Netflix

I have subscribe Netflix amount cut but not subscribe. Please help me sir.

Netflix no longer allows me to login! I know the ID and Password are correct but it still tells me:

The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.

What makes it even more frustrating is that it will work on some of my devices but not others.

For example I can login in to netflix on my nintendo 3ds and ipad but I can no longer login on my laptop or iphone.

keeps telling me my password is wrong!

HELP! I know the password is right!

Deceptive Cancellation Process & Forced Reactivation Without Consent

Review:

I am writing to warn consumers about Netflix's unethical subscription cancellation practices, which I experienced on October 4, 2025, from Israel. Their system is designed with manipulative traps and what appears to be a policy of reactivating accounts without user permission.

First, the cancellation interface is a deceptive "dark pattern." After you cancel, a confirmation message appears with a large clickable area and an arrow, suggesting you can click to view details.

However, clicking anywhere in this box instantly undoes your cancellation and re-subscribes you. The only "safe" part is the small "undo" link, a classic trick to trap users.

Second, and far more alarmingly, even after I successfully navigated this trap and confirmed my subscription was canceled, Netflix forcefully reactivated it 30 minutes later. I received an email and a notification informing me I was a paying member againan action taken entirely without my consent.

This is not an isolated incident. The exact same forced reactivation happened to me six months ago.

It appears to be a deliberate strategy to retain subscribers by forcing them to go through the cancellation process a second time.

This is an unacceptable, anti-consumer practice that feels less like a service and more like a scam.

Be extremely cautious when canceling. Verify multiple times and watch your email for unauthorized subscription reactivations.

Nick Otmazgin

Be'er Sheva, Israel

Called about a simple issue, and after being given the runaround by their obtuse, unprofessional, rude staff, I ended up closing my account for good. After the horrendous unprofessional conduct of their 'customer service' staff, I told them the only way they would keep me as a customer would be a free month of service.

You don't get to treat people like garbage without consequences. The nonsensical talking point that they will listen to the call and take action against the agents is a lie. You don't have consistently bad experiences with their staff because they hold them accountable to good customer service; you have bad experiences with their staff all the time because that is their culture. The issue over a promotion to make up for what they did wasn't really something I expected since these companies believe they can treat us any way they like, and we will continue to give them our money, so I actually had my finger on the mouse to cancel the account, which was just billed for another month that day.

When you ask to speak to a supervisor, the agents argue with you and refuse to transfer the call. That is unacceptable. When I finally got the supervisor on the phone and he said they weren't allowed to offer promotions due to wasting over 2 hours of their customers' time being rude and unprofessional, I canceled the account immediately while I was on the phone. In addition, his comment that they couldn't compensate me for their conduct was untrue, so they are liars on top of everything else.

I then demanded that they refund my money for that month, and they told me they weren't able to do that either. The second lie. I'm not sure what else needs to be said beyond the fact their staff are blatant liars. They are dishonest at the core.

The company is unethical to a level I've only seen a few times before. When I told them I'm going to dispute the charge on my card with the bank, then they said they would reverse the charge and refund me for the month. Ironic how their policies and what they are able to do changes in real time. When I woke up today, I received an email asking how I was enjoying something on Netflix.

I went back to the account, and it was still open in spite of my closing it. I also noticed the money was never reimbursed for that month. I called back and again had to be hung up on twice, then spoke to one of the biggest pigs of a customer service rep I've ever spoken to, who was not only rude and unprofessional but argumentative and condescending. When I finally got to a supervisor, I told him I was going to take legal action against them, and I have done so in the past with businesses and have no problem doing it again in the future.

At this time, he processed the refund. The reason these businesses conduct themselves like this is because we tolerate it. Their garbage selection of available content isn't worth paying them to be rude to me. I will never be a customer of this company again.

For those that don't care about the way these companies treat other people, just be aware eventually it will be your turn. It may not be Netflix, but the bottom line is these companies all conduct business like this because the ignorant people in this country prioritize entertainment over ethics and values.