Product: Netflix Movie Dvd Rental Clear all filters (6 of 6 reviews match)
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1.0
Details
I'm an old-timer, get 2 DVD's per month. Generally good experience. At least twice I have received bad DVD's making it impossible to watch the movie easily and completely. There is no way that I can find to let Netflix know 1) the DVD is bad and 2) they owe me another...
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Review
#1468121 Review #1468121 is a subjective opinion of poster.
Service
Netflix Movie Dvd Rental
Pros
  • Variety of movies
Cons
  • Poor customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

No Longer Receiving Netflix New Release DVD's By Mail!

Beginning in early November 2019, I stopped receiving "new releases" by mail when returning three discs by Monday of the following week. I theorize that Netflix has drastically reduced their number of new release discs available and is channeling $ away from DVD's by mail to their streaming service. Also the "short wait" for discs is now more than 6 weeks. "Short wait" has now become "Long wait" and the latter has become "Forever w Angry ait". I do have Netflix streaming so I, along with other discs-by-mail subscribers, am now considering canceling my DVD's by mail subscription. -Greg Ripke Los Angeles, Ca. 90045 Angry Angry Angry Wtf Wtf Wtf
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Review
#1448275 Review #1448275 is a subjective opinion of poster.
Service
Netflix Movie Dvd Rental
Pros
  • Lots of variety
  • Good selection of programs
Cons
  • Availability of new releases
Reason of review
Non-receipt of "new releases"
Loss
$16
Preferred solution
Let the company propose a solution
2.2
Details
I have been with NF for many years; however, in the last couple of years, the deterioration of service is unbelievable!Takes forever to get new titles, always a long wait, and talking to customer service gets you only Phone Company Politeness.i,e, no answers but...
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1 comment
Machele
#1416085

Agreed. Netflix is apparently reducing the number of DVDs and promoting their streaming service instead.

Also a problem is their reliance on the USPS for delivery, which is unreliable---receipt of a DVD from Netflix can take anywhere from one to four days. Bottom line is to either put up with it or start streaming most every show you want directly via your internet connection and/or download the shows you want to your computer and then to a flash drive and watch them on your telly.

Review
#1165626 Review #1165626 is a subjective opinion of poster.
Service
Netflix Movie Dvd Rental
Reason of review
Poor customer service

Netflix - Idiotic way of sending out discs

1.8
Details
Netflix uses the Post Office to scan their discs so presumably the discs will go out faster. Today 2/22 my 6 discs did not update so I guess the Post Office was too busy to do "their job". When I called Netflix to find out whats up I was given an e-mail address pr@netflix.com. I sent a detailed message and when done submitted it. It went somewhere but I then got a message that Netflix does not resolve anything from these submissions. Why then have a customer fill it out? Since I am a long standing customer renting 6 discs I suggested that they have the clerk I speak to send out the next number of discs that I sent but the Post Office did not scan. This seemed impossible for them to understand. The concept is quite simple but not to them. It seems that it is impossible to reach anyone above the clerks so that something might be done.
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Review
#1012265 Review #1012265 is a subjective opinion of poster.
Service
Netflix Movie Dvd Rental
Cons
  • Long waits
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Unsolvable

Netflix Movie Dvd Rental Review

2.7
Details
I have been a Netflix customer for many years and I now have over 90 DVDs in my "Saved" ***. A call to customer service did nothing. All they wanted to talk about was how expensive it would to purchase the DVDs. That does not concern me. They offered the DVDs on their site and should live up to their commitment. DvdCafe will catch and pass them one day I'm sure because of this.
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Review
#887388 Review #887388 is a subjective opinion of poster.
Service
Netflix Movie Dvd Rental
Reason of review
Poor customer service
We ordered Fargo season 2 disc 1.It was defective (would not play) so it was reported and sent back. The replacement disc was defective in the same way. When reported the representative stated we probably were sent the same disc as the computer sometimes cant tell if...
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2 comments
Anonymous
#1207364

Same thing happened to me with the same disc.

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Review
#835518 Review #835518 is a subjective opinion of poster.
Service
Netflix Movie Dvd Rental
Reason of review
Damaged or defective

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