Netflix Phone Numbers and Emails

Toll-Free Number:

  • (888) 638-3549
Send Message

Customer Service:

  • (888) 838-4366
    Shop
  • (866) 579-7172
    USA
  • (866) 579-7115
    USA
  • (800) 585-8131
    USA
  • (844) 505-2993
    USA (Main)

Investors/ Franchasing:

  • (781) 575-3839
    For Use by Brokers Only
  • (781) 575-2879
    Shareholders

Legal:

  • (408) 608-1987
    Copyright Infringement Inquiries

Netflix Emails:

Customer Service
App, Shop
General Info
Shop
Headquarters
Board of Directors
Legal
Appeals, Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Netflix Customer Service?

Most Popular Number:

(888) 638-3549
Total calls: 99 429 Issues resolved: 4 574 Last call: Apr 14, 2024

How to Call Netflix Customer Service?

Getting a real-live person on the phone to address your issues is often the fastest way to get them resolved. It is straightforward to contact Netflix customer service through the Netflix app on your Android or iOS phone or tablet. Log in to your account if you’re not signed automatically. Tap the tree stripes icon in the top left corner. Next, the Call us button will connect you to the Netflix customer service rep.

Please note that you will need a landline or cellular phone service. Calling Netflix support through the app is free. But, data rates over the cellular connection may apply. It depends upon your provider.

How to Contact Netflix Customer Service by Chat?

Live chat is another method to contact Netflix customer service in a direct, quick manner. You may reach out to the Netflix support team by live chat using the Netflix app or through the browser. If you don’t have the app, you may download it from Google Play or App Store. Log on to your account, click the menu icon, choose Contact Netflix Help Center, and Start Live Chat.

If you need to get in touch with the Netflix support team member through the browser, you should go to the Netflix help page. Scroll to the bottom and click Start Live Chat. Enter a brief description of your issue and tap the reason for contacting Netflix support.

How to Contact Netflix Support via Social Media?

Unfortunately, the Netflix contacts page doesn’t provide any links to the company's social media accounts. This is because Netflix doesn’t use social media to provide customer support. You may follow Netflix on Facebook, Instagram, and Twitter to find out the latest news, comment on posts, and share your concerns.

Netflix customer support is available by chat and over the phone. There is no Netflix email address to send a support request to. However, you may check out the comprehensive Netflix guide before calling the customer service rep, since it contains answers to the most common questions.

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Contact Information

Netflix Website:

Netflix Help Center:

Corporate Office Address:

Netflix, Inc.
121 Albright Way
Los Gatos, California 95032
United States

Other Info (opening hours):

Other Locations:

Netflix Services Canada ULC

1200 Waterfront Centre, 200 Burrard St.

Vancouver, BC V7X 1T2, Canada


Netflix Services UK Limited

30 Berners, London, W1T 3LR

United Kingdom


Netflix Australia Pty Ltd.

Level 19, 181 William St.

Melbourne, VIC 3000

Australia

More contact details

Netflix Customer Service Reviews

2.3 / 5
Poor
Guest-5787534
To question why my service of $7.99 per month is not allowing me to watch the shows I want. I wasn’t given a satisfactory answer so I chose to cancel Netflix completely.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

They were not able to resolve my issue.The service of $7.99 per month is with commercials. It also does not allow you to view all movies and/or series.

Read full review
Guest-5782377
New service at residence

Great customer service skills. She walked me through everything to set my account up. Very organized and detailed.

Read full review
Yale Flx
Billing issue

Impossible to get hold of .Double billing me. Keeping me on a loop.

Cant speak with anyone. Very poor customer service!

Read full review
OYEBOADE D
I was debited in my an amount far more than my subscription

Their customer representative is zero. They can't be deducting peoples money without any reason and still not responding to the complain

Read full review

How Good is Netflix's Customer Service?

Delvina Fdt
Delvina Fdt
Feels Satisfied | Apr 14, 2024

I am happy the way the customer representative responded to my issue

Read full quote
Malana Ntx
Malana Ntx
Feels Disappointed | Apr 14, 2024

I cannot reach a live person! I am getting charged for not having service on my PC for the past 2 months! I'm a senior citizen that's being taken advantage of..
HELP! 915-342-**** or rmtz1451@***.com

Read full quote
Ethelyne Pmu
Ethelyne Pmu
Feels Disappointed | Apr 13, 2024

No...you are not consumer centric with older customers.
You will pay the economic price.

Read full quote
Niels Grd
Niels Grd
Feels Satisfied | Apr 13, 2024

Great , they went above and beyond!

Read full quote
Hans Efv
Hans Efv
Feels Satisfied | Apr 12, 2024

Very good

Read full quote
Doris J B
Doris J B
Feels Satisfied | Apr 12, 2024

So far I have no problem but I don’t want it turned off.

Read full quote

Summary of Netflix Customer Service Calls

150K TOTAL
CALLS
05:43 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Netflix?

Payments and Charges Question:

  • “Billingissues”
  • “New debit card”
  • “Billing”

Account Question:

  • “My password”
  • “Your telling me I don't have an account”
  • “Problem with new membership”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancellation????”
  • “Cancel membership”

Product/ Service Question:

  • “Not working”
  • “My Netflixisnt don't working”
  • “Netflix is no longer working on my cell phoneMy device is no longer working”

Request for Information Question:

  • “Assistance in account recovery”
  • “I need assistance”
  • “Questioning possible scam”

Staff Question:

  • “New service questions”
  • “Because my service for Netflix is not working”
  • “Beed to pay for service”

Cards Question:

  • “I want to give you a new credit card number”
  • “Change card information”
  • “New credit card”

Return/ Replace Question:

  • “I had to change my password and now my friend that I share my account with cannot connect to it and I'm typing in the right password”
  • “Is the change my debit card account”
  • “Need to change account”

Refund Question:

  • “Refund”
  • “Refund money”
  • “Refund please”

Shipping and Delivery Question:

  • “Not coming on tv”
  • “Because it keeps saying that I'm not a the share package”
  • “Netflix not coming up”

Employment Question:

  • “Code NW-2-5”
  • “C0de error nw25”
  • “Employment opportunity”

Website/ Application Question:

  • “Netflix website does not recognize my email or phone number(have been a customer for many many years! Tried calling, no luck”
  • “Multiple sites”
  • “Cannot use Netflix site even though I am paying for it.”

Other Question:

  • “Would like to talk to someone in person”
  • “Screen is trying to add a member which I do not want to do want to do”
  • “Netflix is just a black screen”

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