Contact Netflix Customer Service
Netflix Phone Numbers and Emails
Toll-Free Number:
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(888) 638-3549
Customer Service:
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(888) 838-4366Shop
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(866) 579-7172USA
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(866) 579-7115USA
Netflix Emails:
How to Contact Netflix Customer Service?
Most Popular Number:
| Total calls: 201 367 | Issues resolved: 9 243 | Last call: Jan 22, 2025 |
Netflix Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Netflix Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Netflix is 8886383549. 76% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 8665797172.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Netflix may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Netflix Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Netflix is 8886383549. 76% of consumers used this number to address their issues and concerns. Meanwhile, 80% of users reported contacting a real person successfully by dialing the phone number 8665797172.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Netflix may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Netflix mainly because of account, product/ service, payments and charges.
32% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Netflix is privacy@netflix.com. 38% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Netflix Website:
Netflix Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Netflix Services Canada ULC
1200 Waterfront Centre, 200 Burrard St.
Vancouver, BC V7X 1T2, Canada
Netflix Services UK Limited
30 Berners, London, W1T 3LR
United Kingdom
Netflix Australia Pty Ltd.
Level 19, 181 William St.
Melbourne, VIC 3000
Australia
Netflix Customer Service Reviews
Called customer service and after a couple tries she was able to fix it! Great service! I think I should be able to fix myself next time.
The agent was understanding and showed Patience I was frustrated and the agent was helpful
Thank you for a good assistance
How Good is Netflix's Customer Service?
Summary of Netflix Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Netflix?
Payments and Charges Question:
- “Bill”
- “Billing question”
- “Payment”
Account Question:
- “Login identification”
- “Login assistance”
- “Can’t sign up Netflix”
Product/ Service Question:
- “Ain't working”
- “Cannot access to netflix”
- “Connect device to home acct”
Activation/ Cancellation Question:
- “Cancel netfix”
- “Cancel my subscription”
- “Need cancel my netflix”
Request for Information Question:
- “Can’t update the payment”
- “Concern”
- “Need to talk to a person”
Staff Question:
- “Service disruption”
- “Service ending”
- “Service change”
Return/ Replace Question:
- “Change language from Hebrew to English”
- “Change of billing”
- “Changed the price I was pay for Netflix”
Cards Question:
- “My debt card is attached to someone elSe account and I get keep getting charged I never authorize this”
- “I received a Netflix 3 mos card for Christmas! When I set it up with the wrong email address! I am not quite sure how to fix this! HELP!”
- “Compromised card”
Refund Question:
- “Refunded”
- “Refund”
- “The refund back of my money”
Website/ Application Question:
- “App acting up”
- “Download not working”
- “Downloaded show have all gone!”
Shipping and Delivery Question:
- “New location”
- “Necesito cambiar mi tarjeta de pago y no se como hacerlo”
- “Bloqueo de tarjeta gif card”
Employment Question:
- “I want to autopay off”
- “Job”
- “Becoming a customer”
Other Question:
- “Plan”
- “Trouble signing on”
- “無法聽到聲音”
Compare Netflix Customer Service To
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