Netflix
Netflix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netflix has 2.5 star rating based on 8177 customer reviews. Consumers are mostly dissatisfied.
45% of users would likely recommend Netflix to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good shows, Movies.
Cons: Customer service, None i can think of, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netflix has 2.5 star rating based on 8177 customer reviews. Consumers are mostly dissatisfied.
45% of users would likely recommend Netflix to a friend or colleague.
- Rating Distribution
Pros: Good movies, Good shows, Movies.
Cons: Customer service, None i can think of, Poor customer service.36% of users think that Netflix should improve its Customer Service.
45% of users say that they won't use Netflix in the future for similar services or products.Recent recommendations regarding this business are as follows: "Make it easy to communicate with your customers. I shouldn't have to pay $2 to get your phone number.", "Si", "quick response and stop taking money without the mandate", "Do not enroll", "Answer phone".
Most users ask Netflix for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Netflix Reviews
"Change method of payment"
Thank you Ransel was efficient and welk knowledge about my issue, %greatcustomer experience. Love that nothing to change it was simple and easy.
"Change in billing"
I canceled my Netflix membership on May 11th and it said it would be disconnected May 12th. Today Netflix build me 27 plus dollars for my membership that I...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jakarta, Jakarta
Help me to check sir
I have made a payment for 1 month. However, my account cannot be logged in and cannot be found.
My email is rianlee900@***.com
please help me to check my account netflix sir or brother.
please help me because my account cannot login. i really so sad.
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Verified ReviewerMoney refund
I have subscribe Netflix amount cut but not subscribe. Please help me sir.
Preferred solution: Full refund
I can't login!
Netflix no longer allows me to login! I know the ID and Password are correct but it still tells me:
The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.
What makes it even more frustrating is that it will work on some of my devices but not others.
For example I can login in to netflix on my nintendo 3ds and ipad but I can no longer login on my laptop or iphone.
keeps telling me my password is wrong!
HELP! I know the password is right!
Come Jan 20th Trump w.b. your Daddy snowflake.
Replying to
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Verified Reviewer |
Dallas, Texas
Resolved: Problem signing in on ipad
Company fixed the issue and I have been provided with apology. Turned out to be spectrum internet problem
All of a sudden I cant sign on to Netflix saying I have a vpn or proxy turned on. They could not help me and said call cable company, which I did and they were no help.
All in my iPad.
It just started not working tonight. No one could help me fix it on both ends
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Verified ReviewerSystem Generated Sales Tax
To whom it may concern, my name is Dawn Mcleod I am writing this email to inform your company headquarters that your System Generated Sales Tax is incorrect!! I live in Orlando Florida, the sales tax for Oramge county Florida is 6.5%.
Your System Generated Sales Tax is charging me $1.02 for tax. That is12.8% I do not know what state and county charges that much sales tax, but I can guarantee I would absolutely never live in a county that chares that much sales tax!! I tried to rectify the error that your company has been over charging me for years, however I was unsuccessful due to the fact that your employees are unable to make the appropriate changes on their end, so I was told multiple times today! Since your company has been over charging me for years and is inable or unwilling to make the appropriate changes for the coumty to which I live, I will no longer be a member of your company after April 25 when my subscription is completed!
It is quite sad that your company is loosing a loyal customer for multiple years over a difference of $.50 That just confounding to me. By the way apparenty your System Generated Sales Tax apparently is not able to do math correctly! Because of that your company has been ripping customer offfor years!! I myself am on a fix income on disability due to injuries I sustained during active duty.
If this is how you treat your customers, then I have no desire to be any part of you company! Just FYI $7.99
× 6.5% is $.51 my bill should only be $8.50.
Preferred solution: Price reduction
User's recommendation: Check the amount Netflix is charging you for your Sales Tax!
Inquiring minds want to know. Have you moved since you stated you would never live in a county that charged that much tax? Have you any plans to edit your post and apologize?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unauthorized access, fraudulent charge
I need to share something that happened to me recently with Netflix because its honestly alarming, and I think people should be aware.
A few days ago, on January 30, I got a notification that someone tried to change the email on my Netflix account. I hadn't used or recharged my account since July 2024, so this immediately felt suspicious.
I didn't think too much of it at first, but today, things got worse.
This morning, February 1, I checked my bank account and saw a $2.99 charge labeled 5F516A Netflix.com Los Gatos. I never made that payment. I haven't even been using Netflix for months, so why was I being charged? That's when it really hit me someone had actually gained access to my account.
