Anonymous
map-marker Twin Falls, Idaho

The app says there is a bug and won't let me watch.

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The app opens on my phone and immediately shuts down. Then it says to try to update it after the developer fixes the app.

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Rahul K Wqf

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Money refund

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Netflix - Money refund

I have subscribe Netflix amount cut but not subscribe. Please help me sir.

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Loss:
$786

Preferred solution: Full refund

8 comments
Guest

Netflix has been turned communist by Obama!

Guest
reply icon Replying to comment of Guest-2516102

TRUE

Guest
reply icon Replying to comment of Guest-2516102

They are One of many companies that are out right thieves. The have Chinks answering calls, cannot understand them.

Bad information. Won't help solve the issue. But they get their money up front first.

They should have their Federal License revoked. But Our crooked Government looks the other way, as usual.

Guest
reply icon Replying to comment of Guest-2516102

Netflix is giving some of the money to kamala harris campaign. We closed our account. Just so everybody knows that customer service tells you to get your refund back through your bank.

Guest
reply icon Replying to comment of Guest-2567707

I canceled my account because of the new plan setup. having ads with basic or having to pay almost $16 to not have ads is ridiculous.

glad they donated to Harris campaign though.

Harris 2024. *** trump and your feelings.

Guest
reply icon Replying to comment of Guest-2516102

Just found out their head cheese donated 7 million to harris campaign. I hope every Republican in the country gives them the boot , I did.

MICHELLE K Vzs

I dont even have a account i was trying to set up a account. And when I put my card number in it said account confirmed it charged my card $7.55 each time but wouldn't verify my phone number.

Andrus M

Thanks

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Anonymous

I can't login!

Netflix no longer allows me to login! I know the ID and Password are correct but it still tells me:

The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.

What makes it even more frustrating is that it will work on some of my devices but not others.

For example I can login in to netflix on my nintendo 3ds and ipad but I can no longer login on my laptop or iphone.

keeps telling me my password is wrong!

HELP! I know the password is right!

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558 comments
Guest

Come Jan 20th Trump w.b. your Daddy snowflake.

Guest
reply icon Replying to comment of Guest-2588968

Canceled my Netflix subscription and sent out notices to everyone I know. Why are you taking $7,000,000 and donating to a political party? Improve your company or give me a refund!

Guest

Netflix has been turned communist by Obama!

Tommi Axt
reply icon Replying to comment of Guest-2516104

You are a psycho

Guest

Password reset?

Guest

Same bloody problem with my playstation, which until this morning was logged in on problem

Guest

This happened to me and I figured out that I had exceeded the number of devices I could be logged into at one time. Once I logged out of the excess devices, it worked on the new one without any trouble.

Guest
reply icon Replying to comment of Guest-1963831

dumb people would just tell you to click forgot password.

Guest

I am having the same problem. I can sign in using the Android app but not through the browser (a browser I had used to login before).

Guest

Logged into 2 devices but computer says password is wrong. Reset 3 times but after a few hours I get the same message. Rubbish to have such a stupid problem on such a large platform

View more comments (557)
Nathan B Qwp

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To keep Monday night Raw On USA, please

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Netflix - To keep Monday night Raw On USA, please
Netflix - To keep Monday night Raw On USA, please - Image 2

They want to move Monday night raw wrestling to Netflix. I dont wanna see that happen because its one of my favorite wrestling.

This is Nathan Bauer . I dont want to hear it to leave on USA. USA is a great channel if youre taking away from us, I cannot record them anymore on Monday night at seven to p.m. because Monday night was a great serve for everybody to come and watch them because they have their own favorite wrestlers.

If you take them away to Netflix, we cannot see them again. Thats why will you please keep it on Monday night on USA please I know you guys have fuller house on Netflix dont take Monday night raw please my favorite show we take away because I love it

View full review
Loss:
$1
Pros:
  • Tv shows and movies
Cons:
  • Coins to pay four

Preferred solution: Deliver product or service ordered

User's recommendation: Nathan Bauer

galen K Kmg

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See below

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Trying to get TV Netflix without having to input all the data every time we try to watch something is insane for us older people (90). I can sign on with my iPhone almost instantly. We have not navigated the system successfully.

