Contact Information

Netflix Phone Numbers

Toll-Free Number:

  • (866) 716-0414

Customer Service:

  • (866) 716-0414
  • (888) 638-3549
  • (800) 585-8131
  • (866) 579-7172
  • (866) 579-7115
  • (888) 357-1516
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Currently you can call only US numbers.

Corporate Office Address:

Netflix, Inc.
100 Winchester Circle
Los Gatos, California 95032
United States

Other Info:

Alternative Mailing Addresses:

Netflix International B.V.

Stadhouderskade 55

1072 AB Amsterdam, the Netherlands

KvK: 62266519

VAT: NL853746333B01

Netflix Entretenimento Brasil, Ltda.

Alameda Xingu, 350 - 14º andar - Alphaville Industrial

Barueri, CEP 06455-911 - SP - Brazil

CNPJ: 13.590.585/0002-70

Netflix Entertainment Services India LLP

Level 7, 4th North Avenue, Maker Maxity

Bandra Kurla Complex, Bandra (East)

Mumbai - 400051

Maharashtra, India

Netflix K.K.

Shin-Aoyama Tokyu Building 10F

3-11-13 Minami-Aoyama

Minato-ku

Tokyo 107-0062 Japan

Netflix Services Korea Ltd.

20F, Tower A, Centropolis Building

26, Ujeongguk-ro, Jongno-gu, Seoul, 03161, Republic of Korea

Help in Social Networks:

Summary of Netflix Customer Service Calls

2833 TOTAL
CALLS
16% SUCCESSFUL
CONNECTIONS
04:32 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Netflix to Ask about:

Payments and Charges Question:

  • “Payment issue”
  • “Payment deduction”
  • “To make payment”

Account Question:

  • “Netflix Account Management”
  • “Close account”
  • “My account is hacked”

Activation/ Cancellation Question:

  • “Cant activate netflix”
  • “Cancel account”
  • “Cancellation”

Product/ Service Question:

  • “Can’t connect Netflix to my tv”
  • “Connection problems”
  • “Can't connect”

Cards Question:

  • “Cant out my gift card on my account”
  • “Charging my card without authorization”
  • “Took money off my card twice” , Review # 1771118

Request for Information Question:

  • “Inquiry”
  • “I need to talk to someone!”
  • “To find out when payment is due”

Staff Question:

  • “Service issue”
  • “Need service”
  • “To update my service”

Refund Question:

  • “Refund”
  • “Refund for account” , Review # 1749782
  • “Refund money”

Employment Question:

  • “Repeatedly / Encounter an error/ try again/ Code NW-2-5”
  • “Money has debit from my account”
  • “I was debited and i want a refund..didnt ask for suscription renewal please...thanks.” , Review # 1730624

Shipping and Delivery Question:

  • “Thieves & bright, cant get them off the bottom of my tv, tried every button on my remote”
  • “I have not got any moves sny more”
  • “I wish to get the scheme deactive”

Return/ Replace Question:

  • “I m changing banks and need the monthly charge transfered to new bank”
  • “Damaged disc want you to send replacement disc now i will send defective disc back now.”
  • “Because you are changing my credit card and idon't have account with you, please i want my money back.”

Website/ Application Question:

  • “Use this website,so please logout” , Review # 1727958

Other Question:

  • “Their is movies a watching befor and I can't again”
  • “Can not get to que”
  • “Continuous interruptions”

Netflix Rating Stats

2.3 out of 5 stars
based on 480 reviews
See all 1553 reviews

Rating trend

About

Netflix Terms of Service
Netflix provides a personalized subscription service that allows Company's members to access movies and TV shows ("Netflix content") streamed over the Internet to certain Internet-connected TVs, computers and other devices ("Netflix ready devices"). These Terms of Use govern The Client's use of Company's service. The Customer's Netflix membership will continue until terminated. To use the Netflix service The User of Website must have Internet access and a Netflix ready device, and provide www.netflix.com with one or more Payment Methods. Netflix may offer a number of membership plans, including special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. Some membership plans may have differing conditions and limitations, which will be disclosed at The Customer's sign-up or in other communications made available to The Client
To read more: https://help.netflix.com/legal/termsofuse
Netflix Privacy Policy
The data controller of The Customer's personal information is Netflix International B.V. Please note that if The User contact www.netflix.com to assist The Client for The Customer's safety and Netflix Website may need to authenticate The User's identity before fulfilling The Client's request. In certain countries, Netflix collect a government identification number for purposes such as billing and tax compliance. The Company collect information from other companies with whom The Client of Netflix have a relationship ("Partners"). The Company also obtain information from other sources. Service Providers: Netflix use other companies, agents or contractors ("Service Providers") to perform services on Netflix's' behalf or to assist www.netflix.com with the provision of services to The Client of Netflix Website do not authorize them to use or disclose The User's personal information except in connection with providing their services. Promotional offers: Website may offer joint promotions or programs that, in order for The Client's participation, will require www.netflix.com to share The User's information with third parties.
To read more: https://help.netflix.com/legal/privacy
Netflix FAQ
The company is sorry, this information is not available for article.defaultCountry. As a member of Netflix, The User of company servicesll be billed once a month on the date that The Client of Netflix originally signed up. The Client of Netflix can play, pause, and resume watching, all without commercials or commitments. The Netflix app may come pre-loaded on certain devices, or users may need to download the Netflix app onto their device. Netflix app functionality may differ between devices. Netflix membership is a month-to-month subscription that begins on the date The User sign up. No contract, no cancellation fees, no commitment. The first 30 days is free for new members. If The Client of Netflix choose to remain a member of Netflix, The User of Websitell be billed once a month on the date that The User of company services originally signed up. The Client of Netflix can cancel The Client's free trial at any time during The Customer's first 30 days and never be charged.
To read more: https://help.netflix.com/support/412
Top Netflix Services

Streaming Service, Customer Care, Free Trial

Top Netflix Products

Account, Tv Show, Subscription

Netflix Pros and Cons

Pros: What netflix used to be, Convenience, Use to love it, Lots of variety, Good shows

Cons: Customer service, Streaming interruptions, Money being taking from my acct with no warning, False charges, Poor service

Related Companies

DVD Netflix

Netflix reviews and complaints

Netflix is ranked 91 out of 1909 in Telecommunications category

Area Served

USA, UK

Payment Methods

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