Netflix Phone Numbers and Emails

Toll-Free Number:

  • (888) 638-3549

Customer Service:

  • (866) 579-7172
    USA
  • (866) 579-7115
    USA
  • (800) 585-8131
    USA
  • (844) 505-2993
    USA (Main)
  • +61 180 038 3368
    Australia
  • +44 800 096 8879
    UK

Investors/ Franchasing:

  • (781) 575-3839
    For use by brokers only
  • (781) 575-2879
    Shareholders

Netflix Email:

Legal
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Netflix Contact Information

Netflix Website:

Netflix Help Center:

Corporate Office Address:

Netflix, Inc.
100 Winchester Circle
Los Gatos, California 95032
United States

Other Info (opening hours):

Alternative Mailing Addresses:

Netflix International B.V.

Stadhouderskade 55

1072 AB Amsterdam, the Netherlands

Netflix Entretenimento Brasil, Ltda.

Alameda Xingu, 350 - 14º andar

Alphaville Industrial

Barueri, CEP 06455-911 - SP - Brazil

Netflix Entertainment Services India LLP

Level 7, 4th North Avenue, Maker Maxity

Bandra Kurla Complex, Bandra (East)

Mumbai - 400051

Maharashtra, India

Netflix K.K.

Shin-Aoyama Tokyu Building 10F

3-11-13 Minami-Aoyama

Minato-ku

Tokyo 107-0062 Japan

Netflix Services Korea Ltd.

20F, Tower A, Centropolis Building

26, Ujeongguk-ro, Jongno-gu,

Seoul, 03161, Republic of Korea


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Netflix Rating Based on 1.1K Reviews

Rating details

2.3
more details
Customer service
Website
Diversity of Products or Services
Price Affordability

Rating stats

Rating trend

Summary of Netflix Customer Service Calls

25.2K TOTAL
CALLS
05:09 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Netflix Customer Service?

Payments and Charges Question:

  • “I need for someone to process the payment for $19.25 using the card ending in 9146”
  • “Billling”
  • “Charge me twice”

Account Question:

  • “I have called multiple times my account was not credited for being charged multiple times this month and she didn't even cancel the second subscription.”
  • “I did not authorize change to my account”
  • “Account on hold”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancellation”
  • “Cancel my subscription”

Product/ Service Question:

  • “Notworking”
  • “Can't get Netflix to work”
  • “Not working”

Request for Information Question:

  • “Dont know how to remove audio speaking person”
  • “About my account”
  • “Questions about different services”

Cards Question:

  • “Bak card payment”
  • “Change Credit card”
  • “Set up auto pay with a new card”

Staff Question:

  • “I have ffree service through t mobile.. being charged”
  • “Remove my service”
  • “Trying to get service”

Refund Question:

  • “Refund”
  • “Refund money”
  • “Refund on Mays bill net Flix is free for a year on my new phone need rrfund”

Return/ Replace Question:

  • “Changing billing payment method”
  • “To change accounts”
  • “Change account”

Shipping and Delivery Question:

  • “Didn't get my money back”
  • “Cambio d targeta porq ya lo desconectaron”
  • “Where is my dvd escape room”

Employment Question:

  • “Error nw2-5”
  • “I lost my job want to cancel subscpition”
  • “Code NW-2-5”

Website/ Application Question:

  • “App not working”
  • “I cant access the site at all”
  • “Site problems”

Other Question:

  • “Wanna join”
  • “Want to start netflix”
  • “Fraud”

About

Netflix Terms of Service
Netflix provides a personalized subscription service that allows Company's members to access movies and TV shows ("Netflix content") streamed over the Internet to certain Internet-connected TVs, computers and other devices ("Netflix ready devices"). These Terms of Use govern The Client's use of Company's service. The Customer's Netflix membership will continue until terminated. To use the Netflix service The User of Website must have Internet access and a Netflix ready device, and provide www.netflix.com with one or more Payment Methods. Netflix may offer a number of membership plans, including special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. Some membership plans may have differing conditions and limitations, which will be disclosed at The Customer's sign-up or in other communications made available to The Client
To read more: https://help.netflix.com/legal/termsofuse
Netflix Privacy Policy
The data controller of The Customer's personal information is Netflix International B.V. Please note that if The User contact www.netflix.com to assist The Client for The Customer's safety and Netflix Website may need to authenticate The User's identity before fulfilling The Client's request. In certain countries, Netflix collect a government identification number for purposes such as billing and tax compliance. The Company collect information from other companies with whom The Client of Netflix have a relationship ("Partners"). The Company also obtain information from other sources. Service Providers: Netflix use other companies, agents or contractors ("Service Providers") to perform services on Netflix's' behalf or to assist www.netflix.com with the provision of services to The Client of Netflix Website do not authorize them to use or disclose The User's personal information except in connection with providing their services. Promotional offers: Website may offer joint promotions or programs that, in order for The Client's participation, will require www.netflix.com to share The User's information with third parties.
To read more: https://help.netflix.com/legal/privacy
Netflix FAQ
The company is sorry, this information is not available for article.defaultCountry. As a member of Netflix, The User of company servicesll be billed once a month on the date that The Client of Netflix originally signed up. The Client of Netflix can play, pause, and resume watching, all without commercials or commitments. The Netflix app may come pre-loaded on certain devices, or users may need to download the Netflix app onto their device. Netflix app functionality may differ between devices. Netflix membership is a month-to-month subscription that begins on the date The User sign up. No contract, no cancellation fees, no commitment. The first 30 days is free for new members. If The Client of Netflix choose to remain a member of Netflix, The User of Websitell be billed once a month on the date that The User of company services originally signed up. The Client of Netflix can cancel The Client's free trial at any time during The Customer's first 30 days and never be charged.
To read more: https://help.netflix.com/support/412
Top Netflix Services

Streaming Service, Free Trial, Customer Care

Top Netflix Products

Account, Subscription, Tv Show

Netflix Pros and Cons

Pros: Movies and series, What netflix used to be, Lots of variety, To watch netflix, I would like to watch better and recent movies

Cons: Customer service, Money being taking from my acct with no warning, Streaming interruptions, Poor service, False charges

Related Companies

DVD Netflix, StoryBots, Albuquerque Studios

Netflix reviews and complaints

Netflix is ranked 141 out of 1638 in Telecommunications category

Area Served

USA, UK, Asia, Other

Payment Methods

VISAMasterCardPayPalDiscoverAmerican Express

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