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What is your customer experience with Netflix?

Netflix Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Netflix has 2.5 star rating based on 9750 customer reviews. Consumers are mostly dissatisfied.

  • 46% of users would likely recommend Netflix to a friend or colleague.

  • Rating Distribution
  • Pros: Good movies, Good shows, Movies.
    Cons: None i can think of, Customer service, Too expensive.

View full overview ›

Media from reviews

Netflix - Taking supernatural off the damn platform
Netflix - I didn't order thatNetflix - Faster resolutionNetflix subscription pausedNetflix - Money got deducted but payment failedI like NetflixNetflix scammed me
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Top Netflix Reviews

Positive Review

"Change credit card"

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I just wanted to use my credit card and not my debit card for online payments. She went above and beyond my expectations

Critical Review

"Taking supernatural off the damn platform"

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I'm getting upset because why first raising prices is insane then you take Vampire Diaries off okay forgave you cool you took off The Longest Ride AND NOW...

Show reviews that mention
account service customer customer service phone payment money card problem issue
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Kalyani g Gjf
map-marker Pune, Maharashtra

Billing and payment twice

Yesterday, I made the payment for the subscription of 199, and I have switched off the auto-pay. When I opened Netflix, it was showing that the account is paused.

But I paid the money yesterday, and today I again took the subscription of 199.

So please refund me because I have paid twice for a month.

garolkalyani@***.com

View full review
Loss:
$199

Preferred solution: Full refund

Rahul K Wqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money refund

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Netflix - Money refund

I have subscribe Netflix amount cut but not subscribe. Please help me sir.

View full review
Loss:
$786

Preferred solution: Full refund

15 comments
Guest

bad

Mykayla Jwq

Hello

Guest

Netflix has been turned communist by Obama!

Guest
reply icon Replying to comment of Guest-2516102

TRUE

Guest
reply icon Replying to comment of Guest-2516102

They are One of many companies that are out right thieves. The have Chinks answering calls, cannot understand them.

Bad information. Won't help solve the issue. But they get their money up front first.

They should have their Federal License revoked. But Our crooked Government looks the other way, as usual.

Guest
reply icon Replying to comment of Guest-2540632

Right, the deposed Biden administration .... I vaguely remember that. We all lost some brain matter during that awful four years.

Guest
reply icon Replying to comment of Guest-2516102

Netflix is giving some of the money to kamala harris campaign. We closed our account. Just so everybody knows that customer service tells you to get your refund back through your bank.

Guest
reply icon Replying to comment of Guest-2567707

I canceled my account because of the new plan setup. having ads with basic or having to pay almost $16 to not have ads is ridiculous.

glad they donated to Harris campaign though.

Harris 2024. *** trump and your feelings.

Guest
reply icon Replying to comment of Guest-2582380

I closed our account as well. Then we cancelled Kamala.

2 for 2.

"Harris 2024" ; a fading bad memory. Never a more unqualified candidate in my lifetime.

Guest
reply icon Replying to comment of Guest-2516102

Just found out their head cheese donated 7 million to harris campaign. I hope every Republican in the country gives them the boot , I did.

Guest
reply icon Replying to comment of Guest-2516102

Dumb Maga jerk.

Guest
reply icon Replying to comment of Guest-2657437

Wow, genius ; is that your entire comment ? Limited vocabulary ?

Communication issues ? Anger management problems ? Go sit in mommy's corner and sulk. It's over.

Harris / Biden are gone. Reality rules.

Guest
reply icon Replying to comment of Guest-2516102

Lovin

MICHELLE K Vzs

I dont even have a account i was trying to set up a account. And when I put my card number in it said account confirmed it charged my card $7.55 each time but wouldn't verify my phone number.

Andrus M

Thanks

View more comments (14)
Anonymous

I can't login!

Netflix no longer allows me to login! I know the ID and Password are correct but it still tells me:

The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.

What makes it even more frustrating is that it will work on some of my devices but not others.

For example I can login in to netflix on my nintendo 3ds and ipad but I can no longer login on my laptop or iphone.

keeps telling me my password is wrong!

HELP! I know the password is right!

View full review
559 comments
Guest

Come Jan 20th Trump w.b. your Daddy snowflake.

Guest
reply icon Replying to comment of Guest-2588968

Canceled my Netflix subscription and sent out notices to everyone I know. Why are you taking $7,000,000 and donating to a political party? Improve your company or give me a refund!

Guest

Netflix has been turned communist by Obama!

Tommi Axt
reply icon Replying to comment of Guest-2516104

You are a psycho

Guest

Password reset?

Guest

Same bloody problem with my playstation, which until this morning was logged in on problem

Guest

This happened to me and I figured out that I had exceeded the number of devices I could be logged into at one time. Once I logged out of the excess devices, it worked on the new one without any trouble.

