Netflix - I can't login!

375 of 857 Netflix reviews

Netflix no longer allows me to login! I know the ID and Password are correct but it still tells me:

The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.

What makes it even more frustrating is that it will work on some of my devices but not others.

For example I can login in to netflix on my nintendo 3ds and ipad but I can no longer login on my laptop or iphone.

keeps telling me my password is wrong!

HELP! I know the password is right!

This review is a subjective opinion of a user.
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review #448560
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Helpful? 37 Yes 37 36 No 36
Had the same issue 244 Yes 244
375 of 857 Netflix reviews

Jan 11 #1269416 Manchester, Manchester, United Kingdom

None of this is working for me, I'm using a smart TV and it has the app on it, does anyone know how to make it work through there? Tried the up up down down left right left right up up up up and the sign out, doesn't work, it just keeps saying the login information isn't right

0 0 Reply

Jan 19, 2016 #1097093

i am haveing the same fob you off...i think i take tv back...and get another brand...just wont work for m....beeen 4 days *** round with it,,,,,

0 2 Reply

Jan 13, 2016 #1093656

try this guys
This solved it for me.

36 18 Reply

Jan 17, 2016 #1096050

Solved it for me thanks

3 2 Reply

Jan 28, 2016 #1102658

worked for me as well

2 4 Reply

Mar 04, 2016 #1122139


1 3 Reply

Feb 03 #1281056

This just drastically improved the course of my evening

0 0 Reply

Jan 09, 2016 #1091656

up up down down left right left right up up up up? what they *** sony... does Nintendo have the copyrights to "B.. A.. B.. A.. Select.. Start?" HAHA!

0 0 Reply

Dec 16, 2015 #1079674

After weeks of resetting password & getting extremely annoyed it worked for me, thanks

0 2 Reply

Dec 07, 2015 #1075429

Same problem. Works on pc, androids, but not Sony Blu ray

1 0 Reply

Dec 04, 2015 #1073907

Hi! I'm having the same problem. Which screen are you on when you enter the code?

2 0 Reply

Dec 02, 2015 #1072938

I just had this problem, called customer service and they gave me a code! So when you're on the Netflix menu hit the arrows on your remote up, up, down, down, left, right, left, right, up, up, up, up and a menu will pop up where you can sign out, then log back in and it works!

72 7 Reply

Dec 03, 2015 #1073176 Oldham, Oldham, United Kingdom

Thanks so much doing this worked, I'd previously called Netflix and they couldn't get it to work

0 2 Reply

Dec 03, 2015 #1073585

Thank you, SO much! We had the same issue and this worked! :)

0 1 Reply
The Peb

Dec 04, 2015 #1073832 Tampa, Florida, United States

I had this same problem for the last few days, went on the internet to find an answer and I found one...this really worked. thank you so much for posting this solution

0 0 Reply

Dec 04, 2015 #1073921

I can't believe that worked. Thank you for saving me the headache of dealing with customer service.

0 1 Reply

Dec 05, 2015 #1074409

worked great thanks

0 0 Reply

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