Not resolved

I have contacted Netflix multiple times over this issue.It was me and my credit card company who brought this issue to light with Netflix.

I started to see duplicate Netflix charges on my credit card statement. These were strange. Missing the Netflix logo and for a different dollar amount. I called Netflix and they credited back that monthly duplicate charge.

They did not know anything about this so they said. I started to see those charges again. This time, I called my credit card company. Those charges were coming from duplicate Netflix accounts opened in Chile with my credit card information.

I have contacted Netflix a half a dozen times over this issue. They have never been able to do anything about it. I even told them that they should have a policy that does not allow someone to open a second account with the same credit card if me the credit card owner is not notified, but nothing. I even told them that I am not in Chile, but live in the US.

I have never been to Chile, please stop charging me for these accounts. Still, the charges kept happening. It is very disappointing to see how Netflix handled this. I have 3 charges out of Chile just this year alone.

My credit card company just had to refund me these again. I also had to get 2 times a new credit card because of this issue with Netflix.

Changing all my accounts over takes hours of time.It has been a very disappointing experience with Netflix and this billing issue.

Review #1048600 is a subjective opinion of a user.

Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Not specified

Had an Experience with Netflix?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Netflix pauses videos 4-5 mins in Netflix "I detest the "Continue Playing" icon that pops up when watching Netflix! I stretch out and watch them on my couch and every other episode I have to get up..." Read more Horseshoe Hotels And Casinos - POOR CUSTOMER SERVICE AT HORSESHOE HOTEL BOSSIER CITY Horseshoe Hotels And Casinos "I booked a 2 night stay, April 19-21 2017, at the Horseshoe Bossier City on April 17 2017. I used the TOTAL REWARDS website and selected a King non-smoking room...." Read more Playster / Playster Affiliates Dept / Publishing Manager Colin Stratchan ignoring cease and desist letter, false and misleading advertising,183+ DMCA complaints Playster "Playster is a new company formed in 2015 that prides itself on values and working with independent authors. However, they have a serious problem that they appear not willing to..." Read more Netflix - Review in Entertainment category Netflix "Dear Racist Netflix, I have been a long time customer of yours, but i recently cancelled my Netflix account upon discovering an absolutely appalling attempt to stir the racial-divide-pot with..." Read more Dubli - You can complian while i make money $$$ Dubli "for all the people who are complaining. Here is proof. I bought VIP and within the last 2 months have been able to get my 99$ back as well as..." Read more InterNations - Free membership of Internation rejected within 60 seconds of sending request - no basis InterNations "I am working as a director business operations in a multimillion dolar firm in India . I was invited by a friend who is an Internation member to join one..." Read more Igg - Taggers Igg "have been tagged numerous times have sent over 400 emails to igg and 300 screenshots as proof they have done nothing its been going on for over 12 weeks now..." Read more Wish - Dress Wish "i order the wrong dress, colour and size, i want blue colour and the size is xxlarge, and i want all others sizes to be xxlarge. Order no 5918e961558f48f7097f85df ...." Read more