Guest
reply icon Replying to comment of Guest-1963831

dumb people would just tell you to click forgot password.

Guest
reply icon Replying to comment of Guest-1963831

That's what I was thinking might do the trick

Guest

I am having the same problem. I can sign in using the Android app but not through the browser (a browser I had used to login before).

Guest

Logged into 2 devices but computer says password is wrong. Reset 3 times but after a few hours I get the same message. Rubbish to have such a stupid problem on such a large platform

Guest

anyone found a fix for this

Artavious Jhw

same to me..

Mega Fnj

The same thing is happening for me and i am very pissed Im using a friends account and i accidentally logged out and now it wont let me log in saying that my password is incorrect I am very pissed

Chanie Rvw

I was having this issue too where I was only able to log in on the x-box and laptop and what I did was I went into my account on one of the devices I was able to log into. Scroll down and under settings click on sign out all devices. It worked for me and hopefully it will help.

Guest

I had this problem, spoke to online adviser today (09/04/20) they said to reset password to one just with numbers in. I lost the chat when I went to reset password but when I logged in again with numbers as password it worked on 2 separate devices. Not sure if she had done something to my account or it will work for everyone but may be worth a shot.

Guest
reply icon Replying to comment of Guest-1848272

Dude, THANK YOU. You solved my issue. Idk why, but with letters its was not working, but when my pass were all numbers, I could log in.

Guest

Log on the phone but can not log on to tv, what is happening. Anyone from Netflix answering our concerns?

Guest

Its strange! Everything was fine.

Then suddenly I got logged out from my mobile app and website. Whenever I try to login it says "Incorrect password".

I have opened a ticket. Lets see if this issue gets resolved.

Trentin Ylr
reply icon Replying to comment of Guest-1846385

Damn, I'm experiencing the same issue with my account as well. Have you had any luck trying to log in?

View more comments (558)
Nick Otmazgin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deceptive Cancellation Process & Forced Reactivation Without Consent

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Netflix - Deceptive Cancellation Process & Forced Reactivation Without Consent

Deceptive Cancellation Process & Forced Reactivation Without Consent

Review:

I am writing to warn consumers about Netflix's unethical subscription cancellation practices, which I experienced on October 4, 2025, from Israel. Their system is designed with manipulative traps and what appears to be a policy of reactivating accounts without user permission.

First, the cancellation interface is a deceptive "dark pattern." After you cancel, a confirmation message appears with a large clickable area and an arrow, suggesting you can click to view details.

However, clicking anywhere in this box instantly undoes your cancellation and re-subscribes you. The only "safe" part is the small "undo" link, a classic trick to trap users.

Second, and far more alarmingly, even after I successfully navigated this trap and confirmed my subscription was canceled, Netflix forcefully reactivated it 30 minutes later. I received an email and a notification informing me I was a paying member againan action taken entirely without my consent.

This is not an isolated incident. The exact same forced reactivation happened to me six months ago.

It appears to be a deliberate strategy to retain subscribers by forcing them to go through the cancellation process a second time.

This is an unacceptable, anti-consumer practice that feels less like a service and more like a scam.

Be extremely cautious when canceling. Verify multiple times and watch your email for unauthorized subscription reactivations.

Nick Otmazgin

Be'er Sheva, Israel

View full review

Preferred solution: Full refund

DJ N Rbm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Utterly atrocious customer service.

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Called about a simple issue, and after being given the runaround by their obtuse, unprofessional, rude staff, I ended up closing my account for good. After the horrendous unprofessional conduct of their 'customer service' staff, I told them the only way they would keep me as a customer would be a free month of service.

You don't get to treat people like garbage without consequences. The nonsensical talking point that they will listen to the call and take action against the agents is a lie. You don't have consistently bad experiences with their staff because they hold them accountable to good customer service; you have bad experiences with their staff all the time because that is their culture. The issue over a promotion to make up for what they did wasn't really something I expected since these companies believe they can treat us any way they like, and we will continue to give them our money, so I actually had my finger on the mouse to cancel the account, which was just billed for another month that day.

When you ask to speak to a supervisor, the agents argue with you and refuse to transfer the call. That is unacceptable. When I finally got the supervisor on the phone and he said they weren't allowed to offer promotions due to wasting over 2 hours of their customers' time being rude and unprofessional, I canceled the account immediately while I was on the phone. In addition, his comment that they couldn't compensate me for their conduct was untrue, so they are liars on top of everything else.

I then demanded that they refund my money for that month, and they told me they weren't able to do that either. The second lie. I'm not sure what else needs to be said beyond the fact their staff are blatant liars. They are dishonest at the core.

