Contact Netflix Customer Service
Netflix Phone Numbers and Emails
Toll-Free Number:
-
(866) 579-7172USA
Customer Service:
-
(888) 838-4366Shop
-
(866) 579-7115USA
-
(800) 585-8131USA
Netflix Emails:
How to Contact Netflix Customer Service?
Most Popular Number:
| Total calls: 40 699 | Issues resolved: 1 938 | Last call: Jun 22, 2025 |
Netflix Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Netflix Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Netflix is 8665797172. 55% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Netflix may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Netflix Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Netflix is 8665797172. 55% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Netflix may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Netflix mainly because of account, activation/ cancellation, payments and charges.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Netflix is playstore@netflix.com. 33% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Netflix Website:
Netflix Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Netflix Services Canada ULC
1200 Waterfront Centre, 200 Burrard St.
Vancouver, BC V7X 1T2, Canada
Netflix Services UK Limited
30 Berners, London, W1T 3LR
United Kingdom
Netflix Australia Pty Ltd.
Level 19, 181 William St.
Melbourne, VIC 3000
Australia
Netflix Customer Service Reviews
Wonderful stress free. The person was a Pleasant representative .
Resolved my issue with ease . I did not have to wait long on line
Trying to find a good customer service number to cancel service and got routed to this number. It would be great if the number was easily accessible for everyone.
On the day that I called Netflix it was because I noticed that I had a continued charge for May 29, 2025.
Previously on April 29, 2025, I had closed my account with a different representative. It was my understanding that my account was closed completely.
The question I have is why and how Rhonda was able to reopen my account for May 29, 2025 after it had been closed, especially since the card name had my name on it.
My concern is that it seems really easy for someone to access an account and use the credit card.
I would like an explanation as to how she was able to do that. It seemed very easy for her to access my account.
And I would highly recommend that the security of an account be asked specifically to the person who owns the credit card and who is paying for the account, making sure that anyone cant just reopen an account without the permission of the person who owns the credit card.
As far as I know, it has now been completely closed and my credit card is not available for anyone else to access, and has been deleted from my account.
I did feel that the current representative understood my situation and thanked me for letting her know.
I am still interested in how a third party person was able to reopen my account at the time.
Thank you for your response.
Thank you again,
Tammy Cunningham
How Good is Netflix's Customer Service?
Summary of Netflix Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Netflix?
Payments and Charges Question:
- “Amount deducted 2 times”
- “Payment method”
- “Extra charge and netflix not working”
Account Question:
- “You have my account screwed up.”
- “I have account there asking me to sign up”
- “Can’t log in”
Product/ Service Question:
- “Disconnect”
- “Error”
- “Netflix won’t work”
Activation/ Cancellation Question:
- “I canceled my account last nite an your steeling money from me”
- “Cancel”
- “Canceled subscription”
Request for Information Question:
- “Update card for payment”
- “Need help with my TV to connect Netflix”
- “Question on my account”
Staff Question:
- “No service”
- “Not getting service that I am paying for”
- “Start service”
Return/ Replace Question:
- “Someone changed my information”
- “Need to change email on account”
- “Can't change my profile”
Cards Question:
- “Gift card”
- “T0 put card i”
- “I never added my new card to my Netflix but I got an email stating that my card was updated and I canceled the subscription long before that I would like to have a refund of my money please”
Refund Question:
- “Refund”
- “Refund my payment”
- “Refund not sent”
Website/ Application Question:
- “App is frozen”
- “Netflix app not opening on Vizio t”
- “Netflix app not opening on Vizio tb”
Shipping and Delivery Question:
- “Not coming on”
- “Cambios de tarjeta para el pago?”
- “I can’t get the Netflix app to work on my ipad”
Employment Question:
- “Want to get a job”
- “Erronw-2-5r code”
- “For actual employment”
Other Question:
- “For some reason the wrong email got put in instead of mine”
- “Added person wrong email”
- “Problema”
Compare Netflix Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
