I tried Netflix last year and I thought it seemed good so I recommended it to my fiance. I had been asking him for months to try it to see if he might like to get a subscription because he loves watching movies.
He finally agreed to try the one month free subscription but when he tried to sign up he was informed on the last screen that he already had a free subscription so he existed the screen and didn't bother to proceed. A few days later he received an email that said,"Dear Stephen, Thanks for starting to sign up for Netflix! Finish signing up for your FREE trial today and watch TV shows & movies anytime, anywhere."He decided to give it another try and once he clicked the button the confirmation page appeared to be for a paid subscription so he contacted customer service right away. "Heather" was NO help at all.
She kept stating that Netflix would love to have him as a customer even though he told her that he just wants to cancel because it's not the free offer that was advertised to him. She walked him through the process to cancel and he noticed that he is being billed for one month which she said she can't remove. He would have to try again tomorrow with customer service but after that frustrating experience he said he won't be back. It would probably be the same thing with customer service trying for 20 minutes to have him as a customer then say, sorry I can't remove the charge.A copy of the chat transcript was emailed to him and I read it and noticed that she said the reason it's not free is because the credit card number had already been used for a free trial.
He is an authorized user on my card and I asked him to use that card. He has a card with his name on it for that account. SHE MENTIONED MY NAME and said that "we share a Netflix account". He has a different home address than I do and a different email address so the accounts should not have been linked.
I am furious that she mentioned my name and linked the accounts. What if he was a scammer using a stolen credit card? Netflix should not be able to link accounts like this. I feel like this is a security and privacy breach.
For now there's a pending charge of $7.99 on my credit card for a Netflix account that he won't even look at because this has been a stressful experience. Hopefully my credit card company will remove the charge. I hoped that Netflix would be a positive experience for him since he loves to watch movies.
They could have made a lot of money from him and from his recommendations to friends but they lost us both as customers and I think everyone should be avoid Netflix.
Product or Service Mentioned: Netflix Free Trial.
Monetary Loss: $8.