Netflix
Netflix Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netflix has a 2.4 star rating from 9327 customer reviews; 47% would likely recommend. Consumers are mostly dissatisfied; rating distribution shows 61% unfavorable and 30% positive.
Key Takeaways for Future Customers
- Check billing and subscription activity closely to avoid unexpected charges.
- Expect limited support response; many Netflix reviews cite long waits.
- Consider price level and limited discounts before choosing membership.
Negative Feedback / Risk Areas
- Frequent customer complaints about double debits and unauthorized billing and refund delays.
- Poor customer service access and difficulty resolving subscription or account verification issues.
- Problems with device recognition when traveling or using multiple TVs.
Positive Feedback
Reviewers praise the selection of good movies and shows and value diversity of content.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netflix has a 2.4 star rating from 9327 customer reviews; 47% would likely recommend. Consumers are mostly dissatisfied; rating distribution shows 61% unfavorable and 30% positive.
Key Takeaways for Future Customers
- Check billing and subscription activity closely to avoid unexpected charges.
- Expect limited support response; many Netflix reviews cite long waits.
- Consider price level and limited discounts before choosing membership.
Negative Feedback / Risk Areas
- Frequent customer complaints about double debits and unauthorized billing and refund delays.
- Poor customer service access and difficulty resolving subscription or account verification issues.
- Problems with device recognition when traveling or using multiple TVs.
Positive Feedback
Reviewers praise the selection of good movies and shows and value diversity of content.
Media from reviews
![Netflix - Review in Media category from [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]](https://img.youtube.com/vi/vmRA9YAquxc/0.jpg)
Netflix Collective Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Ana, California
Refusal of Discounted Services
Just cancel Netflix and move to another provider. Netflix is an arrogant and abusive corporation. They treat Seniir Citizens like trash, and vets ans the disabled.
I am a member since 2008! I am a 68-year-old, disabled, senior citizen, on SNAP benefits.
Your competitors, Disney+, Prime, Peacock, and Apple+, all have offered me discounted services. Yet, when I call your customer service, the first time, I was hung up on for asking the operator to repeat herself. The second operator tells me, 'Netflix would rather I cancel than give me a discount.' That seems harsh, to say the least.
Netflix, I have been with your service since you delivered DVDs. Please, offer me a discount on my UHD service, as I can no longer afford your $25 monthly fee and would rather not downgrade my services.
- Fair amount of watchable content
- Inflexibility
- Service
- Price
Preferred solution: Price reduction
User's recommendation: Go with; Prime, Disney, or Peacock they will give you discounts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
To cancel Netflix
You are getting too expensive and I no longer want your service I may come back later I don't know thanks for your support please cancel my subscription thank you
User's recommendation: Wait to describe until prices come down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney refund
I have subscribe Netflix amount cut but not subscribe. Please help me sir.
Preferred solution: Full refund
If someone i mean a person doesn't call me immediately I will call attorney general tomorrow.
I can't login!
- Login fails on some devices despite correct ID and password.
- Works on Nintendo 3DS and iPad, but not on laptop or iPhone.
Netflix no longer allows me to login! I know the ID and Password are correct but it still tells me:
The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.
What makes it even more frustrating is that it will work on some of my devices but not others.
For example I can login in to netflix on my nintendo 3ds and ipad but I can no longer login on my laptop or iphone.
keeps telling me my password is wrong!
HELP! I know the password is right!
Too expensive!!
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Resolved: I was charged twice by Netflix this...
I was charged twice by Netflix this month. On 4/27/2026, I saw two charges: one for my subscription, which I have paid $9.97, but then I saw an extra charge of $25.00 on my Redstone card.
I only have one Netflix account under selvincontrerassicaz@***.com.
I did not authorize the second charge. Please refund the duplicate charge of $[amount] immediately and confirm that I will not be double-charged going forward.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plymouth, Minnesota
Resolved: So can I meet the all of us are dead...
Company fixed the issue and I have been provided with settlement agreement.
So can I meet all of the 'All of Us Are Dead' cast? Because my friends, I haven't met them in a while.
Can I also have their phone numbers? I am booking all of them.
Tell them to meet me at 6420 Douglas Drive, Eden Park, zip code 55429, apt 206, Brooklyn Park, Minnesota, United States by May 9, 2026. Thank you, please tell them.
- Idk
- Idk
Preferred solution: So can I met the All of us are dead cast and I haven't met them in a while tell them to met me at 6420 Douglas drive ave north Eden park zip 55429 apt 206 Brooklyn park Minnesota United States tell them to met me may 9 2026 tyy
User's recommendation: Idk
Chicago, Illinois
Charged after cancellation
- The agent named Tana was rude and talked over me.
