With increasing frequency, Netflix DVDs must be washed prior to use in order to remove the greasy smudges left by careless consumers. Couldn't Netflix do this?
Now, we're seeing DVDs that are too scratched to play. Or they play part (or nearly all) the way through before beginning to show large, solid pixels, then freezing and refusing to go on.
We have sent the same scratched disk back twice, having yet to see the end of the movie.
Finally, Netflix seems to have no way to register a complaint such as this except by telephone. Who wants to wade through multiple layers of phone menus and wait for 5-10 minutes to do what could be done in 30 seconds online?
Review about: Netflix Dvd Rental.