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Alexia W Lth
Verified Reviewer

Hi I'm having trouble changing the language on my account

Top question

Hi I'm having trouble changing the language on my account. I've searched through the settings, but I couldn't find the option.

Could you please explain how to change the language on Netflix? Thanks in advance!

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Garry Leigh

Telecommunications Expert


To change the language on Netflix, follow these simple steps:
1. Log in to your Netflix account.
2. Click on your profile icon in the top right corner.
3. Select "Account" from the dropdown menu.
4. Under the "Profile & Parental Controls" section, click on the profile you want to change the language for.
5. Scroll down to the "Language" section and click on the desired language from the dropdown menu.
6. Finally, click on "Save" to apply the changes.
That's it! You've successfully changed the language on Netflix. Enjoy your favorite shows and movies in your preferred language.

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Sharon R Axw

How can I have my refund because I don't have Netflix account

I don't have Netflix account but they are taking my money every month . How can I stop this n get my refund

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Guest

You can expect a mass exodus from Netflix when the stop password sharing. I mean it’s 19.00 a month now if you pay for premium then leave it alone

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Herman N Rgj
Verified Reviewer

How do i register on Netflix USA am residing in South Africa already a member please advise

I want to switch my account to Netflix USA

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Garry Leigh

Telecommunications Expert

According to Netflix Help Center, Netflix is available in over 190 countries around the world. Each country has its own catalog of original and licensed TV shows and movies.
The country on your account can’t be changed unless you move to a new one. If you have moved recently, you should see "Traveling or moving with Netflix" for details at help.netflix.com/en/node/24853.
Using a VPN to access Netflix will hide your region and only allow you to see TV shows and movies available to all regions globally.

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Adeola B

How can I get refund

I registered on netflix this morning and I thought I should have 2weeks trial period put I didn't instead my money was deducted immediately.... Pls I need an explanation.

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Garry Leigh

Telecommunications Expert

According to Netflix Help, there are a couple of reasons you could see a charge after starting a free trial:
  • Eligibility: You may not be eligible for a free trial;
  • Authorization hold: If you see a pending charge on your statement after starting a free trial, it's likely an authorization hold to make sure your payment method is valid.

Authorizations are not charges, but may temporarily affect your available balance until your bank releases the funds. You will not be charged if you cancel before your trial period ends.

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Thomas B Hqc
Verified Reviewer

When are Netflix going to man up and remove the Sussexes from their payroll.

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Garry Leigh

Telecommunications Expert

If you need any assistance, you may try to reach out to Netflix Customer Care and ask for assistance with your issue. You may contact them via their live chat option or by calling for free through the Netflix app on Android and iOS.

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Manjeet S Jah

How to download?

I am suffering with a problem when I wanna download movies, it's showing that "download on to many devices". How to solve this??

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1 comment
Garry Leigh

Telecommunications Expert

According to Netflix Help Center, not all TV shows and movies are available for download, so you may see the Download icon for some titles but not others. If you don't see the Download icon for any TV shows or movies, there may be a problem with your device, or downloading may not be available on your device. Follow the steps below to fix the problem.

Android
  • Run Netflix app diagnostics;
  • Clear the Netflix app data;
  • Enable download storage;

Apple
  • Reinstall the Netflix app;

Windows 10
  • Use the Netflix app for Windows 10;
  • Update Windows;
  • Check your Windows version.

Detailed instructions are available at help.netflix.com/en/node/55672.

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ivy w Aca

why is netflix not in a different language? I can't get it back to English even the emails are not in english

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Garry Leigh

Telecommunications Expert

According to the Netflix help section, to change your Netflix profile language you should follow these steps:
  • sign in to netflix.com;
  • select Manage Profiles;
  • select a profile;
  • select a language;
  • sign out and then sign back in.

To change the audio language, you should follow these steps:
  • sign in to netflix.com;
  • select Manage Profiles;
  • select a profile;
  • select an audio language.

To change the subtitle language, you should follow these steps:
  • sign in to netflix.com;
  • select Manage Profiles;
  • select a profile;
  • select a language.

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Aurelio B
Verified Reviewer

How can i reactivate my netflix connection?

My bank debit card malfunction, the bank change my card, my account in netflix is on hold since need to update but its not accepting new card number i will enter on TV.whats shall i do?

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1 comment
Garry Leigh

Telecommunications Expert

To change your Netflix billing information you should:
  • Sign in to your Account.
  • Select Manage payment info.
  • Some payment options will direct you to their website to complete the update process.

If you have problems with changing your info, you should contact Netflix customer service via live chat option.

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Tressa T
Verified Reviewer

How do I get back into Netflix I had to reset my TV

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1 comment
Garry Leigh

Telecommunications Expert

According to the Netflix help section, to sign in to the Netflix account, you should follow these steps:
  • open the Netflix app;
  • enter your email address and password.

If you do not remember your password, you should be able to reset it following the steps at help.netflix.com/en/node/365.

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Allison M Bqo
Verified Reviewer

How do I pay bill using PayPal?

Don't have card at moment. PayPal is set for preferred payment. When asked to change payment options its taking me back to do card details

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Garry Leigh

Telecommunications Expert

According to the comments posted at paypal-community.com, Netflix accepts PayPal as a payment method if it is available in your region. If you do not see PayPal as an option when updating your payment method, PayPal payments are not available in your region at this time.

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Chuen Huei C

Where are the Chinese subtitles?

We were watching a Chinese series, 71 episodes and we are in the middle of it. Yesterday and for many months, there were Chinese subtitles for Chinese, Korean and some American programs, but suddenly, it disappeared from Netflix. Is there technical problems?

