I'm sure a lot of people have had poor experiences with Netflix. I won't bother going into all the details.
Simply put, a personal disc was sent back (by a roommate) and never returned. They admit they have no way to keep track of personal disc being returned and therefore cannot prove it was returned. Besides pointing fingers in the situation I just want to express how poorly their customer service works and let everyone know that they do not provide compensation and their "terms of service" contract outlines this.
Instead of bothering (like I did) with their customer service just file a complaint to the Better Business Bureau. I actually was able to get somewhere!