I have been a customer of Netflix for close to 7 years and have never had any reason to call customer service before. I even kept the most expensive plan when they DOUBLED prices. I haven't even truly been upset about it taking months to see new releases. A few days ago, I got a notice about my credit card not authorizing, could I please update it. I did. Repeatedly. Even using other credit cards and calling the bank which said they had denied no charges from anyone.
I finally called customer service and did I ever get a RUDE AWAKENING! I was treated like they'd just found out I was STEALING from THEM!! The agent was condescending and when the manager finally came to the phone, he never allowed me to say a single word but told me that "YOUR BANK MUST HAVE A PROBLEM WITH YOU" and he would be happy to cancel my account. When I asked for other options for customer service I was told there were none and he HUNG UP.
I've paid for Netflix for years without interruption and without complaint but cannot see how I can continue to pay them and keep my dignity as a responsible consumer.
Review about: Netflix Account.