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What is your customer experience with Netflix?

Netflix Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Netflix has 2.5 star rating based on 8739 customer reviews. Consumers are mostly dissatisfied.

  • 45% of users would likely recommend Netflix to a friend or colleague.

  • Rating Distribution
  • Pros: Good movies, Good shows, Movies.
    Cons: Customer service, None i can think of, Too expensive.

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Media from reviews

Netflix
Netflix payment did acc not workingNetflix - Not activate my planNetflix - Movies not showingMy Netflix on tv is saying sorry we could not reach Netflix serviceNetflix not workingNetflix - I got charged twice to restart my membership
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Top Netflix Reviews

Positive Review

"With ease"

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Wonderful stress free. The person was a Pleasant representative . Resolved my issue with ease . I did not have to wait long on line

Critical Review

"Stold money out of my account..had account for 30 days canceled it on the 29th day an they still took my money"

stars-rating stars-rating stars-rating stars-rating stars-rating

Stold money..canceled my account an the still took money ..had account for 30 days canceled it on day 29 an they took liberty to my account User's...

Show reviews that mention
account service customer customer service phone money payment card problem issue
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Erynn Xkp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel auto payment and refand amount

Auto payment close and reffend my amount I am not happy for this behaviour please cancel auto payment and refund my amount

View full review

Preferred solution: Full refund

Rahul K Wqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Money refund

I have subscribe Netflix amount cut but not subscribe. Please help me sir.

View full review
Loss:
$786

Preferred solution: Full refund

12 comments
Guest

bad

Mykayla Jwq

Hello

Guest

Netflix has been turned communist by Obama!

Guest
reply icon Replying to comment of Guest-2516102

TRUE

Guest
reply icon Replying to comment of Guest-2516102

They are One of many companies that are out right thieves. The have Chinks answering calls, cannot understand them.

Bad information. Won't help solve the issue. But they get their money up front first.

They should have their Federal License revoked. But Our crooked Government looks the other way, as usual.

Guest
reply icon Replying to comment of Guest-2516102

Netflix is giving some of the money to kamala harris campaign. We closed our account. Just so everybody knows that customer service tells you to get your refund back through your bank.

Guest
reply icon Replying to comment of Guest-2567707

I canceled my account because of the new plan setup. having ads with basic or having to pay almost $16 to not have ads is ridiculous.

glad they donated to Harris campaign though.

Harris 2024. *** trump and your feelings.

Guest
reply icon Replying to comment of Guest-2516102

Just found out their head cheese donated 7 million to harris campaign. I hope every Republican in the country gives them the boot , I did.

Guest
reply icon Replying to comment of Guest-2516102

Dumb Maga jerk.

Guest
reply icon Replying to comment of Guest-2516102

Lovin

MICHELLE K Vzs

I dont even have a account i was trying to set up a account. And when I put my card number in it said account confirmed it charged my card $7.55 each time but wouldn't verify my phone number.

Andrus M

Thanks

View more comments (11)
Anonymous

I can't login!

Netflix no longer allows me to login! I know the ID and Password are correct but it still tells me:

The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.

What makes it even more frustrating is that it will work on some of my devices but not others.

For example I can login in to netflix on my nintendo 3ds and ipad but I can no longer login on my laptop or iphone.

keeps telling me my password is wrong!

HELP! I know the password is right!

View full review
558 comments
Guest

Come Jan 20th Trump w.b. your Daddy snowflake.

Guest
reply icon Replying to comment of Guest-2588968

Canceled my Netflix subscription and sent out notices to everyone I know. Why are you taking $7,000,000 and donating to a political party? Improve your company or give me a refund!

Guest

Netflix has been turned communist by Obama!

Tommi Axt
reply icon Replying to comment of Guest-2516104

You are a psycho

Guest

Password reset?

Guest

Same bloody problem with my playstation, which until this morning was logged in on problem

Guest

This happened to me and I figured out that I had exceeded the number of devices I could be logged into at one time. Once I logged out of the excess devices, it worked on the new one without any trouble.

Guest
reply icon Replying to comment of Guest-1963831

dumb people would just tell you to click forgot password.

Guest

I am having the same problem. I can sign in using the Android app but not through the browser (a browser I had used to login before).

Guest

Logged into 2 devices but computer says password is wrong. Reset 3 times but after a few hours I get the same message. Rubbish to have such a stupid problem on such a large platform

Guest

anyone found a fix for this

Artavious Jhw

same to me..

