Netflix
Netflix Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 7,949 reviews, with 47% likely to recommend; rating distribution shows 58% unfavorable and 31% positive. Consumers are mostly dissatisfied; pros noted are good movies and diverse content while price level is high.
Positive Feedback
Many users praise the variety of shows and movies and some report quick resolution from support; a number of recent Netflix reviews describe satisfactory experiences with helpful agents and resolved issues.
Negative Feedback / Risk Areas
- Frequent Netflix customer complaints about poor customer service and long hold times.
- Billing problems, unauthorized or duplicate charges and delays in refunds.
- Sign-in, connectivity and streaming errors across devices causing interrupted service.
- High membership cost and difficulty cancelling subscriptions or stopping autopay.
Key Takeaways for Future Customers
- Check billing and payment methods closely and expect to request refunds if charged incorrectly.
- Be aware customer service experiences vary; persistence may be needed to resolve issues.
- Consider trialing the membership and monitoring auto-pay before committing long term.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 7,949 reviews, with 47% likely to recommend; rating distribution shows 58% unfavorable and 31% positive. Consumers are mostly dissatisfied; pros noted are good movies and diverse content while price level is high.
Positive Feedback
Many users praise the variety of shows and movies and some report quick resolution from support; a number of recent Netflix reviews describe satisfactory experiences with helpful agents and resolved issues.
Negative Feedback / Risk Areas
- Frequent Netflix customer complaints about poor customer service and long hold times.
- Billing problems, unauthorized or duplicate charges and delays in refunds.
- Sign-in, connectivity and streaming errors across devices causing interrupted service.
- High membership cost and difficulty cancelling subscriptions or stopping autopay.
Key Takeaways for Future Customers
- Check billing and payment methods closely and expect to request refunds if charged incorrectly.
- Be aware customer service experiences vary; persistence may be needed to resolve issues.
- Consider trialing the membership and monitoring auto-pay before committing long term.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Money refund
I have subscribe Netflix amount cut but not subscribe. Please help me sir.
Preferred solution: Full refund
I can't login!
Netflix no longer allows me to login! I know the ID and Password are correct but it still tells me:
The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.
What makes it even more frustrating is that it will work on some of my devices but not others.
For example I can login in to netflix on my nintendo 3ds and ipad but I can no longer login on my laptop or iphone.
keeps telling me my password is wrong!
HELP! I know the password is right!
Come Jan 20th Trump w.b. your Daddy snowflake.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceling membership
Unfortunately my car insurance went up by $20 and I was not expecting that so I had to cancel Netflix. My grocery money also went down so.
Many money cuts in different directions.
So sorry. Thank you for your time.
User's recommendation: Netflix is a lot of fun. You usually find everything you're looking for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo HELP!
I called twice, and I also tried to chat. I got all the way through the chat and then was asked to buy a $40 membership to Just Answer in order to get help with what I need—help with being reimbursed for being double billed in July, August, September, October, and November. Then, when I canceled one payment, you won't let me back on my Netflix, and I'm still being charged for one account.
- When it works
- It works
- When it does not work you are trouble
Preferred solution: I would like a refund for the month I was double charged and I would like access to the account that I have
User's recommendation: Check your bank statement regularly. I’ve had Netflix for over four years and they just recently passed. Summer started charging me twice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Singapore, Singapore
Activate member keeps popping up
When I open my app, the active member keeps popping up when I didn't create an extra member at all! This is so annoying, and I can't watch it for weeks. Please advise or do something about it.
- Movies and series
- Pop ups
Preferred solution: Stop these pop ups
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Raleigh, North Carolina
English subtitles speed
I love Netflix but the English subtitles for Shine On Me are way, way too fast. I'm a fairly fast reader, but fractions of a second for a whole sentence?
I keep having to rewind over and over, especially with the last two episodes that have aired. This is an excellent story, but I am not inclined to recommend it to friends because of this problem (it is a problem).
Please slow it down or start it a second sooner and give a full one second to the subtitles. Thank you!
- Excellent selection
- Only this one
Preferred solution: Slow down subtitles on this particular show please.
User's recommendation: Keep the remote in your hand!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nanaimo, British Columbia
Unauthorized charges made to my account
The worst of it is the bank wanted me to wait for a call so I can explain to them that I have no account, so why did it take so long for reimbursement of my funds? They take money, like right up snatching it from my old fingers, shaky from the efforts of walking from a bus stop to a teller, and when it comes to taking it, they don't even ask, they just do it.
Well, they should have paid me double.
I lost out on my hammock and stand because by the time the money was returned, items sold and only small amounts at a time. What a waste of time.
- Late on other bills
- Lost good deals
Preferred solution: Full refund
User's recommendation: Read a book!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't call me because I Am being charged for Netflix when I canceled it a long time ago. Please put my money back on my debit card. My new number is 530-813-**** i'm asking please put my money back
My reason for calling is because i canceled my Netflix account a while back. Like 4 months ago and I Am Still being charged for Netflix.
I want my money put back on my debt card. My phone number is 530-813-**** my name is iva Fagundes i have $95. That was charging my account from Netflix when I don't have Netflix and more I canceled it. Please stop charging my debit card.
Put my money back on my card, I canceled it like 6 months ago. Please put my money back .
