Contact Netflix Customer Service
How to Reach a Person at Netflix
Toll-Free Number:
-
1-866-579-7172
Customer Service:
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1-866-839-3195Canada
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1-866-579-7115USA
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1-800-585-8131USA
Customer Service:
General Info:
Headquarters:
Legal:
Netflix Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Netflix Phone Number | 1 (866) 579-7172 |
| Average Hold Time | 00:01:52 |
| Average Calls duration | 4 minutes |
| Most Popular Netflix Email Address | playstore@netflix.com |
| Netflix Live Agent Availability | 19% of callers successfully reach a real person |
| Issue Resolution Rate | Low (20% reported full resolution) |
| Netflix Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Account, activation/ cancellation, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Netflix | First and last name, email or phone number |
Contact Information
Netflix Website:
Netflix Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Netflix Services Canada ULC
1200 Waterfront Centre, 200 Burrard St.
Vancouver, BC V7X 1T2, Canada
Netflix Services UK Limited
30 Berners, London, W1T 3LR
United Kingdom
Netflix Australia Pty Ltd.
Level 19, 181 William St.
Melbourne, VIC 3000
Australia
Summary of Netflix Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Netflix?
Payments and Charges Question:
- “You bill me every month but got nothing”
- “Being charge 2 x a month”
- “I paid my Netflix account and its not on. *** took my money off my card.”
Account Question:
- “Can’t sign in”
- “Not able to log in.”
- “Unusual Person on my Netflix account”
Product/ Service Question:
- “Can’t access gmail or phone and need to change”
- “Problem with extra person”
- “Not able to connect. It says I’m not a member”
Activation/ Cancellation Question:
- “Cancel my plan”
- “Would like cancel”
- “To cancel my Netflix and get the payment back”
Request for Information Question:
- “How to get it to my TV's”
- “Continue needing to update Netflix”
- “Why did my household change”
Return/ Replace Question:
- “Change credit card”
- “Changed info on bank”
- “Change address ofnservice”
Staff Question:
- “My service is not working”
- “I'm trying to see is my service for Netflix is my phone number is ***.”
- “Customer service”
Cards Question:
- “Mera atm card kisi na lagya ha nexflix pa mai wo remove karnwna chta hu”
- “Take my card off file”
- “You took money off my card. I have no account with it. Please refund it.”
Refund Question:
- “Refund”
- “Didn’t give permission to take my money out want a refund”
- “Refundable payment”
Website/ Application Question:
- “Cannot download movies with too many devices error message”
- “No puedo instalation a netfix”
- “Downloads”
Shipping and Delivery Question:
- “I ORDER THE PACKAGE 24.99 TRY TO SEE *** MOVIE 2026”
- “Candelar la tarjeta de credito”
- “My Netflix is not coming on”
Employment Question:
- “Auto pay off”
- “Nu pot viziona cod nw-2-5”
- “Autopay off”
Other Question:
- “I I was signed up annoyingly to an upgrade for family on Netflix. I did not want that. Please call me.”
- “Cannot stream”
- “Autopay close Krna hai”
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