- I asked for a supervisor; I wasn't heard, and I got a refund of $8.99.
Company fixed the issue and I have been provided with partial refund.
She didn't let me talk and explain what happened. She kept over-talking me and being very rude. When I told her to be nice and have etiquette, she put me on hold and came back to the phone. I told her I no longer wanted to speak to her because of her attitude and tone of voice.
I told her I would like a supervisor to handle the situation because she was being disrespectful for no reason.
She still proceeded to over-talk me, and rudely said she was going to refund me for the cancellation. It left me confused, but glad I was able to get a refund of $8.99.
- Love the movie choices
- Movie about children twerking half naked
- Movie
User's recommendation: Be [PERSON_NAME] and consistent when talking to foreigners.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized pending charge on my cashap card
I was put on hold and never gotten back to on my situation of a false charge on my cash card. I need this matter resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIn Feb 2026, I thought I could add a...
In Feb 2026, I thought I could add a new member to my premium Netflix account. When I realised that would incur an additional cost of $7.98 per extra member, I quickly remove the additional member without deleting that extra slot (no assignment of additional member to that extra slot!
As a result, I have been charged an extra $7.98 unknowingly since then even though I did not assign a new/additional member to that extra slot.
I only realise only when I received a SMS about card payment issues with my Netflix account. I would appreciate if you could rectify this discrepancy.by refunding my excess payments for the past months since Feb 2026
User's recommendation: I was so difficult to seek clarifications from Netflix what Premium subscription level actually entitles to! My daughter moved house and had difficulties to re-establish connection/service with Netflix and eventually I had to add her as additional slot/member and got charged $7.98 additionally over and above my Premium subscription fee! Later I searched internet and found the following article about what Netflix Premium subscription provides - see attached. Rightfully I should not have been charged $7.98 additionally for the past 2 months!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingston, Kingston
Resolved: Netflix was not loading
- Netflix isn't loading and no videos play.
- I can't watch anything new and nothing is loading.
- I've called support multiple times; issue persists.
Company fixed the issue and I have been provided with product or service ordered.
I call more than once a couple times to be exact and I still have not gotten any breakthrough my Netflix is still not loading and I am not getting any videos and I can't watch anything new subscription that I mean last month so I don't know what to do anymore
Phoenixville, Pennsylvania
Account not working as expected
I got the extra household for $8.99, second home. It ain't working, keeps saying I'm not at home. Dumb
- Options
- Difficult time getting it to work all the time and consistently
Preferred solution: Price reduction
User's recommendation: Amazon
Washington, District Of Columbia
Membership
Fake messages that my membership is getting cancelled from the hackers or fraud by may 29 2026 but I called the customer service and they fixed my issue do I am ok right now and fully recovered my membership
User's recommendation: I suggest to call customer service directiy
Scarborough, Ontario
To report a dispute of withdrawal from my account
This is the second time $21 has been withdrawn from my account RBC even after canceling a subscription that was not authorized by me.
I want a refund and I dont want any further withdrawals from my account from Nexflix
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Klerksdorp, North-West
Resolved: Error in view
There is nothing playing on my screen; it is just black with no sound. I am a first-time user, and I have an active internet connection.
- More movies
- Error on the 1st day
Preferred solution: To be helped by seing movies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westborough, Massachusetts
Overcharge
- Double billed to bank via Verizon.
- I am owed 7 months at $24.99 and request a refund to the card on file.
I have been double charged for months. I was unable to speak to a human.
I got a chat AI . Frustrating, for atleast 4 months I have been dealing with this. I have been paying through my Verizon plan,also to Netflix directly. The payment was forced through and it put my account in arrears, overdraft charges for every item that bounced back.
$35 a pop. 140 worth. My bank will not rectify and says to take it up with you. I have no resolution.
I need my refund. I need it canceled, not from my Verizon plan but from NETFLIX . Frustrating. The name of this service is accurate.
I am indeed pissed. I am a disabled elderly woman who tries to live on less than $1000 monthly from SSDI.
Can assist supervisor help? Please?
[PERSON_NAME] told me she couldn't help me with more than 1 month because of the email I use, when I asked if I could change it. She said no, I asked for canceled she also said no.
I am owed 7 months at 24.99
Unsatisfied, contacted Utilities commissioner. I am being double billed. I demand some sort of refund to my card on file.
This has caused financial hardship as my bank imposes a charge when there is no money to cover. BECAUSE I pay through Verizon.
She refused for me to speak to a supervisor.
Unsatisfied do not recommend to other customers
If your bank account ever has less than $25 in it, maybe a streaming service isn’t in your budget.
