I do not stream. I am not a tech-savy girl and I liked to get the disk and throw it in my DVD player.
I was fairly pleased with my Netflix service- not thrilled but it worked ok for me. It did seem like I could only find good movies by typing in the movie title--- I thought it was just me but now realize that is a major complaint. Anyway 1 year ago I left for a military deployment. I came home and restarted my netflix about 3 months ago.
Since I have been resumed my service I get one bad disk after another. Literally cracked once to huge scratches and Knicks in the disk. I have called and complained multiple times and they said they would put a flag on my file to "hand check" CDs before they are sent since literally I got 2 CDs of the same title which were so bad they would not play. They said - we will send you extra disks to compensate--- never happened.
Now- yet another damage DVD. I wrote all this last disk- they have to be sending out bad disks that customers Flag as bad. I think the company must be on "steal money" mode before folding.
I cannot explain why else they would continue to be sending me crappy product with horrible customer service and lie after lie. Netflix cancelled!!!