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Pros:
  • Good program selections
Cons:
  • Sign up slow and frustrating

Preferred solution: change procedure to sign in to view netflix on tv

User's recommendation: don’t buy this. it seems they are trying to keep unauthorized people. no problem with that, just do it another way. i am out if this is the way it works now. bad business!!!!

Indre J Qoh

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Customer support from ***

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Netflix - Customer support from ***
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Netflix - Customer support from *** - Image 3

Two weeks ago, my account started experiencing a strange issue: all the movies went dark. I could hear audio, view the trailers, and even watch the first few minutes of a show, but then everything would just go dark. It took me hours to reach Netflix customer support, and when I finally did, the representative told me to update my browsers, restart my computer, and update iOS. I explained that I could still view trailers and parts of the movies, so the problem must be something else. However, the representative claimed to have fixed the issue and ended the chat.

I tried again. After re-explaining everything, I informed a new agent that I had updated all my software as instructed, but it didn't help. This time, he told me Netflix had restricted my account because I was traveling in France! I was shocked - no prior notification or message, and after days of me trying to reach them, and restarting, and updating my browsers and computer, they finally told me this. Their solution? Just create a new account in France. Really? I'm supposed to make a new account now and another one when I return home? And I lose all my movie lists etc.?

Of course, I was frustrated. The agent then offered to consult a manager and asked me to wait. Then he vanished - just ended the conversation.

I contacted support again, and once again, the representative told me it was a computer problem and to update my browser! I repeated what the previous agent said, but he insisted it was my device's fault and advised me to contact Apple and ended the conversation. He even sent me a guide on updating my browser and restarting my computer!

When I reached out once more, the new agent returned to saying it was due to my location in France. And as I was typing my response, the chat ended. This help desk experience couldn't have been more frustrating. Their customer support is seriously shocking. And for two weeks, I am using Netflix as a radio.

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Preferred solution: My problem fixed. Appology for the time wasted. After two weeks I gave up and closed my account. Still, sad - I had Netflix since 2016.

User's recommendation: If you like to travel, chose another app

Destiny i Vie

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Charge u more then one time

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Netflix - Charge u more then one time
Netflix - Charge u more then one time - Image 2

I do not recommend purchasing anything from these people, not even through Netflix. They will literally rip you off and overdraw your account as they have done online.

They overdrew my account by $65 in just three days. I had called them two days ago stating that I wanted to end my Netflix account because I didn't have the money to pay for it. But instead, they wanted to react and keep charging my bank account $35 each time. I give them a horrible credit for it and I will never get Netflix through them again.

This is not the first time they have done this to me.

I thought that I could re-download it so my kids had something to watch but instead, they want to overdraw my account where I'm not able to pay for it due to being a single mom of two kids and having barely any income. My income only covers putting a roof over my kids' heads and getting what they need.

View full review
Loss:
$58
Cons:
  • Sucks

Preferred solution: Full refund

User's recommendation: Do not get Netflix

Kelsey S Ura

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Horrible customer service

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Netflix - Horrible customer service
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Netflix - Horrible customer service - Image 3
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Netflix - Horrible customer service - Image 5

I asked in chat to change my account level because I didn't have the necessary funds. However, I was forced to pay before I could make any changes to the account.

When I was told in chat that the money wouldn't be refunded immediately, I asked them to leave my account as it was. They cancelled my membership anyway. I called and explained what had happened, but was told they couldn't do anything substantial as I would have to pay for a new membership. Yet, I don't have the funds for this.

I asked to speak to a manager and was rudely asked why, because their response would be the same. After requesting to speak to a manager and being put on hold for a few minutes, I was hung up on. I called back and asked once again to speak to a manager.

The manager said that even though they had messed up, there was nothing they could do. I don't believe this as all companies have the capability to fix their mistakes.

View full review
Loss:
$23

Preferred solution: Full refund

User's recommendation: Not to deal with Netflix

1 comment
Guest

It’s probably best if you wait for your refund and do away with Netflix altogether. The plans range from $6.99 to $22.99. If $16 is causing you this much turmoil to your finances, it is an expense you should do without.