Des Moines, Iowa
Accidentally created 2 accounts
I accidentally created two accounts and got charged twice. My son has an expired account, and I tried to create one but was charged twice.
Preferred solution: Full refund
Nairobi, Nairobi County
Report Double Charges for two months consecutively
- Charged twice in April and twice in May.
- An April refund was promised but not resolved; a refund for both months and legal action are threatened.
Dear Netflix .
I have been charged Twice for two months. This is not fair at all
The month of April, I called a customer care agent who promised to initiate the refund but did not solve my problem at all.
Now this month of May , I have been charged again twice, which is completely wrong.
I demand a refund for the two months or else I'm gonna sue you guys.
[PERSON_NAME]
Netflix FAQs
The company generally does not offer to refund Netflix subscriptions unless there is a mistake on their end. To start a refund process, ensure you were charged incorrectly after canceling your subscription or during a free trial, and contact Netflix customer service at 888-638-3549 or via the support page and provide evidence that you were wrongfully charged.
To log into your netflix.com account on a web browser, click the Sign In button in the top right corner of the website’s homepage and enter your email or phone number and password.
To access the Netflix account login page via the app, open it on your device, tap the Sign In link, and enter your credentials.
Netflix no longer offers a free trial. However, you can sign up and cancel your subscription anytime if you decide it’s not for you. There are no contracts, cancellation fees, or commitments.
If Netflix isn’t working, you can try several options. First, check the internet connection. Next, make sure you have the latest version of the Netflix app installed and try to clear its cache and data. You can also visit the Netflix Help Center or check social media to see if Netflix is experiencing a service outage. If the methods offered above appear inaffactive, try to reinstall the app. If you encounter specific error codes, you can enter them on the Netflix Help Center for more tailored solutions.
To change your Netflix plan, log in to your account on a web browser or the Netflix app. Go to account settings by clicking on your profile icon and select the Change Plan option under the Plan Details section. Choose the plan you want to switch to and find the Continue or Update button. Click “Confirm Change” to finalize your new plan. Changes to a higher-priced plan start working immediately, while downgrades will take effect at the start of your next billing cycle.
Netflix was founded on August 29, 1997, by Reed Hastings and Marc Randolph in Scotts Valley, California.
Netflix allows you to have up to 5 profiles on a single account. Each profile can have its personalized settings, including language preferences, maturity levels, and viewing restrictions.
Brands Related to Netflix
Companies Similar to Netflix
Hulu
“It's bad enough that Hulu makes me watch the same commercials during every break of every show, but now...“
Amazon Prime Video
“I never made the payment for prime video at all I will for money to be refunded now I don't even have...“
Peacock TV
“Nobody let me talk to them on the phone. You guys are trying to take $79 out of my account when I cancel...“
Paramount Plus
“I already filled this out but I'll summarize. I will cancel everything you buy. You ruin anything you...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You know if you people started cancelling services when you don't like services the prices would drop
It is an informed consumer that takes full advantage of market pressures, and seeks to level the playing field. Kudos for taking Netflix to task, when; Disney +, Prime, Peacock and Apple + ALL have been responsible corporations. By responding to economic pressures, in a responsible fashion.
" I can no longer afford your $25 monthly fee" Easy Button Solution. CANCEL the service and move on with your life.
I'm sure that no one was rude. You're taking NO as rude which is common amongst entitled people who think that they are owed something. My guess is that you're a professional P I T A who enjoy trying to bully people who are just trying to make it through a shift.
They said no, it's over forget it. Your comment was NOT helpful.
You are "sure nobody was rude"? By tje use of which psychic powers do you arrive at this conclusion?
Most genuine Americans WOULD consider a Customer Service Representative hanging up on a paying client TO BE 'rude'. Next? The "Easy Button" phrase and concept originated from a 2005 Super Bowl XXXIX television commercial.... CARE TO STEP INTO THIS DECADE???
Further, IF one HAD R E A D the posting, One would REALIZE, that FOUR other Arreaming services AGREED to lower their prices, for Low Income Americans. That is CALLED 'MARKET DICTATED ACTIONS', and IS VERY AMERICAN and a cornerstone of our Free Markets in this democratic Republic.
Please, pick up a BOOK and READ, instead of just using books for FUEL for FIRES, and HITTING people that do not; Look like you, talk like you, believe in the same God as you, or any/all of the MANY prejudices you have displayed in your Specious rant.. In conclusion; careful of yoir blood pressure, Friend, Specious ranting is a sign of someone that has real problems controlling themselves in public.
I chose not to be lectured by a begging, dusty old b u m who at best has two years left. I can tell why you're alone.
You're entitled and nasty.
I'll bet you've estranged your kids (if you had any). What a loser.