Mega Fnj

The same thing is happening for me and i am very pissed Im using a friends account and i accidentally logged out and now it wont let me log in saying that my password is incorrect I am very pissed

Chanie Rvw

I was having this issue too where I was only able to log in on the x-box and laptop and what I did was I went into my account on one of the devices I was able to log into. Scroll down and under settings click on sign out all devices. It worked for me and hopefully it will help.

Guest

I had this problem, spoke to online adviser today (09/04/20) they said to reset password to one just with numbers in. I lost the chat when I went to reset password but when I logged in again with numbers as password it worked on 2 separate devices. Not sure if she had done something to my account or it will work for everyone but may be worth a shot.

Guest
reply icon Replying to comment of Guest-1848272

Dude, THANK YOU. You solved my issue. Idk why, but with letters its was not working, but when my pass were all numbers, I could log in.

Guest

Log on the phone but can not log on to tv, what is happening. Anyone from Netflix answering our concerns?

Guest

Its strange! Everything was fine.

Then suddenly I got logged out from my mobile app and website. Whenever I try to login it says "Incorrect password".

I have opened a ticket. Lets see if this issue gets resolved.

Trentin Ylr
reply icon Replying to comment of Guest-1846385

Damn, I'm experiencing the same issue with my account as well. Have you had any luck trying to log in?

Guest
reply icon Replying to comment of Trentin Ylr

So am i

View more comments (557)
John Z Izs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Princeton, British Columbia

They gave my account away.

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Netflix - They gave my account away.

They gave my account after receiving a fake story from another email address. They proceeded to change the email on my account without anything but an email to me with the chat record.

I must have had my password leaked somehow.

I was told they couldn't reverse the change when I got ahold of customer service after I got off work. I'm not impressed.

View full review

User's recommendation: Change ur passwords

Adalin Xui

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Nexflix issue

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Netflix - Nexflix issue

There were two accounts and there was only supposed to be one don't know how it happened, but it happened before I'm back I'm good because I'm getting my refund back

View full review

User's recommendation: Yea

Kindle Bee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

Partially blind I want Netflix with ads for 7.99

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Partially blind I want Netflix with ads for 7.99

I cant see I need to speak to someone please hhhjjjk hhelppppp help helllllp I cant deep breathe and feel like a human again please help my family please please help me out thank you please help me turn my family tv on please help me please help my elderly eye trouble please help icaalll and nob

View full review
Resolved
Dottie J Iel

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: My Netflix is not working

My Netflix is not working
Updated by user Jun 08, 2025

Company fixed the issue and I have been provided with apology. I was not able to sign into Netflix.I was not offered anything. Went onto Netflix customer chat.

Original review May 23, 2025

My Netflix is just not going to the selection area...its showing me payment plans? I already have a payment plan!!

The $7.99 a month plan which is on auto payment! So what is the reason my Netflix is not working???

View full review
Albert L Cws

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

#BB Always is ready

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Netflix - #BB Always is ready
Netflix - #BB Always is ready - Image 2
Updated by user May 19, 2025

You can feel the vibe of each movie, and you can represent tha action you want each day , and you put in function the right way. Just having fun and making the best ideas and performance the movie and having an a good presentation and a good lights camera action. they talk me something about marvel

Original review May 17, 2025

Hello my name is Alberto Lucero and I have a type of ideas so you can growing more your company and we can star plans I have a lot ideas and I know how we can make a video crossing the border. Like type of movies and doing everything with respect and be sure of what we doing. I have a place where I sell food In nogales Sonora so I dont know you can make a video game and allot of things maybe in Florida or we can make looks like other places but in Nogales Arizona tu you know everything could growing up just doing the things Like

View full review

User's recommendation: Learning and never stop dreaming it doesn’t matter if you are wake up keep dreaming

Anna C Ubv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been charged for my UK Netflix account after deleting it

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I have been charged for my UK Netflix account after deleting it
I have been charged for my UK Netflix account after deleting it - Image 2

I have moved to Qatar so deleted my old UK account, and opened a Qatari Netflix account. However, I have still been charged for my deleted UK account.

View full review

Preferred solution: Full refund

User's recommendation: Watch out

Resolved
Undram G

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Unauthorized access, fraudulent charge

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Contains 1 confidential file for company representatives

I need to share something that happened to me recently with Netflix because its honestly alarming, and I think people should be aware.

A few days ago, on January 30, I got a notification that someone tried to change the email on my Netflix account. I hadn't used or recharged my account since July 2024, so this immediately felt suspicious.

I didn't think too much of it at first, but today, things got worse.