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Garry Leigh

Telecommunications Expert

According to Netflix FAQs some TV shows may have different sources for each season's subtitles. In some cases, subtitles for seasons that Netflix has offered prior to 2018 may not be available on all devices. If you are seeing subtitles for one season but not another, try using another device to watch your desired season.

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Neyda G Mqt
Verified Reviewer

How MUCH Will I Pay for Netflix Basic account

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Garry Leigh

Telecommunications Expert

According to the Netflix support section, the basic plan is $8.99 per month.
To get more information about the Netflix plans, please contact the Netflix customer care team:
  • via the live chat at help.netflix.com.

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Jaiden M Jeo

Why did the ‘RIVERDALE’ title change?

It’s just a little annoyance but me and my friends are quite upset, the normal and, dare I say, iconic title (the blue riverdale text) has changed to a basic white one that literally looks exactly like this- RIVERDALE.

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Garry Leigh

Telecommunications Expert


Unfortunately, netflix.com does not provide any information on why the Riverdale title has changed. Please try to contact Netflix Customer Service at (866) 579-7172 or via the company social media networks and ask for assistance with your issue.

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Elie D Sxs
Verified Reviewer

Why my credit card is not accepted as a payment method

I am not bale to use my CC as a payment method on your website. my user is maroun.daher@***.com Credit card issued in Lebanon in USD currency

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1 comment
Garry Leigh

Telecommunications Expert

According to the Netflix help section, if you experience the issue with a payment, possible reasons are:
  • Your financial institution did not approve the monthly charge.
  • The credit card zip code on your Netflix account does not match the one listed with your bank.

To get more information about the payment issue, please contact the Netflix customer care team by phone at (888) 638-3549 or via live chat at help.netflix.com.

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Cameron H Byt

Need to update account can u help me

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Garry Leigh

Telecommunications Expert

According to the Netflix help section, you may update your Netflix account information including:
  • email address and/or password;
  • phone number;
  • billing information;
  • shipping address.

You may find the detailed information on how to make necessary updates in the article 'How do I update my Netflix account information?' at help.netflix.com. Please note that once you've updated your account information, Netflix should send you an email confirming the changes.
To get more information about your Netflix account, please contact the Netflix customer care team by phone at (888) 638-3549 (toll-free number) or via the company's social networks.

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Bethanie Kaw

Hello, I have gone through the process many times of trying to change/update my billing info. I have tried all of the options offered on the Netflx site. Your assistance and solution is welcomed. Thank you.

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Terry D Yrj

What happened to my payment

I just tried to use Netflix and it said it's having a problems with my payment which it shouldnt be because usually y'all take the payment out at the first of the month which was 4 days ago so why must I pay for y'all mistake

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Garry Leigh

Telecommunications Expert


According to the Netflix help section, Netflix members are automatically charged monthly on the date they signed up. It is possible that Netflix was unable to receive your payment because the financial institution rejected the monthly charge. Please contact your financial institution to ensure your payment information is up to date and supports e-commerce transactions. You may also reach out to the Netflix customer care team to get more details about the payment issue and possible steps to resolve it by phone at (888) 638-3549 (toll-free number) or via the company's social networks.

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Rahul V Clo
Verified Reviewer

How can i get my refund ??????

Dear Netflix, Last month i took netflix membership at rupees @ 199. But I did not want the membership of Netflix this month.

₹ 799 was deducted from my account before my month was over. So pls ad I request hive me my refund.

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Garry Leigh

Telecommunications Expert

According to Netflix FAQs you should select the Cancel Membership button on your Account page. You can use your account till the end of the billing period. Based on Netflix refund policy the company doesn't provide any refunds.

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Jason L Jkj

Could you please tell me when next voucher payment ils due. .

Could you please tell me when I am due to pay another $50 voucher on my plan in the name of Jason Lees, my son. I want to make sure that my plan continues.

Lynne Lees. 040754****.

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Garry Leigh

Telecommunications Expert

According to Netflix Help Center, you can see your plan and price at Netflix.com/YourAccount by selecting Billing details from the Billing & Membership section.
If you would like to see your billing history, click on Billing Details from your Account page. You can also select individual dates to see and print that month's invoice.

If you want to change your billing date, go to your Account page, select Change billing day and follow the instructions. Please note when you change your billing date, your screen will display the amount that you will be charged to cover the days between your current billing date and the new one.
For further assistance, please contact Netflix Customer Service at (888) 638-3549.

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Shantell F Yey

To upgrade my account

Good morning was unable to talk to anyone but I would like to know if my payment can be extended until Monday

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Garry Leigh

Telecommunications Expert


According to Netflix Support, you may change your billing date. You should go to your Account page, select Change billing day and follow the instructions. When you change your billing date, your screen will display the amount that you will be charged to cover the days between your current billing date and the new one.
If you want to change your plan, you should visit Netflix.com/YourAccount and select Change Plan from the Plan Details section.
For further assistance, please contact Netflix Customer Service at (866) 579-7172.

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TABITHA N Qha

How do I apply for a job in Netflix.

Hello. Which procedure do I use to apply for a job in your esteemed organization? Thank you.

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Garry Leigh

Telecommunications Expert

According to the 'Want to Know How to Get a Job at Netflix? It is Easy with These 7 Steps!' article posted at skillroads.com, there are 7 steps to apply for a job in Netflix:
  • Explore career opportunities;
  • Discover culture values;
  • Get insight into working at Netflix;
  • Customize your resume to thrill the hiring manager;
  • Prepare for an interview;
  • Differentiate from other candidates;
  • Pitfalls of Netflix career.

To get more information about Netflix open positions, please contact Netflix customer care team by phone at (888) 638-3549 (toll-free number).

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