Contact Netflix Customer Service
Netflix Phone Numbers and Emails
Toll-Free Number:
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(888) 638-3549
Customer Service:
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(888) 838-4366Shop
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(866) 579-7172USA
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(866) 579-7115USA
Netflix Emails:
How to Contact Netflix Customer Service?
Most Popular Number:
| Total calls: 201 341 | Issues resolved: 9 243 | Last call: Jan 21, 2025 |
Netflix Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Netflix Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Netflix is 8886383549. 76% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 8665797172.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Netflix may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Netflix Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Netflix is 8886383549. 76% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 8665797172.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Netflix may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Netflix mainly because of account, product/ service, payments and charges.
32% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Netflix is privacy@netflix.com. 38% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Netflix Website:
Netflix Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Netflix Services Canada ULC
1200 Waterfront Centre, 200 Burrard St.
Vancouver, BC V7X 1T2, Canada
Netflix Services UK Limited
30 Berners, London, W1T 3LR
United Kingdom
Netflix Australia Pty Ltd.
Level 19, 181 William St.
Melbourne, VIC 3000
Australia
Netflix Customer Service Reviews
Rep was very argumentative and condescending. Kept shouting over me and not letting me explain our issues.
It turned out I had to accounts which I didn't know about so got one canceled so customer service fixed the problem got everything straightened out
They repeat themselves over and over without answering your question. You can tell they are reading off of a screen
My account was hacked and they closed things for me. Very satisfied with the customer service. Thqnk you
How Good is Netflix's Customer Service?
Summary of Netflix Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Netflix?
Payments and Charges Question:
- “Billing”
- “Stop charges”
- “Billing issue”
Account Question:
- “Autopay subscription”
- “I no longer have the izzi account I used to make my Netflix account”
- “Log in”
Product/ Service Question:
- “Netflix not working”
- “Is not working”
- “Network error”
Activation/ Cancellation Question:
- “Cancel subscription and refund”
- “I have deduction money even when i unsubscribe”
- “Cancel account”
Request for Information Question:
- “Why can I not stream the new upshaw on my Netflix”
- “Speak to rep”
- “Update credit card as a gift for mother in law”
Staff Question:
- “Need costumer service”
- “My sErvice”
- “Customer service”
Return/ Replace Question:
- “Changing device”
- “Change payment card”
- “Can't change language”
Cards Question:
- “Netflix was taking money off card not supposed to. Dec is reversed but checked bank and been happening since march”
- “I used my debt card for service of Netflix and it said it did not go thru. Yet my card was charged according to my bank statement”
- “Took money off my card”
Refund Question:
- “Refund”
- “Refund unauthorized purchase”
- “I like my money back put on c”
Website/ Application Question:
- “App acting up”
- “Download not working”
- “Downloaded show have all gone!”
Shipping and Delivery Question:
- “Necesito cambiar mi tarjeta de pago y no se como hacerlo”
- “Bloqueo de tarjeta gif card”
- “Me sacaron un dinero de mi tarjeta y yo ya avía cancelado la membresía”
Employment Question:
- “I want to autopay off”
- “Job”
- “Becoming a customer”
Other Question:
- “No reception”
- “I'm trying to watch Netflix and something's wrong with it”
- “Problema con mi TV”
Compare Netflix Customer Service To
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