And then, something even weirder happened.
I noticed that Netflix's website and all the emails I received from them had suddenly switched to Arabic. I never changed my language settings, so clearly, someone else did.
At this point, I'm beyond frustrated. How did someone get into my account? Why was I charged money for something I didn't authorize?
And why was my account being altered without my knowledge? This isn't just a small issue it's a serious security problem.
I've already reached out to Netflix, demanding that they investigate, refund my money, and restore my account settings. But honestly, this whole thing has made me question how safe our accounts really are. If this can happen to me, it can happen to anyone.
So if you have a Netflix account, please check your emails, monitor your transactions, and make sure your security settings are strong.
If something seems off, act fast.
I never thought this would happen to me, but here I am, dealing with a hacked account and unauthorized charges. Netflix needs to do better.
- I can watch a variety
- Lack of account protection
- Customer support uncertainty
- Takes long to actually take action on costumers problems
Preferred solution: Full refund
User's recommendation: I need to share something that happened to me recently with Netflix because it’s honestly alarming, and I think people should be aware. A few days ago, on January 30, I got a notification that someone tried to change the email on my Netflix account. I hadn’t used or recharged my account since July 2024, so this immediately felt suspicious. I didn’t think too much of it at first, but today, things got worse. This morning, February 1, I checked my bank account and saw a $2.99 charge labeled “5F516A Netflix.com Los Gatos.” I never made that payment. I haven’t even been using Netflix for months, so why was I being charged? That’s when it really hit me—someone had actually gained access to my account. And then, something even weirder happened. I noticed that Netflix’s website and all the emails I received from them had suddenly switched to Arabic. I never changed my language settings, so clearly, someone else did. At this point, I’m beyond frustrated. How did someone get into my account? Why was I charged money for something I didn’t authorize? And why was my account being altered without my knowledge? This isn’t just a small issue—it’s a serious security problem. I’ve already reached out to Netflix, demanding that they investigate, refund my money, and restore my account settings. But honestly, this whole thing has made me question how safe our accounts really are. If this can happen to me, it can happen to anyone. So if you have a Netflix account, please check your emails, monitor your transactions, and make sure your security settings are strong. If something seems off, act fast. I never thought this would happen to me, but here I am, dealing with a hacked account and unauthorized charges. Netflix needs to do better.
Same thing happened to me but I caught my within a day. Netflix use to be good but now they have to many things happening.
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Verified ReviewerAutorizar no desactivar el servicio
Necesito no me desactiven el servicio quiero continuar mi servicio de nefly &$@poreso no queria retirarme de nefly porque es complicado retirarce, necesito seguir conectado espero hoy acepeten no devonectarle
Preferred solution: Apology
User's recommendation: No deconectarce nefly
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Verified ReviewerI need to closed my Netflix account.
I need to close my account because I don't have time to use it, but I tried many times to contact customer service. The issue is still the same; I am unable to connect.
Preferred solution: I need close my account
User's recommendation: No one answered
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Verified Reviewer |
Stokesley, North Yorkshire
Complain about the killing dog in movie
I watch Netflix because I trust your network, there was this Indian film called jewel thief I start to watch then after 20 minutes of film I saw the guy shoot the dog with his gun this is so bad you not supposed to show this crap on your network I trust your network and you should stop showing the dog gets killed not good at all
The movicalled jewel thief stop it
User's recommendation: Stop shown film killing the animals and dogs
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Verified ReviewerStill can't use my Netflix to watch shows, now I have to wait 3 days for them to figure out the problem... Netflix just trying to get more money saying if I upgrade my plan it will fix the issue.
Keeps saying I'm using a VPN or proxy server when I'm not using either one, I checked for VPN's, I reset my network settings and I'm still getting this message.
As you can see from the screenshots I have neither a VPN or a proxy so it's Netflix not my phone.
- Decent shows and movies
- Always trying to get people to pay more money and provide the same service for it
Preferred solution: Full refund
User's recommendation: Buyer beware.
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Verified Reviewer |
Johannesburg, Gauteng
My Netflix is not working on my tv
I took a photo my Netflix is not working I don't know why I have have paid is bit working I want my money
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Verified ReviewerPersonal
You guys keep increasing my monthly payment without a notice. I expressed my concern to the customer service representative, but she refused to believe that I don’t get any notification changing the price of my Netflix account.
