Boston, Massachusetts
5.9K views 48 comments

I was reviewing my charge history for the past year as I was doing my taxes.I found that I had been charged twice a month for Netflix.

I went online to chat and have it refunded. I spent 40 minutes and finally spoke with a supposed manager. I was told I needed to call netflix and give them a reference number, then they would do a 3-way call with my credit card company and authorize some kind of a reverse transaction. I called the netflix number and gave the guy the reference number as I was told.

The rep who answered said that was crazy because they only refund for the previous month. I cancelled Netflix when they split the dvds and instant for double cost. Never should have re-signed for the instant streaming.

Use Amazon prime.They have way better movies available anyway.

Review about: Double Charges.

Review #398328 is a subjective opinion of a user.

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Reason of Review / Monetary Loss Not specified / $96
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Anonymous
#1127800
Seems like this is a NETFLIX business practice. Instead of unique customer account numbers of which an e-mail is a form of contact or perhaps a login, the e-mail is the account.
Hello NETFLIX, it is SLIMY and a DECEPTIVE business practice designed to intentionally deceived consumers for the sole purpose of generating fees.
My credit card provider switched – resulting in new credit card being issued. When NETFLIX contacted me about the failure to process, I updated my e-mail address to my new and current e-mail address.
Surprise, I’m now seeing that NETFLIX created another account. So they updated the CC information in the “original” account (hence the reason it continued to charge on the 5th of the month) and created a new account as a result of updating the e-mail address associated with my “original account” (which charges at the end of the month). What the heck.
They are able to refund me one month and close one of the accounts.
If I were NETFLIX, why change? It has to be worth millions. They claim to have 60 million customers. What %age are actually zombies? They can change your fees by requiring that you close your account as your e-mail changes. Remember, changing your e-mail is surprise a new account. If I were a litigator, I would see what if any angle I could approach from a class action law suit for deceptive business practices. NETFLIX knows exactly what it is doing. In fact, their system can link accounts with the same contact and
... Show more
Anonymous
#1094597
Netflix didn't double bill you, you simply setup two accounts and waited years to call in about.
It its not netflix's job to manage your account they just react when you call
Its true that there is a limit on credits we also cannot issue credits if there are more than 2 hours of viewing history.
Its largely misunderstood that netflix somehow is responsible because people make multiple accounts with the same payment method then later get up like we put them in this position?
At the end of the day netflix isn't the agressor its you, your best options would be to fight the charges with the bank or call it a loss.
Source : Former Supervisor at Netflix
Anonymous
#1019688
I switched credit cards and informed Netflix.
They continued to charge me on both cards I tried to get a refund. (I have 1 TV, but they had 2 email addresses and used this to deny a refund for any more than 3 months, as if that justified 2 accounts!)
BE VERY CAREFUL THEY WILL KEEP CHARGING YOU ON BOTH CARDS even if you switch cards.
Slimey!
Anonymous
#960269
Same thing happened to me. Called last May to change e-mail on my account....single account. So I assumed I only had one account now with a new e-mail address... well no they didn't close the first one. I just ended up with two. How was I supposed to know or be responsible for the fact they they never closed access to the first e-mail as a separate account. That was not what my request was for. So they had been billing me at both my original amt. of 7.99 a month and then 8.99 a month for almost a year for two accounts but as far as I know, and what my request was to them, I only intended and wanted to have one account. They told me over the phone that they would only give me one month refund. What a scam. Cancelled my account. Really pathetic considering I was a paying customer since 2011.
Eric
#907793
Consumer is an ***. Had multiple devices across two different accounts and didn't know the other account was still active. Here's a tip, check your bank account statements every month, ***.
Anonymous
#875901
I guess this is rather old now, so maybe commenting is irrelevant, but this is a terrible complaint. The reason for the double charging is clear on the first screen of the transcript. The person had 2 accounts that were active on different devices for a full year. Right there the plaintiff is in the wrong! Is that not obvious?? The mere fact that Netflix customer service still tried to get their refund is a courtesy.
All throughout the rest of the transcript the reps are telling him/her exactly what needs to be done, why it has to be done that way, and even provides alternative methods to get it done (that is, to get the refund that isn't warranted). Yet the customer doesn't listen to any of it, throws their arms up (figuratively) in frustration and self-indignation, and pouts off to the Internet.
trumpetman
Denver, Colorado, United States #875883
I have also been charged twice a month for over a year! I cannot get them to stop this!
Mitch
Sneads, Florida, United States #872042
If you would like to sue these SOBs and get your money back email me at lmitchell2053@gmail.com
Mitch
Sneads, Florida, United States #872040
Yes I had the same problem and was double billed by Netflix. When I called a Manager ??????????????? said they could only refund one month. The problem was that I had old Netflix account on a now non existant email. that Netflix restarted when I called in and gave them a credit card number to restart my account. now I had two Netflix accounts and was paying two X $8.66 = 17.32 for one service. Netflix admits that's what happened but says they won't refund the extra money I paid them.
netflix thief
#865592
I just check my bank statement and found out I was double charged. That doesn't sit well with me. I guess I will have to cancel and go with an alternative.

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