the new black

Top 5 Dislikes about Netflix

Customer service, Streaming interruptions, Took off the most popular shows, Taking wizards of waverly place, Removal of popular shows and movies

Summary

Netflix is the largest on-line DVD and video game rental service. It is a market leader in on-line DVD rental service in the United States. Netflix has several millions of subscribers. The company has a special business pattern and offers flat rate rental by mail. Besides, Netflix has a Movie Pass program, which operates as its own mail-in rental service. Netflix members pay a flat fee to rent as many movies as they would just like. This in-store Movie Pass program has many benefits, such as speed and volume and it allows a member to get a movie on demand.

Netflix reviews and complaints

Netflix is ranked 82 out of 1784 in Telecommunications category

Area Served

USA

Payment Methods

VISA

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Netflix Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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