The company is unethical to a level I've only seen a few times before. When I told them I'm going to dispute the charge on my card with the bank, then they said they would reverse the charge and refund me for the month. Ironic how their policies and what they are able to do changes in real time. When I woke up today, I received an email asking how I was enjoying something on Netflix.

I went back to the account, and it was still open in spite of my closing it. I also noticed the money was never reimbursed for that month. I called back and again had to be hung up on twice, then spoke to one of the biggest pigs of a customer service rep I've ever spoken to, who was not only rude and unprofessional but argumentative and condescending. When I finally got to a supervisor, I told him I was going to take legal action against them, and I have done so in the past with businesses and have no problem doing it again in the future.

At this time, he processed the refund. The reason these businesses conduct themselves like this is because we tolerate it. Their garbage selection of available content isn't worth paying them to be rude to me. I will never be a customer of this company again.

For those that don't care about the way these companies treat other people, just be aware eventually it will be your turn. It may not be Netflix, but the bottom line is these companies all conduct business like this because the ignorant people in this country prioritize entertainment over ethics and values.

View full review
Cons:
  • Dont value their customers at all
  • Corrupt unethical leadership
  • Rude and unprofessional staff

Preferred solution: I want to see the employee who was unprofessional and rude terminated. That would be the only thing that would change my opinion

User's recommendation: If your desire for shallow entertainment is more important that having principles Netflix is a good match for you

4 comments
Guest

You seem awfully butt-hurt for not getting that free month of “shallow entertainment”.

Guest

You sound unstable.

Guest
reply icon Replying to comment of Guest-2769107

I was wondering how l9ng it would take for the trolls to show up and here you are. Tell me sweetheart what credentials do you possess to call anyone, let alone someone you haven't met unstable?

So let's review, I've worked in Healthcare for over 40 years. I have a professional license. I was tge former Director of the largest psychiatric assessment and referral center on the East Coast. What would he more fun is to dive into the intellectual and emotional limitations of someone who trolls complaints and comments about concerns people have they no almost nothing about.

With that in mind im going to put you with a likely double digit IQ. Presumptuous and actually irrelevant. This unstable person gets results. I doubt you do.

In fact its likely your last failed marriage had something to do with that sunshine.. or would you like me to get into specifics for everyone. You not an intelligent or serious person. You should probably stick to popup books.

They are much better suited for your intellectual limitations. Feel free to respond bit I wont respond back.

I dont cast pearls before swine. You might want to look at some medication changes as well if your Saturday morning is so empty thay trolling complaint forums is entertaining.

Guest
reply icon Replying to comment of Guest-2769107

Statement confirmed

View more comments (3)
Tylia Gqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Cambio de tarjeta

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Netflix - Cambio de tarjeta

Súper bien gracias 100 exelente e encanta mucho bendiciones LoveLovesiiiii siii siii siiii siiii siiii siiii

View full review

User's recommendation: Nada

Resolved
Haikey M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Resolved: Necesito hablar en español. Mi inglés no es fluido

Netflix - Necesito hablar en español. Mi inglés no es fluido
Netflix - Necesito hablar en español. Mi inglés no es fluido - Image 2
Updated by user Nov 06, 2025

I couldn't activate Netflix. Describe the problem. It was solved the next day.

Original review Oct 22, 2025

No me puedo conectar a Netflix. En tv sale error 2-4 . En mi teléfono cerré sesión y sale que Netflix rechaza la conexión

View full review
Elizabeth Ann M
map-marker Trenton, Ontario

Complaining about lack of service.

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Netflix - Complaining about lack of service.
Netflix - Complaining about lack of service. - Image 2

This has been going on for three days. I have not complained before now.

Problem Netflix application-114.

What does this mean and when are you going to fix it? And give me a credit on my account?

View full review

User's recommendation: Prrrr.

Diane B Oup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I bought a $92 blanket. It’s very *** material not happy at all.

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Netflix - I bought a $92 blanket. It’s very *** material not happy at all.
Netflix - I bought a $92 blanket. It’s very *** material not happy at all. - Image 2
Netflix - I bought a $92 blanket. It’s very *** material not happy at all. - Image 3

I am No one has bothered to contact me, I purchased this blanket. Its very shoddy material.

Very dark looks like its very dirty, and I expect more for this type of money. Better qualityI would like to have it remade someone needs to contact me not through email so somebody needs to call me on the phone and speak to me about this purchase. I can be reached at 863-709-****.

I do expect to hear with you within the next couple of days. Thank you.

View full review

User's recommendation: Call me and discuss my purchase

Resolved
Zela Dsn
map-marker Bloomington, Indiana

Resolved: Just bought the TV and it's registered in another person's name on the Roku Netflix

Just bought the TV and it's registered in another person's name on the Roku Netflix
Updated by user Nov 14, 2025

They fixed my problem. Getting a hold of the right people.

