Want to get netflix

answer your phone calls & don't put people on hold your company is not answering its saying line is busy but your company needs customers so why don't you answer the phone when some one like me wants to get netflix installed at my home address
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ID
#1837449 Review #1837449 is a subjective opinion of poster.
Service
Netflix Customer Care
Pros
  • To watch netflix
Cons
  • Horrible customer service
Preferred solution
i need to join & to apply for istalling of netflix

Netflix - My account was hacked, I was billed but have no service.

1.0
Details
Don’t expect help from Netflix Customer Service. I keep receiving a message that no help is available via phone or chat and that you cannot respond to individual requests when I send emails. This is discouraging and troublesome that I am paying for service that I no longer have. Call me 4197733933.
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ID
#1832511 Review #1832511 is a subjective opinion of poster.
Location
Delphos, Ohio
Service
Netflix Customer Care
Preferred solution
Full refund

Netflix - Total lack of support or information

1.2
Details
Don't bother with netflix. The service offering is boring and monotonous. the support service? nonexistent Netflix account hacked, registered email address changed by some *** from New Jersey, by IP address ( Netflix notified me of this via email) Netflix support is unreachable either in my country or from any other country contact number Or chat. I have no way of knowing if my cc information has been compromised, I am assuming it has, consequently card has been stopped. When checking online, Netflix claim there is no service impact. Like *** there's no impact.
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1 comment
Anonymous
#1841479

Same thing happened to me and I cant get ahold of anyone to correct the issue....this is hideous...I'm going to stop payment on them...f@@k Netflix

ID
#1832249 Review #1832249 is a subjective opinion of poster.
Service
Netflix Customer Care
Preferred solution
fix the *** problem. 2 factor auth or some other way of preventing arbitrary change of email and stopping brute force passwd cracking.

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Verified Reviewer

Netflix - Amount issue

1.0
Details
More people to help customers Nobody answer . And try to find out why they charge twice in my bank account . Even if they dont have my information
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ID
#1829463 Review #1829463 is a subjective opinion of poster.
Location
Winter Garden, Florida
Service
Netflix Customer Care
Loss
$18
Preferred solution
Full refund

Netflix - Hacked

1.6
Details
I couldn't even connect to the customer service or chat
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ID
#1829394 Review #1829394 is a subjective opinion of poster.
Location
Quezon City, Manila
Service
Netflix Customer Care

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Verified Reviewer

Netflix - CUSTOMER SERVICE

1.4
Details
CUSTOMER SERCVICE SUCKS! I HAVE BEEN ON THE PHONE FOR 2 HOURS AND 17 MINUTES SO FAR AND HAS NOT BEEN ABLE TO TALK TO ANYONE. MY ACCOUNT HAS BEEN HACKED AND NO ONE CAN HELP ME!
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1 comment
Anonymous
#1840568

I was on hold for 4 hours and it just hung up. Tried calling back and it just hangs up. This is ridiculous.

ID
#1829123 Review #1829123 is a subjective opinion of poster.
Service
Netflix Customer Care
Cons
  • You cant talk to anyone
Preferred solution
FIX MY ACCOUNT

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Verified Reviewer

Netflix - Billing issue

I have called customer service and told them to deactivate the account with my card number on it but my card is still getting charged even tho I'm not using my card
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ID
#1828942 Review #1828942 is a subjective opinion of poster.
Location
Orange City, Iowa
Service
Netflix Customer Care
Loss
$2780
Preferred solution
Cancel the account

Netflix - Cannot sign up, bad customer service

1.0
Details
Cannot sign up using 2 cards and they keep saying my cards are not eligible. But they cannot say the reasons why. It's like they're forcing to sign up using the gift cards. Customer service are rude, u professionals, and doesnt know anything at all.
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ID
#1823474 Review #1823474 is a subjective opinion of poster.
Service
Netflix Customer Care
Preferred solution
Let the company propose a solution

Netflix - Never call to outsource call center they know what they’re doing and argued with you over 40 minutes

1.6
Details
Email I received for $8.99 premium but your customer service representative refused to acknowledge and rude/unprofessional they both said they don't think so. I even asked if I can sign up for yearly CSR Christine said we don't do that. She thinks Im lying and supervisor email to the email address that Ill tell you not to the Netflix. I said so you dont acknowledge told you. She said prolly not from them. I read the content of the email from Netflix and she said the email from Netflix but we dont offer that. Over 40 minutes of unprofessional no one help at all
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ID
#1808687 Review #1808687 is a subjective opinion of poster.
Service
Netflix Customer Care
Preferred solution
Price reduction

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Netflix - Incorrect charge

3.3
Details
Customer service agent was able to recognize that I was overcharged and also and also found out that I had two accounts when I shouldve had one so she found it she cleared it and now everything is fine she gave me back the appropriate refunds that shouldve been and corrected my One account.
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ID
#1799999 Review #1799999 is a subjective opinion of poster.
Service
Netflix Customer Care
Preferred solution
Price reduction