User's recommendation: To future customers, make sure that your debit card is canceled when you transfer your Netflix account.For don't charge you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Netflix isn’t working
My Netflix isn't allowing me to log in to my account. A message about my device not being a part of this household keeps popping up. This is supposed to send a code to my email, but I haven't received a code.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy acct
Nobody answered the damn phone. The clock ran as if somebody was back there answering that phone, but nobody answered the phone, so the problem did not get resolved.
You guys do not have my permission to run my card for $30 on any account associated with my email, so do not run my card again because you do not have permission. I'm tired of you sending my bank account the whole 30 damn dollars. Spectrum pays for my account, and you guys won't even let me log in using my credentials for Spectrum. Instead, do you want to keep charging my *** card $30 a month?
Not happening.
It's done; it's a wrap. You do not have permission to run my card.
- Amazo
- Prices for the crap is just ridiculous
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Rapids, Minnesota
Help with new phone number and email
I paid for Netflix and I can't sign into my account. I'm not pissed here.
There are other entities in place for a suggestion on how stealing can be not anything anymore because we are someone that reasons with imaginations. Lmao
- Admit it and own it thank you netflix your shows are exciting
Preferred solution: Help me enjoy what I paid for by updating my info. I'd like to watch it too.thanks
User's recommendation: Don't sell us anymore.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calgary, Alberta
Resolved: Gift card, the code ripped off ? Would still like to redeem the $25 on it.
I tried to scratch and it wouldnt allow me wasnt doing anything and then scratched a little harder and the whole thing just came off.. was not able to redeem the $25 thats supposed to be on there.. I would still like to redeem this would you be able to give me a call and help me figure this out, please
587-340-****
Connected to canadian_2000@***.com account
Marcela waterhen
- Overpriced
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion he
They helped me very fast. I was very pleased.
They were very respectful and helpful. My issue is taken care of, thanks.
Ypsilanti, Michigan
They took my money and I have not and did not want to pay anymore
I stopped using Netflix three months ago; I don't want it. I woke up to Netflix taking their payment or something I canceled. I just want my money back, and I don't want Netflix ever again.
- Just want my money back
- Idk what this is just want my money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Paso, Texas
To change payment
Very good
I'm trying to change my payment to January 2. Help me to fix it. My email address is ecole5431@***.com.
Preferred solution: Price reduction
Netflix FAQs
The company generally does not offer to refund Netflix subscriptions unless there is a mistake on their end. To start a refund process, ensure you were charged incorrectly after canceling your subscription or during a free trial, and contact Netflix customer service at 888-638-3549 or via the support page and provide evidence that you were wrongfully charged.
To log into your netflix.com account on a web browser, click the Sign In button in the top right corner of the website’s homepage and enter your email or phone number and password.
To access the Netflix account login page via the app, open it on your device, tap the Sign In link, and enter your credentials.
Netflix no longer offers a free trial. However, you can sign up and cancel your subscription anytime if you decide it’s not for you. There are no contracts, cancellation fees, or commitments.
If Netflix isn’t working, you can try several options. First, check the internet connection. Next, make sure you have the latest version of the Netflix app installed and try to clear its cache and data. You can also visit the Netflix Help Center or check social media to see if Netflix is experiencing a service outage. If the methods offered above appear inaffactive, try to reinstall the app. If you encounter specific error codes, you can enter them on the Netflix Help Center for more tailored solutions.
To change your Netflix plan, log in to your account on a web browser or the Netflix app. Go to account settings by clicking on your profile icon and select the Change Plan option under the Plan Details section. Choose the plan you want to switch to and find the Continue or Update button. Click “Confirm Change” to finalize your new plan. Changes to a higher-priced plan start working immediately, while downgrades will take effect at the start of your next billing cycle.
Netflix was founded on August 29, 1997, by Reed Hastings and Marc Randolph in Scotts Valley, California.
Netflix allows you to have up to 5 profiles on a single account. Each profile can have its personalized settings, including language preferences, maturity levels, and viewing restrictions.
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Unethical company. A computer system would never charge you if you cancel subscription.
It has to be a filthy human like the ones occupying opposing and bombarding the innocents in holy land. It has to be a filthy human that overrides the system and start charges for cancelled subscription
bad
Hello
Netflix has been turned communist by Obama!
TRUE
They are One of many companies that are out right thieves. The have Chinks answering calls, cannot understand them.
Bad information. Won't help solve the issue. But they get their money up front first.
They should have their Federal License revoked. But Our crooked Government looks the other way, as usual.
Right, the deposed Biden administration .... I vaguely remember that. We all lost some brain matter during that awful four years.
Netflix is giving some of the money to kamala harris campaign. We closed our account. Just so everybody knows that customer service tells you to get your refund back through your bank.
I canceled my account because of the new plan setup. having ads with basic or having to pay almost $16 to not have ads is ridiculous.
glad they donated to Harris campaign though.
Harris 2024. *** trump and your feelings.
I closed our account as well. Then we cancelled Kamala.
2 for 2.
"Harris 2024" ; a fading bad memory. Never a more unqualified candidate in my lifetime.
Just found out their head cheese donated 7 million to harris campaign. I hope every Republican in the country gives them the boot , I did.
Dumb Maga jerk.
Wow, genius ; is that your entire comment ? Limited vocabulary ?
Communication issues ? Anger management problems ? Go sit in mommy's corner and sulk. It's over.
Harris / Biden are gone. Reality rules.
Lovin
I dont even have a account i was trying to set up a account. And when I put my card number in it said account confirmed it charged my card $7.55 each time but wouldn't verify my phone number.
Thanks