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Contact Netflix Customer Service

Netflix Phone Numbers and Emails

Toll-Free Number:

  • (888) 638-3549
Call customer service
Send Message

Customer Service:

  • (888) 838-4366
    Shop
  • (866) 579-7172
    USA
  • (866) 579-7115
    USA
  • (800) 585-8131
    USA
  • (844) 505-2993
    USA (Main)

Investors/ Franchasing:

  • (781) 575-3839
    For Use by Brokers Only
  • (781) 575-2879
    Shareholders

Legal:

  • (408) 608-1987
    Copyright Infringement Inquiries

Netflix Emails:

Customer Service
App, Shop
General Info
Shop
Headquarters
Board of Directors
Legal
Appeals, Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
Is this your business?

How to Contact Netflix Customer Service?

Most Popular Number:

(888) 638-3549
Total calls: 258 795 Issues resolved: 12 697 Last call: May 14, 2025
author avatar
PissedConsumer Reporter

Getting a real-live person on the phone to address your issues is often the fastest way to get them resolved. It is straightforward to contact Netflix customer service through the Netflix app on your Android or iOS phone or tablet.

1. Download the app on your device.
2. Log in to your account if you’re not signed automatically.
3. Find the three stripes icon in the top left corner.
4. Tap the Call Us button to connect with the Netflix customer service rep.

Please note that you will need a landline or cellular phone service. Calling Netflix support through the app is free. But, data rates over the cellular connection may apply. It depends upon your provider.

There are several toll-free Netflix phone numbers you can use to reach the customer service team:

- Customer Service General: (888) 638-3549.
- Shop: (888) 838-4366.
- Customer Service USA:
1) (866) 579-7172.
2) (866) 579-7115.
3) (800) 585-8131.
- USA Main: (844) 505-2993.

Additionally, if you have a stable internet connection you can contact Netflix Customer Service through the app on your smartphone or tablet.

Live chat is a quick and easy method to contact Netflix customer service directly. You may reach out to the Netflix support team by live chat using the Netflix app.

1. If you don’t have the app, you may download it from Google Play or App Store.
2. Log on to your account.
3. Click the menu icon.
4. Choose the Contact Netflix Help Center option.
5. Tap the Start Live Chat button.

If the contacting Netflix support team through the browser is the preferred option for you, follow these steps:
1. Go to the Netflix help page.
2. Scroll to the bottom and click Start Live Chat.
3. Enter a brief description of your issue.
4. Tap the reason for contacting Netflix support.

You can contact the company’s representatives by telephone using one of the toll-free customer service numbers. As an alternative, you can use the Netflix app to call customer care or contact support agents via the official website. To find a Call feature via the app, visit the Contact Us section. To get in touch with the support experts via the website, navigate to the Netflix Help page and click the Call Us button.

Unfortunately, the Netflix contacts page doesn’t provide any links to the company's social media accounts. This is because Netflix doesn’t use social media to provide customer support. You may follow Netflix on Facebook, Instagram, and Twitter to find out the latest news, comment on posts, and share your concerns.

Netflix customer support is available by chat and over the phone. There is no Netflix email address to send a support request to. However, you may check out the comprehensive Netflix guide before calling the customer service rep, since it contains answers to the most common questions.

Netflix support is available 24/7 for billing and account issues, technical advice and troubleshooting, streaming problems, and subscription questions. There are a few ways to contact the customer services team outside regular business hours. You can use the Netflix 24/7 number to discuss your inquiry by phone, call or chat with the customer care agents via the app, or reach the customer relations representatives via the official website. The Netflix Help Center works round the clock to provide information and assistance.

Netflix Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Netflix Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Netflix is 8886383549. 79% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 8665797172.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Netflix may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Netflix Website:

Netflix Help Center:

Corporate Office Address:

Netflix, Inc.
121 Albright Way
Los Gatos, California 95032
United States

Other Info (opening hours):

Other Locations:

Netflix Services Canada ULC

1200 Waterfront Centre, 200 Burrard St.

Vancouver, BC V7X 1T2, Canada


Netflix Services UK Limited

30 Berners, London, W1T 3LR

United Kingdom


Netflix Australia Pty Ltd.

