Movies are sent late and when they do not arrive on time, they have done away with being courteous and sending you replacements right away. Instead, they are now making you wait the full 3 days before you can make a report that your movies have not arrived.
That is one whole week before you can get any movies even if you have been a very long-time customer and have been regularly getting movies in your mailbox 2 times a week.
Instead of being even more courteous, they are playing hardball and getting worse in their service and approach to customers. No wonder their stocks are continuing to plummet and they are losing business!