Original review Oct 28, 2025

Just bought a 75 inch Roku TV and it has another person's Roku address and payment method that does not work need to change it to mine

View full review
Anonymous
map-marker Collierville, Tennessee

I like Netflix

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I like Netflix

Im being over charged for about 3 months now, Theres no 2 household watching my account, I was paying 24 dollars at first, So I start watching from my living room to my bedroom, 12 more dollars was added to my account

View full review

User's recommendation: 10

Taylor S Odw

Monster, horrible content should not be on TV

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Netflix - Monster, horrible content should not be on TV

The Netflix series Monster: The Ed Gein Story is sick, disgusting, and gratuitous. If this is based on a true story, they feel like they can get away with anything, but there's so much disgusting content that no one should be seeing—digging up dead bodies and a guy having sex with a dead woman and actually showing it.

Cut off women's body parts and vulvas. The character dances around with women's cut-off skin. It's just freaking disgusting and wrong. Mentally disturbed people could watch this and want to replicate this sick behavior.

God forbid a child see this. I will be canceling my membership.

This is not content. This is absolute filthy, sick garbage!

View full review

Preferred solution: Remove this disgusting show from Netflix. And apologize for this disgusting program.

User's recommendation: Remove this disgusting Sick wrong show monster the Ed King story it needs to go in the garbage and never see the light of day there is no value to this garbage!

1 comment
Guest

Did you not read about this series’ description on the site before you selected it to watch? It is rated MATURE for intense blood, violence, gore and sexual themes. It’s first sentence in the description states the main character is a convicted murderer, grave robber and serial killer.

Daisy R Vhy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Double charge

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Netflix - Double charge

I hope y'all can restart my problem. Please don't charge double next time because it's one Netflix I have.

View full review
Loss:
$17
Pros:
  • Help
Cons:
  • Help

Preferred solution: Full refund

User's recommendation: To be so the problem and why they charge double

Catherine S Eit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Calgary, Alberta

I would like to know the last two digits of me netflix card please n thank you

I would like to know the last two digits of me netflix card please n thank you

The scratch-off ticket part of the Netflix card and the last two digits came off with the sticker. My serial number is 308642****2975****, and the code is NAs3 4PXB WVTD 3H.

The last two ripped off with the sticker. It's for a $10 dollar card; it's all paid for.

View full review
Pros:
  • Please

Preferred solution: Apology

Elizabeth T Sss

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Netflix double charged

Netflix double charged

I was charged $26.98 on the 4th and the 29th of October. 2 times in one month, that's almost $55 in one month. That's ridiculous.

View full review
Loss:
$55

Preferred solution: Price reduction

User's recommendation: Check your bank account regularly

Jonas D Wbq
map-marker Orlando, Florida

See movie not in theaters; genre action

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Netflix - See movie not in theaters; genre action

Function was approved; successful! Got caught stealing and going to watch it 2,111,525 times. ghlhe41!

View full review
Pros:
  • Dvd
Cons:
  • Vav

User's recommendation: Be nice see it twice in theaters w/ stab.

Netflix FAQs

Rebecca A. Garland
PissedConsumer Reporter

Netflix FAQs

The company generally does not offer to refund Netflix subscriptions unless there is a mistake on their end. To start a refund process, ensure you were charged incorrectly after canceling your subscription or during a free trial, and contact Netflix customer service at 888-638-3549 or via the support page and provide evidence that you were wrongfully charged.

To log into your netflix.com account on a web browser, click the Sign In button in the top right corner of the website’s homepage and enter your email or phone number and password.
To access the Netflix account login page via the app, open it on your device, tap the Sign In link, and enter your credentials.

Netflix no longer offers a free trial. However, you can sign up and cancel your subscription anytime if you decide it’s not for you. There are no contracts, cancellation fees, or commitments.

If Netflix isn’t working, you can try several options. First, check the internet connection. Next, make sure you have the latest version of the Netflix app installed and try to clear its cache and data. You can also visit the Netflix Help Center or check social media to see if Netflix is experiencing a service outage. If the methods offered above appear inaffactive, try to reinstall the app. If you encounter specific error codes, you can enter them on the Netflix Help Center for more tailored solutions.

To change your Netflix plan, log in to your account on a web browser or the Netflix app. Go to account settings by clicking on your profile icon and select the Change Plan option under the Plan Details section. Choose the plan you want to switch to and find the Continue or Update button. Click “Confirm Change” to finalize your new plan. Changes to a higher-priced plan start working immediately, while downgrades will take effect at the start of your next billing cycle.

Netflix was founded on August 29, 1997, by Reed Hastings and Marc Randolph in Scotts Valley, California.

Netflix allows you to have up to 5 profiles on a single account. Each profile can have its personalized settings, including language preferences, maturity levels, and viewing restrictions.

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