Level 19, 181 William St.

Melbourne, VIC 3000

Australia

More contact details

Netflix Customer Service Reviews

2.4 / 5
Poor
Jeane Lwj
Very satisfied
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

She was very helpful and everything done on a timely manner no complaints about my account and she was very polite

Gwenette Hlk
I just did

It took too long and I never spoke to anyone and I'm still waiting for a response from a live human so I can talk to them

Gwenette Hlk
Payment

Need to speak to someone about my payment and u was on the phone with the automated and did not get what I needed

Viriginia Sfj
Didn’t help much
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

My Netflix wont work because Im in the Bahamas even though it says it should work wherever Im at. Im also using Starlink, which is registered in Florida. They said I had to upgrade to a different plan for it to work and according to Netflix, I should not have to.

How Good is Netflix's Customer Service?

Linda E Hvo
Linda E Hvo
Feels Disappointed | May 13, 2025

I think I got it resolved. I love Netflix but I didn’t like having to pay more to see shows I liked.

Read full quote
Christine B Nyz
Christine B Nyz
Feels Satisfied | May 13, 2025

Excellent

Read full quote
Diasia Sju
Diasia Sju
Feels Satisfied | May 12, 2025

It just came back on after that

Read full quote
Angelo A Zsf
Angelo A Zsf
Feels Disappointed | May 10, 2025

Not bad

Read full quote
Fremont Yzl
Fremont Yzl
Feels Satisfied | May 10, 2025

Excelente

Read full quote
Bernita Gzn
Bernita Gzn
Feels Disappointed | May 09, 2025

Never nevernever

Read full quote

Summary of Netflix Customer Service Calls

330K TOTAL
CALLS
04:58 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Netflix?

Payments and Charges Question:

  • “Payment”
  • “Double billing”
  • “Double payment”

Account Question:

  • “Account”
  • “Can't log in on my tv”
  • “Not letting me in my Netflix account”

Product/ Service Question:

  • “I have Netflix taken by auto pay and now the screen says do I want to join. No I just want to watch my movie. I am paying the higher amount so that I have no commercials and the last 10 times that I’ve tried to watch Netflix I’ve had to go throug”
  • “Can't watch movies”
  • “Netflix is not working”

Activation/ Cancellation Question:

  • “Cancelled membership”
  • “Trying to cancel”
  • “I would like to cancel my prescription at the end of my session”

Request for Information Question:

  • “I need to speak to someone”
  • “Talk with a representative”
  • “During April I had requested cancellation of membership and somehow it was reinstated and I was charged on May 7th”

Staff Question:

  • “No service”
  • “No service in my home ?”
  • “Customerservice”

Return/ Replace Question:

  • “Change in billing”
  • “Change location for Netflix”
  • “Change location of our service”

Cards Question:

  • “Card change”
  • “My card is not working”
  • “Brought Netflix card , searched silver, entered code and was told code has already been used, but it wasn't”

Refund Question:

  • “Refund money”
  • “Refund”
  • “Need a refund”

Website/ Application Question:

  • “I would like to have Netflix installed at my residence.”
  • “My phone app has stopped working and I dint know my password”
  • “Want to install Netflix on another phone”

Shipping and Delivery Question:

  • “Have not received refund after cancelation”
  • “Need to delay payment till 23 of may”
  • “Camel Netflix package”

Employment Question:

  • “I lost myvjob and need to cancel my Netflix for now I've called from my phone and my relatives..^HIGH VOLUME CALL AGAIN LATER THEN HANGS UP^ REDICULAS ..THATS WHATVI THINK!”
  • “NW-2-5 error code keeps popping up”
  • “I’m trying to apply for a reviewer job”

Other Question:

  • “Did rates go up ?”
  • “We need a show”
  • “Phone app”

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