I was reviewing my charge history for the past year as I was doing my taxes. I found that I had been charged twice a month for Netflix.
I went online to chat and have it refunded. I spent 40 minutes and finally spoke with a supposed manager. I was told I needed to call netflix and give them a reference number, then they would do a 3-way call with my credit card company and authorize some kind of a reverse transaction. I called the netflix number and gave the guy the reference number as I was told.
The rep who answered said that was crazy because they only refund for the previous month. I cancelled Netflix when they split the dvds and instant for double cost. Never should have re-signed for the instant streaming.
Use Amazon prime. They have way better movies available anyway.
Product or Service Mentioned: Netflix Streaming Service.
Monetary Loss: $96.