Netflix no longer allows me to login! I know the ID and Password are correct but it still tells me:

The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.

What makes it even more frustrating is that it will work on some of my devices but not others.

For example I can login in to netflix on my nintendo 3ds and ipad but I can no longer login on my laptop or iphone.

keeps telling me my password is wrong!

HELP! I know the password is right!

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I have had the problem of Netflix not accepting the password on iPhone Xs. After many, many attempts typed password instead of pasting and then it allowed me to log on.


So I went on netflix but it had signed me out so I tried to sign back in but it said my password was wrong when I know it was right and after two attempts of signing it I decided to try and recover and change my password but I forgot that I don't have any access to the email account so I tried to change my password via a different email but I got no email and now Netflix is saying my password doesn't match the account email when I never even changed it. I've never had this problem


I could login on Firefox on my PC but not my phone. I uninstalled the app and reinstalled it and now i can login


I can’t log in to Netflix on my iPad but I can log in on my phone and I know my username and password are correct


Exactly the same problem I am facing!!! frustrated


Same issues. logged in on phone and tablet. Unable to log in on web browser.


I am having same problem!

to Anonymous #1570758

i am having same problem


Same issue here - I can login on my phone but am logged on with my Roomie and Forestick


Heres the fix. IF you have your account connected to FB- use that to login.

Click on Account then got to HELP and call it in- most likely your account was hacked like mine was.

You verify your original email address and the last 8 of your billing card then you will be asked to provide a new email address to reset the password to the account (or use the same one- at your peril). Issue was resolved in less than an 5 minutes for me


I am having the same trouble, I am so glad, no offence that, I found after copious amounts of research, I found a comment that matched mine. I can login into my bedroom Netflix, but the living area, where it is needed the most is asking for a password and email address that is correct and I know it is and every time, I enter it, it comes up saying incorrect password or email!!

It is very frustrating, what do I do? Please anybody?

to Anonymous #1567243

Me too as of yesterday!


I had same problem on my Amazon Fire. I needed to update my Netflix app.

Of course there was no message saying this, I stumbled upon that info looking into something else. I pulled down from the top of front page screen and it said I had apps that needed to be updated.

When I clicked that; Netflix was one of the apps listed. I updated, now it is working like a charm.


I am having the same problem. I was just watching Netflix yesterday and now it won't let me login, it says that the password is incorrect when in fact i know it's not. I guess i'm just going to start watching Hulu, which in fact did let me log in.


i m facing same problem


Same problem here, it’s working for my family back in the U.K. but anything I try to log into in Canada doesn’t work! Even though my brother logged out and back into Netflix using the exact same email and password, also it was working just yesterday as well.


Netflix sucks! Overrated trash I can't even log in on my laptop using my correct password it constantly gives incorrect password!


I have the same problem1


Im trying to login on a new amazon fire tablet From the app and the web page. The Netflix login page says: "Incorrect password.

Please try again or you can reset your password." I am using my correct Sign in password.

My other devices with Netflix are working fine as they are already logged in from prior setup. Help me please.


I just installed it on Xbox, and it won't even let me sign in

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