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Advertised vs Delivered
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I have been with NF for many years; however, in the last couple of years, the deterioration of service is unbelievable! Takes forever to get new titles, always a long wait, and talking to customer service gets you only Phone Company Politeness.i,e, no answers but apologies and silly excuses that all is working as it should.

The difference in service is horrendous and they shoul just admit they are buying way fewer copies of each title and are trying hard to stop renting DVDs and Blu-rays. I would stream from them but they have so few current titles it is not worth it. I would love to get just once, a STRAIGHT ANSWER, not an apology.

Getting ready to stop service, which may be what they want. VERY FRUSTRATING from a former great company!!!

Product or Service Mentioned: Netflix Movie Dvd Rental.

Reason of review: Poor customer service.

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Agreed. Netflix is apparently reducing the number of DVDs and promoting their streaming service instead.

Also a problem is their reliance on the USPS for delivery, which is unreliable---receipt of a DVD from Netflix can take anywhere from one to four days. Bottom line is to either put up with it or start streaming most every show you want directly via your internet connection and/or download the shows you want to your computer and then to a flash drive and watch them on your telly.

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