This morning, February 1, I checked my bank account and saw a $2.99 charge labeled 5F516A Netflix.com Los Gatos. I never made that payment. I haven't even been using Netflix for months, so why was I being charged? That's when it really hit me someone had actually gained access to my account.

And then, something even weirder happened.

I noticed that Netflix's website and all the emails I received from them had suddenly switched to Arabic. I never changed my language settings, so clearly, someone else did.

At this point, I'm beyond frustrated. How did someone get into my account? Why was I charged money for something I didn't authorize?

And why was my account being altered without my knowledge? This isn't just a small issue it's a serious security problem.

I've already reached out to Netflix, demanding that they investigate, refund my money, and restore my account settings. But honestly, this whole thing has made me question how safe our accounts really are. If this can happen to me, it can happen to anyone.

So if you have a Netflix account, please check your emails, monitor your transactions, and make sure your security settings are strong.

If something seems off, act fast.

I never thought this would happen to me, but here I am, dealing with a hacked account and unauthorized charges. Netflix needs to do better.

View full review
Loss:
$3
Pros:
  • I can watch a variety
Cons:
  • Takes long to actually take action on costumers problems
  • Potential for future hackers
  • Customer support uncertainty

Preferred solution: Full refund

User's recommendation: I need to share something that happened to me recently with Netflix because it’s honestly alarming, and I think people should be aware. A few days ago, on January 30, I got a notification that someone tried to change the email on my Netflix account. I hadn’t used or recharged my account since July 2024, so this immediately felt suspicious. I didn’t think too much of it at first, but today, things got worse. This morning, February 1, I checked my bank account and saw a $2.99 charge labeled “5F516A Netflix.com Los Gatos.” I never made that payment. I haven’t even been using Netflix for months, so why was I being charged? That’s when it really hit me—someone had actually gained access to my account. And then, something even weirder happened. I noticed that Netflix’s website and all the emails I received from them had suddenly switched to Arabic. I never changed my language settings, so clearly, someone else did. At this point, I’m beyond frustrated. How did someone get into my account? Why was I charged money for something I didn’t authorize? And why was my account being altered without my knowledge? This isn’t just a small issue—it’s a serious security problem. I’ve already reached out to Netflix, demanding that they investigate, refund my money, and restore my account settings. But honestly, this whole thing has made me question how safe our accounts really are. If this can happen to me, it can happen to anyone. So if you have a Netflix account, please check your emails, monitor your transactions, and make sure your security settings are strong. If something seems off, act fast. I never thought this would happen to me, but here I am, dealing with a hacked account and unauthorized charges. Netflix needs to do better.

3 comments
Slayton Hdy

Same thing happened to me but I caught my within a day. Netflix use to be good but now they have to many things happening.

Guest

You better keep monitoring your bank account. Someone may have your banking info and is checking to see if a payment is accepted.

Scammers initially do this with a few dollar charge. It could be coincidence that you happened to be a Netflix customer.

Guest

I had a problem with my Netflix account yesterday when I renewed after being gone for several months and got thru to their customer service number almost immediately. If you suspect someone else is using your account, log into Netflix, click on the blue smiley face box in the top right hand corner.

Click Account, scroll down to the 4th choice and click on manage access and devices. You will then see everywhere your account is logged into. Click to log out of all devices, Log back in and change your password to something completely different. I'd also change the password of the email address you use to log in.

I've no idea what the $2.99 charge is for. Los Gatos is the city in California where Netflix's corporate office is located.

I sometimes get a small charge of $1 or $2 from Netflix when I rejoin, but it falls off. You can contact Netflix by phone to ask what the charge is.

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Doris E Sox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my service. I'm moving out of state.

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Netflix - Cancel my service. I'm moving out of state.

My service will be down for 2 months. I'm moving to a new state. It will take me a couple of months to find housing.

View full review
Pros:
  • Very entertaining & price are fantastic

User's recommendation: Please get this service it's life changing. Very entertaining.

Resolved
Renee S Zrt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Resolved: Problem signing in on ipad

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Netflix - Problem signing in on ipad
Updated by user May 11, 2025

Company fixed the issue and I have been provided with apology. Turned out to be spectrum internet problem

Original review Apr 25, 2025

All of a sudden I cant sign on to Netflix saying I have a vpn or proxy turned on. They could not help me and said call cable company, which I did and they were no help.

All in my iPad.