Resolved
Unknown U Ogn

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Resolved: I wasn't finished watching sonic X yet dumbdonkey

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Netflix - I wasn't finished watching sonic X yet dumbdonkey
Updated by user Dec 02, 2024

I was kidding. I could watch it on Roku anyway.

Original review Dec 02, 2024
This isn't the email I was using; in fact, it's another family member's account that they share. But I didn't finish watching Sonic X yet.

Bring it back, and if you can't immediately bring it back, then contact Sega.

But if you don't bring it back within seven weeks [that's a lie, I'll be generous and give you more time], I will make trillions of alternate accounts really quickly with an AI that will give your streaming service bad reviews until you become something way at the back of the search results and the rip-offs get better reviews than you. And I'm not illegally hacking your server, so you can't just say 'no hacking' in law to stop me because I'm not messing up your server, I'm just giving your streaming service bad reviews until nobody downloads your streaming service ever again.
View full review
Loss:
$11
Pros:
  • I lied because i didnt lose money because im a 16 year old using my parents account
Cons:
  • No sonic x anymore and i wasnt done watching that

Preferred solution: Sonic X back because I haven't finished watching it

Myles Johnson

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Verified Reviewer

Horrible streaming.

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Love Netflix but want a refund especially after buying it not being able to watch the fight because of heavy traffic. Its absurd that none of you ever thought how important this fight is to the world and how many people would watch.

I bet subscriptions are more than double cause of the fight you fail to deliver with satisfaction.

I bought my subscription for the fight as many others had to. It's only right that you own up to what's right and give everyone a refund who's paid their subscription on Nov 15th.

View full review
Loss:
$8
Pros:
  • Watching stuff ig
Cons:
  • Ruining the biggest fight of the decade

Preferred solution: Full refund

User's recommendation: Doubt it

Monica P Vca

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Poor customer service

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Netflix - Poor customer service

I gave up on cable years ago, and Netflix will be next. The customer service is rude.

They put you in a situation where everything is in their favor. This month, their system decided to put my account on hold even though it's on auto-pay. I paid it but kept getting an error. I finally had time to try to call them, and there was no agent.

The first representative was so rude. The second one helped me but wanted to cancel my account because I wanted a refund for December. They want to charge the full month even though their system wasn't working all month. Greedy companies like this will not last.

The screenshot shows they had my account on hold even after I paid for it. I didn't know I paid for it since I kept getting errors, and because it's over 30 days, they wouldn't refund me.

View full review
Loss:
$30
Pros:
  • Favorite shows
Cons:
  • Poor customer service & no live agents

Preferred solution: Apology

User's recommendation: Don't use Netflix

1 comment
Guest

Another dead beat. Netflix works fine on every device in my home. You should've had funds available on your card girl.

Jeramyah Frl

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Verified Reviewer
| map-marker Cincinnati, Ohio

I got the Netflix service simply to watch the Tyson fight and I was unsuccessful in being able to watch even the pre-fight and I'm extremely unhappy with the purchase

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I got the Netflix service simply to watch the Tyson fight and I was unsuccessful in being...
I got the Netflix service simply to watch the Tyson fight and I was... - Image 2
I got the Netflix service simply to watch the Tyson fight and I was... - Image 3
I got the Netflix service simply to watch the Tyson fight and I was... - Image 4
I got the Netflix service simply to watch the Tyson fight and I was... - Image 5

I was not happy with the chat resolution and extremely displeased with my new Netflix service that I got just today, only because I wanted to watch the Tyson fight and I couldn't watch it at all. It just kept failing on multiple devices, multiple networks.

Again all other streaming services and network connectivity as well as speed tests are flawless. The problem is only with Netflix.

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User's recommendation: Do not use Netflix. It is too expensive and has incredibly bad services and resolution.

NEEMA A Uwh

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DELETE MY ACCOUNT RIGHT NOW!!!

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Netflix - DELETE MY ACCOUNT RIGHT NOW!!!
Netflix - DELETE MY ACCOUNT RIGHT NOW!!! - Image 2
Netflix - DELETE MY ACCOUNT RIGHT NOW!!! - Image 3
Netflix - DELETE MY ACCOUNT RIGHT NOW!!! - Image 4

YOU DELETED MY ACCOUNT BEFORE MY MEMBERSHIP ENDED. THEN YOU CHARGED NEW MEMBERSHIP.

