Contact Netflix Customer Service
Netflix Phone Numbers and Emails
Toll-Free Number:
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(888) 638-3549
Customer Service:
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(888) 838-4366Shop
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(866) 579-7172USA
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(866) 579-7115USA
Netflix Emails:
How to Contact Netflix Customer Service?
Most Popular Number:
| Total calls: 258 795 | Issues resolved: 12 697 | Last call: May 14, 2025 |
Netflix Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Netflix Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Netflix is 8886383549. 79% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 8665797172.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Netflix may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Netflix Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Netflix is 8886383549. 79% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 8665797172.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Netflix may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Netflix mainly because of account, product/ service, payments and charges.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Netflix is playstore@netflix.com. 32% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Netflix Website:
Netflix Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Netflix Services Canada ULC
1200 Waterfront Centre, 200 Burrard St.
Vancouver, BC V7X 1T2, Canada
Netflix Services UK Limited
30 Berners, London, W1T 3LR
United Kingdom
Netflix Australia Pty Ltd.
Level 19, 181 William St.
Melbourne, VIC 3000
Australia
Netflix Customer Service Reviews
She was very helpful and everything done on a timely manner no complaints about my account and she was very polite
My Netflix wont work because Im in the Bahamas even though it says it should work wherever Im at. Im also using Starlink, which is registered in Florida. They said I had to upgrade to a different plan for it to work and according to Netflix, I should not have to.
How Good is Netflix's Customer Service?
I think I got it resolved. I love Netflix but I didn’t like having to pay more to see shows I liked.
Excellent
It just came back on after that
Not bad
Excelente
Never nevernever
Summary of Netflix Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Netflix?
Payments and Charges Question:
- “Payment”
- “Double billing”
- “Double payment”
Account Question:
- “Account”
- “Can't log in on my tv”
- “Not letting me in my Netflix account”
Product/ Service Question:
- “I have Netflix taken by auto pay and now the screen says do I want to join. No I just want to watch my movie. I am paying the higher amount so that I have no commercials and the last 10 times that I’ve tried to watch Netflix I’ve had to go throug”
- “Can't watch movies”
- “Netflix is not working”
Activation/ Cancellation Question:
- “Cancelled membership”
- “Trying to cancel”
- “I would like to cancel my prescription at the end of my session”
Request for Information Question:
- “I need to speak to someone”
- “Talk with a representative”
- “During April I had requested cancellation of membership and somehow it was reinstated and I was charged on May 7th”
Staff Question:
- “No service”
- “No service in my home ?”
- “Customerservice”
Return/ Replace Question:
- “Change in billing”
- “Change location for Netflix”
- “Change location of our service”
Cards Question:
- “Card change”
- “My card is not working”
- “Brought Netflix card , searched silver, entered code and was told code has already been used, but it wasn't”
Refund Question:
- “Refund money”
- “Refund”
- “Need a refund”
Website/ Application Question:
- “I would like to have Netflix installed at my residence.”
- “My phone app has stopped working and I dint know my password”
- “Want to install Netflix on another phone”
Shipping and Delivery Question:
- “Have not received refund after cancelation”
- “Need to delay payment till 23 of may”
- “Camel Netflix package”
Employment Question:
- “I lost myvjob and need to cancel my Netflix for now I've called from my phone and my relatives..^HIGH VOLUME CALL AGAIN LATER THEN HANGS UP^ REDICULAS ..THATS WHATVI THINK!”
- “NW-2-5 error code keeps popping up”
- “I’m trying to apply for a reviewer job”
Other Question:
- “Did rates go up ?”
- “We need a show”
- “Phone app”
Compare Netflix Customer Service To
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