It just started not working tonight. No one could help me fix it on both ends

View full review
Glori Kme

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Washington

My Netflix is not working even though I paid the bill

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My Netflix is not working even though I paid the bill

I cant get Netflix for over a week and even though I paid it is still not working if this isnt resolved today I am going to cancel my service Every time I call you hang up on me

View full review

User's recommendation: Nothing

Brayleigh Nny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grasston, Minnesota

I’ve canceled Netflix last year and y’all are still taking money out of my account

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I’ve canceled Netflix last year and y’all are still taking money out of my account

Ive canceled my Netflix last year of July 2024 and yall are still taking money out of my account I would like a phone call back at 336-944-****

View full review
Connie H Zru

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Verified Reviewer

I don't know why I have to keep logging into my Netflix account

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I don't know why I have to keep logging into my Netflix account

Please call me at 479-979-****. You see, my stepdad and I, we got the same account.

It's only me and him that's on Netflix, and when I put his information in, mine goes away. When I put his email and stuff in, his goes away.

So now I don't know what to do. We have no problem about this.

View full review

User's recommendation: 10

Dawn M Lyu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

System Generated Sales Tax

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Netflix - System Generated Sales Tax

To whom it may concern, my name is Dawn Mcleod I am writing this email to inform your company headquarters that your System Generated Sales Tax is incorrect!! I live in Orlando Florida, the sales tax for Oramge county Florida is 6.5%.

Your System Generated Sales Tax is charging me $1.02 for tax. That is12.8% I do not know what state and county charges that much sales tax, but I can guarantee I would absolutely never live in a county that chares that much sales tax!! I tried to rectify the error that your company has been over charging me for years, however I was unsuccessful due to the fact that your employees are unable to make the appropriate changes on their end, so I was told multiple times today! Since your company has been over charging me for years and is inable or unwilling to make the appropriate changes for the coumty to which I live, I will no longer be a member of your company after April 25 when my subscription is completed!

It is quite sad that your company is loosing a loyal customer for multiple years over a difference of $.50 That just confounding to me. By the way apparenty your System Generated Sales Tax apparently is not able to do math correctly! Because of that your company has been ripping customer offfor years!! I myself am on a fix income on disability due to injuries I sustained during active duty.

If this is how you treat your customers, then I have no desire to be any part of you company! Just FYI $7.99

× 6.5% is $.51 my bill should only be $8.50.

View full review
Loss:
$18

Preferred solution: Price reduction

User's recommendation: Check the amount Netflix is charging you for your Sales Tax!

3 comments
Guest

Inquiring minds want to know. Have you moved since you stated you would never live in a county that charged that much tax? Have you any plans to edit your post and apologize?

Guest

Yes, your sales tax rate is 6.5%. The remaining tax is Florida’s Communication Service Tax, 7.44%, passed in 2001. Then Governor Jeb Bush and his state legislature thanks you for paying the additional tax.

Guest
reply icon Replying to comment of Guest-2677107

* my bad, the tax is a little over 5%.(in addition to the 6.5% sales tax). 7.44% was the recent monthly increase for some plans.

View more comments (2)

Netflix FAQs

Rebecca A. Garland
PissedConsumer Reporter

Netflix FAQs

The company generally does not offer to refund Netflix subscriptions unless there is a mistake on their end. To start a refund process, ensure you were charged incorrectly after canceling your subscription or during a free trial, and contact Netflix customer service at 888-638-3549 or via the support page and provide evidence that you were wrongfully charged.

To log into your netflix.com account on a web browser, click the Sign In button in the top right corner of the website’s homepage and enter your email or phone number and password.
To access the Netflix account login page via the app, open it on your device, tap the Sign In link, and enter your credentials.

Netflix no longer offers a free trial. However, you can sign up and cancel your subscription anytime if you decide it’s not for you. There are no contracts, cancellation fees, or commitments.

If Netflix isn’t working, you can try several options. First, check the internet connection. Next, make sure you have the latest version of the Netflix app installed and try to clear its cache and data. You can also visit the Netflix Help Center or check social media to see if Netflix is experiencing a service outage. If the methods offered above appear inaffactive, try to reinstall the app. If you encounter specific error codes, you can enter them on the Netflix Help Center for more tailored solutions.

To change your Netflix plan, log in to your account on a web browser or the Netflix app. Go to account settings by clicking on your profile icon and select the Change Plan option under the Plan Details section. Choose the plan you want to switch to and find the Continue or Update button. Click “Confirm Change” to finalize your new plan. Changes to a higher-priced plan start working immediately, while downgrades will take effect at the start of your next billing cycle.

Netflix was founded on August 29, 1997, by Reed Hastings and Marc Randolph in Scotts Valley, California.

Netflix allows you to have up to 5 profiles on a single account. Each profile can have its personalized settings, including language preferences, maturity levels, and viewing restrictions.

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