They used to be fair and now you can't ever watch a movie without poor quality and start and stop action no matter what speed your connection is. Mine is 12Mps DSL and it's awful almost all the time.
Call to get help and it's everyone else's problems and yes....I unplug the Sony disk player ever two days to clear things like NETFLIX says and not one bit better.
The real problem is they collect all that money and can't support that number of viewers is the real issue, so they like most companies steal our money and rob us everyday. I'm tired of this, and by the way I also have Amazon that works ten times better on the same connection.