She was a bit rude and she didn’t try to solve the problem, she went directly to. “I’m going to cancel your account” Without giving me options, I was the one asking
I got kicked out of the call. 
I've been trying to get a hold of Netflix for a few months now. There is a joke special in customer service.
- Good movies
- Too expensive
Preferred solution: I need customer service advice not a machine
User's recommendation: Do not use this company
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Verified ReviewerSin service
No funciona Netflix, no trabaja Netflix, no tenemos servicio. Hablar con alguien, por favor.
Por favor, un teléfono con quien hablar.
- Ninguno
Preferred solution: Representante
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Verified ReviewerGeneral Transactions
I'm writing to report an issue with multiple unauthorized deductions from my account over a short period. I've noticed R10 being deducted approximately 9 times. I haven't authorized these repeated charges. Can you please investigate this matter and refund the incorrect charges?
My account details: sebelaretsibile@***.com
Best regards,
Retsibile Sebela
- Convenience
- Original content
- Personalised recommendations
- Context overload
- Cost
- Dependence or internet
Preferred solution: Full refund
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Verified Reviewer |
Krakow, Lesser Poland
Address email for my account has changed without my knowledge.
Any progress on this issue?
Good morning, I have received information that the email address for my account has changed. I never asked for it, so I suspect the data was stolen.
My subscription is paid together with telecommunication services, Internet, TV through the PLAY operator, and all payments are up to date. Now, when logging into my account Jumbo871@***.com, instead of being able to view content, I am asked to register and select a rate plan. But it's already paid.
How can we solve this?
Regards.
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Verified Reviewer |
Vacaville, California
Billing error
Over charge I am being billed twice every month I only have one TV
AHEPA 58-11
MARGE DIGNOTI
1534 Berlin tpke Unit 107
Wethersfield CT. 06109
Please advise!!!
Netflix FAQs
The company generally does not offer to refund Netflix subscriptions unless there is a mistake on their end. To start a refund process, ensure you were charged incorrectly after canceling your subscription or during a free trial, and contact Netflix customer service at 888-638-3549 or via the support page and provide evidence that you were wrongfully charged.
To log into your netflix.com account on a web browser, click the Sign In button in the top right corner of the website’s homepage and enter your email or phone number and password.
To access the Netflix account login page via the app, open it on your device, tap the Sign In link, and enter your credentials.
Netflix no longer offers a free trial. However, you can sign up and cancel your subscription anytime if you decide it’s not for you. There are no contracts, cancellation fees, or commitments.
If Netflix isn’t working, you can try several options. First, check the internet connection. Next, make sure you have the latest version of the Netflix app installed and try to clear its cache and data. You can also visit the Netflix Help Center or check social media to see if Netflix is experiencing a service outage. If the methods offered above appear inaffactive, try to reinstall the app. If you encounter specific error codes, you can enter them on the Netflix Help Center for more tailored solutions.
To change your Netflix plan, log in to your account on a web browser or the Netflix app. Go to account settings by clicking on your profile icon and select the Change Plan option under the Plan Details section. Choose the plan you want to switch to and find the Continue or Update button. Click “Confirm Change” to finalize your new plan. Changes to a higher-priced plan start working immediately, while downgrades will take effect at the start of your next billing cycle.
Netflix was founded on August 29, 1997, by Reed Hastings and Marc Randolph in Scotts Valley, California.
Netflix allows you to have up to 5 profiles on a single account. Each profile can have its personalized settings, including language preferences, maturity levels, and viewing restrictions.
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Netflix has been turned communist by Obama!
TRUE
They are One of many companies that are out right thieves. The have Chinks answering calls, cannot understand them.
Bad information. Won't help solve the issue. But they get their money up front first.
They should have their Federal License revoked. But Our crooked Government looks the other way, as usual.
Netflix is giving some of the money to kamala harris campaign. We closed our account. Just so everybody knows that customer service tells you to get your refund back through your bank.
I canceled my account because of the new plan setup. having ads with basic or having to pay almost $16 to not have ads is ridiculous.
glad they donated to Harris campaign though.
Harris 2024. *** trump and your feelings.
Just found out their head cheese donated 7 million to harris campaign. I hope every Republican in the country gives them the boot , I did.
Dumb Maga jerk.
Lovin
I dont even have a account i was trying to set up a account. And when I put my card number in it said account confirmed it charged my card $7.55 each time but wouldn't verify my phone number.
Thanks