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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I signed up with Netflix in June of 2016 for the streaming program $11.99 advertised. They charged me $26.98 for 17 months because they told me I selected a DVD program and the DVDs were never sent.

I asked if I could be refunded the charges or if I could pay the cost of the actual DVDs if they were lost. I was told that Netflix accounts are intended to be self managed and it was my responsibility to call them if they were charging me for nothing. I understand I should've kept an eye on my account, but to steal is to "take without permission or legal right and without intending to return it".

Enjoy my $254.83 criminals. I hope it made a positive impact on you.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $255.

Preferred solution: Full refund.

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