BUT COULDN'T ACCESS IT. SO I HAD TO SIGN UP WITH THE SAME ACCOUNT. AND STILL PAY FOR ANOTHER NEW MEMBERSHIP. NOW I'M TRYING TO DELETE THE ACCOUNT PERMANENTLY AND I CAN'T.

I'VE TRIED EMAIL, NOT GETTING CODE BUT STILL CAN'T MAIL MORE THAN ONCE.

THIS IS BS!!! DELETE MY ACCOUNT RIGHT NOW.

PERMANENTLY. I CAN GET ANOTHER ACCOUNT AND START OVER, I DON'T MIND.

BUT DELETE THIS ONE RIGHT NOW!

View full review
Loss:
$8
Pros:
  • Good stuff to watch
Cons:
  • Debiting on deleted account

Preferred solution: DELETE MY ACCOUNT PERMANENTLY

Denisha Drr

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Freezing during Mike Tyson fight

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Netflix - Freezing during Mike Tyson fight
Netflix - Freezing during Mike Tyson fight - Image 2

Every few seconds I have to exit Netflix and re-enter the app because the live feed keeps freezing!!! I have strong Wi-Fi signal from Spectrum.

View full review
Loss:
$24
Pros:
  • Great movie and tv options
Cons:
  • Constantly freezing during live events

Preferred solution: Price reduction

User's recommendation: Expect Frequent Freezing!!!

Ann H Ild

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This was supposed to be for my tv not my phone

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Netflix - This was supposed to be for my tv not my phone
Netflix - This was supposed to be for my tv not my phone - Image 2
Netflix - This was supposed to be for my tv not my phone - Image 3

I paid to have Netflix on my TV, but it's on my phone, not my TV. Can you please help me?

I'm paying for something I don't want! I would like to switch my phone Netflix to my television.

View full review
Pros:
  • To download
Cons:
  • I can always find something to watch on netflix

Preferred solution: Change My phone Netflix to Netflix on tv

Christepher Yqv

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Verified Reviewer

Customer service the best ever agent was very helpful and professional.

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Netflix - Customer service the best ever agent was very helpful and professional.

The agent helped me reset my password. The best customer service ever. I recommend Netflix to everyone.

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Netflix FAQs

Rebecca A. Garland
PissedConsumer Reporter

Netflix FAQs

The company generally does not offer to refund Netflix subscriptions unless there is a mistake on their end. To start a refund process, ensure you were charged incorrectly after canceling your subscription or during a free trial, and contact Netflix customer service at 888-638-3549 or via the support page and provide evidence that you were wrongfully charged.

To log into your netflix.com account on a web browser, click the Sign In button in the top right corner of the website’s homepage and enter your email or phone number and password.
To access the Netflix account login page via the app, open it on your device, tap the Sign In link, and enter your credentials.

Netflix no longer offers a free trial. However, you can sign up and cancel your subscription anytime if you decide it’s not for you. There are no contracts, cancellation fees, or commitments.

If Netflix isn’t working, you can try several options. First, check the internet connection. Next, make sure you have the latest version of the Netflix app installed and try to clear its cache and data. You can also visit the Netflix Help Center or check social media to see if Netflix is experiencing a service outage. If the methods offered above appear inaffactive, try to reinstall the app. If you encounter specific error codes, you can enter them on the Netflix Help Center for more tailored solutions.

To change your Netflix plan, log in to your account on a web browser or the Netflix app. Go to account settings by clicking on your profile icon and select the Change Plan option under the Plan Details section. Choose the plan you want to switch to and find the Continue or Update button. Click “Confirm Change” to finalize your new plan. Changes to a higher-priced plan start working immediately, while downgrades will take effect at the start of your next billing cycle.

Netflix was founded on August 29, 1997, by Reed Hastings and Marc Randolph in Scotts Valley, California.

Netflix allows you to have up to 5 profiles on a single account. Each profile can have its personalized settings, including language preferences, maturity levels, and viewing restrictions.

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