Netflix Phone Numbers and Emails

Toll-Free Number:

  • (888) 638-3549

Customer Service:

  • (866) 579-7172
  • (866) 579-7115
  • (800) 585-8131
  • (844) 505-2993
    USA (Main)
  • +61 180 038 3368
  • +44 800 096 8879

Investors/ Franchasing:

  • (781) 575-3839
    For use by brokers only
  • (781) 575-2879

Netflix Email:

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How to Contact Netflix Customer Service?

Most Popular Number:

(888) 638-3549
Total calls: 55 116 Issues resolved: 3 262 Last call: Dec 7, 2023

How to Call Netflix Customer Service?

Getting a real-live person on the phone to address your issues is often the fastest way to get them resolved. It is straightforward to contact Netflix customer service through the Netflix app on your Android or iOS phone or tablet. Log in to your account if you’re not signed automatically. Tap the tree stripes icon in the top left corner. Next, the Call us button will connect you to the Netflix customer service rep.

Please note that you will need a landline or cellular phone service. Calling Netflix support through the app is free. But, data rates over the cellular connection may apply. It depends upon your provider.

How to Contact Netflix Customer Service by Chat?

Live chat is another method to contact Netflix customer service in a direct, quick manner. You may reach out to the Netflix support team by live chat using the Netflix app or through the browser. If you don’t have the app, you may download it from Google Play or App Store. Log on to your account, click the menu icon, choose Contact Netflix Help Center, and Start Live Chat.

If you need to get in touch with the Netflix support team member through the browser, you should go to the Netflix help page. Scroll to the bottom and click Start Live Chat. Enter a brief description of your issue and tap the reason for contacting Netflix support.

How to Contact Netflix Support via Social Media?

Unfortunately, the Netflix contacts page doesn’t provide any links to the company's social media accounts. This is because Netflix doesn’t use social media to provide customer support. You may follow Netflix on Facebook, Instagram, and Twitter to find out the latest news, comment on posts, and share your concerns.

Netflix customer support is available by chat and over the phone. There is no Netflix email address to send a support request to. However, you may check out the comprehensive Netflix guide before calling the customer service rep, since it contains answers to the most common questions.

Contact Information

Netflix Website:

Netflix Help Center:

Corporate Office Address:

Netflix, Inc.
100 Winchester Circle
Los Gatos, California 95032
United States

Other Info (opening hours):

Alternative Mailing Addresses:

Netflix International B.V.

Stadhouderskade 55

1072 AB Amsterdam, the Netherlands

Netflix Entretenimento Brasil, Ltda.

Alameda Xingu, 350 - 14º andar

Alphaville Industrial

Barueri, CEP 06455-911 - SP - Brazil

Netflix Entertainment Services India LLP

Level 7, 4th North Avenue, Maker Maxity

Bandra Kurla Complex, Bandra (East)

Mumbai - 400051

Maharashtra, India

Netflix K.K.

Shin-Aoyama Tokyu Building 10F

3-11-13 Minami-Aoyama


Tokyo 107-0062 Japan

Netflix Services Korea Ltd.

20F, Tower A, Centropolis Building

26, Ujeongguk-ro, Jongno-gu,

Seoul, 03161, Republic of Korea

More contact details

Netflix Customer Service Reviews

2.4 / 5
Tv picture too small ! Price of Netflix
stars-rating stars-rating stars-rating stars-rating stars-rating

Told her the problem . She had no clue why I cant watch a full screen even on zoom .

So I will be cancelling at the end of this month . Too expensive .

You took off all the freeloaders and punishing me asloyal customer with too high rates and poor quality. Im done

Read full review
LeAnn C Nxc
stars-rating stars-rating stars-rating stars-rating stars-rating

I was charged for this account I canceled.
The charges were for months, before I discovered it.
I was off in my checkbook and thought was my error!
It was not my error. The person that cancelled it, didnt remove the payment method and it kept coming out!!
I called, customer service and they said they cant do anything about only refund one of payment of 24.66.
Terrible customer service.
My phone number is 402430****
Leann Chadd

Read full review
Ask about account. I had to change the number on my credit card.
stars-rating stars-rating stars-rating stars-rating stars-rating

I just received great customer service. I have no problems dealing with a problem that I couldn't do alone.
The gentleman who helped me was very smart, kind patient and very knowledgeable.
He took care of all of my needs.

Read full review
Someone hacked my account again!
stars-rating stars-rating stars-rating stars-rating stars-rating

Terrible customer service the person that answered the phone cal was very rude when I asked him could I speak 2 is manager he knocked me off I was on the phone 2 him for
Nealy 2 hours & he couldn't solve the problem so he just cut me off we are looking now 2 cancel this product if it happens again

Read full review

How Good is Netflix's Customer Service?

Sinda Bam
Sinda Bam
Feels Satisfied | Dec 07, 2023

He was hepful

Read full quote
Fredonia Kfi
Fredonia Kfi
Feels Disappointed | Dec 07, 2023

Not could change the sevice to fit the level of the package the customer needs.

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Brandii Dhu
Brandii Dhu
Feels Disappointed | Dec 06, 2023

Very disappointed my Netflix still doesn’t work

Read full quote
Jayvyn Ftt
Jayvyn Ftt
Feels Neutral | Dec 06, 2023

Good but don’t watch much and prices keep raising. Mostly for grandkids. Figure they can pay for it.

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Odis Iuy
Odis Iuy
Feels Disappointed | Dec 06, 2023

I didn’t get to talk to anyone in customer service

Read full quote
Kaybree Ltz
Kaybree Ltz
Feels Satisfied | Dec 06, 2023

Awesome experience

Read full quote

Summary of Netflix Customer Service Calls

05:38 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Netflix?

Payments and Charges Question:

  • “Billing issues”
  • “Billing”
  • “Update payment”

Account Question:

  • “See if membership can be obtained without cell phone number or email address”
  • “Can't reset password”
  • “Sign in problem”

Activation/ Cancellation Question:

  • “Want to cancel account”
  • “Cancellation”
  • “Renew accountl”

Product/ Service Question:

  • “Netflix not working”
  • “Says we're not connected to the Internet, and the code is NW – 1–19”
  • “Notworking”

Request for Information Question:

  • “About my bill”
  • “Question about payment update”
  • “Speak to a representative”

Staff Question:

  • “Service Off”
  • “Suspension of service”
  • “I moved to a new address and want to transfer service”

Cards Question:

  • “Change cards for payments”
  • “Card issues”
  • “Change of card”

Refund Question:

  • “Refund money overpayment, downgrading”
  • “Refund money”
  • “Refund”

Return/ Replace Question:

  • “Need to change my card”
  • “Change address”
  • “I want change my credit card number”

Shipping and Delivery Question:

  • “Change packages”
  • “Not coming through”
  • “Have not received any DVD's for months now.”

Employment Question:

  • “NW-2-5”
  • “Got a code error NW-2-4”
  • “HELLO I NEED JOB OPPORTUNITY. Just looking for opportunities. I'm still studying I'm still a student straight away a student. I am in television and cinema production in the 3rd year of my degree and my parents are a”

Website/ Application Question:

  • “Application”
  • “Remote site not being allowed access”
  • “Some reason personating your website”

Other Question:

  • “Sobre mis pagos”
  • “Program and expiration”
  • “Need to speak to a customer on Netflix”

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