Anonymous
map-marker The Bronx, New York

Everything I am the account holder and I have to set temporary access ,

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have temporary access to my own account how can Netflix block my device and I am the owner of the account
View full review
Rahul K Wqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Money refund
I have subscribe Netflix amount cut but not subscribe. Please help me sir.
View full review
Loss:
$786

Preferred solution: Full refund

3 comments
Guest

Netflix has been turned communist by Obama!

MICHELLE K Vzs

I dont even have a account i was trying to set up a account. And when I put my card number in it said account confirmed it charged my card $7.55 each time but wouldn't verify my phone number.

Andrus M

Thanks

View more comments (2)
Anonymous

I can't login!

Netflix no longer allows me to login! I know the ID and Password are correct but it still tells me:

The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.

What makes it even more frustrating is that it will work on some of my devices but not others.

For example I can login in to netflix on my nintendo 3ds and ipad but I can no longer login on my laptop or iphone.

keeps telling me my password is wrong!

HELP! I know the password is right!

View full review
555 comments
Guest

Netflix has been turned communist by Obama!

Guest

Password reset?

Guest

Same bloody problem with my playstation, which until this morning was logged in on problem

Guest

This happened to me and I figured out that I had exceeded the number of devices I could be logged into at one time. Once I logged out of the excess devices, it worked on the new one without any trouble.

Guest
reply icon Replying to comment of Guest-1963831

dumb people would just tell you to click forgot password.

Guest

I am having the same problem. I can sign in using the Android app but not through the browser (a browser I had used to login before).

Guest

Logged into 2 devices but computer says password is wrong. Reset 3 times but after a few hours I get the same message. Rubbish to have such a stupid problem on such a large platform

Guest

anyone found a fix for this

Artavious Jhw

same to me..

Mega Fnj

The same thing is happening for me and i am very pissed Im using a friends account and i accidentally logged out and now it wont let me log in saying that my password is incorrect I am very pissed

View more comments (554)
Trish A Mtb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Kicked off my mom's account after over ten years

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Kicked off my mom's account after over ten years
My mom lives five houses down the street. Netflix has kicked me out of her account due to their new account sharing policies, & I am now unable to watch anything on Netflix unless I get my own account ($16 for no ads!!!) When Netflix used to be an affordable, family friendly, considerate company. Now this is just a joke. I will NOT be making my own account and they will NOT be scamming me out of my money. This company is sinking, and fast. They can get lost
View full review

Preferred solution: Apology

User's recommendation: RUN & DON'T LOOK BACK

2 comments
Guest

You need some vitamins for that?

Guest

zzzzzzzzzzzzzzzzzz

View more comments (1)
Christelle L Mrd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unscrupulous marketing practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

French follows

To whom it may concern.

Through this email, I would like to make a complaint regarding the change of plan which in my opinion is an unscrupulous marketing practice. Yesterday, I was watching one of my favorite series when a message suggesting a change of package appeared on the screen.

to reduce costs while integrating 4 minutes of advertising. I wanted to know more about this plan but also about the other options believing that Netflix would be clear and explain the different options before signing up. I had the unpleasant surprise in two clicks of joining the package with advertising and losing my old package. I immediately called customer service to request and find my package.

As indicated in the message, the package no longer exists, no going back possible. I'm trapped.

I am deeply disappointed with this manipulative practice. The membership message is not clear and does not give the customer the opportunity to avoid making a mistake. This is a fraudulent practice.

I did the same exercise on a platform of one of your competitors. Before accepting, there was a clear message: Are you sure, this step is final!

I have been a Netflix customer for many years. I'm sure several customers have been fooled. You are tricking people into signing up for more expensive plans.

Netflix makes billions in profit every year thanks to many loyal subscribers. We deserve to have healthy marketing practices.

I really have the feeling that I have been manipulated and that your company has calculated well through this practice. From you, I expect a commercial gesture. I don't want to pay more than my old plan, which was $9.99, and I don't want advertising.

To date, you have lost a customer because I completely unsubscribed from the platform. I wouldn't hesitate to go to your competitors either. This story deserves to be known and read by other Netflix members on social media or in newspapers in order to protect them. You could then avoid losing other loyal customers.

Sincerely,

Miss Laurent

_____

Réclamation

Merci de transférer ce courriel à qui de droit.

Par ce courriel, jaimerais faire une réclamation quant au changement de forfait qui à mon sens est une pratique marketing peu scrupuleuse.

Hier, je regardais une de mes séries préférées lorsqu' un message de proposition de changement de forfait est apparu à lécran. pour réduire les coûts tout en intégrant 4 min de publicité. J'ai voulu en savoir plus sur ce plan mais aussi sur les autres options croyant que Netflix allait être clair et expliquer les différentes options avant dadhérer. Jai eu la mauvaise surprise en deux cliques dadhérer au forfait avec publicité et de perdre mon ancien forfait.

Jappelle de suite le service à la clientèle pour réclamer et retrouver mon forfait. Tel quindiqué dans le message, le forfait nexiste plus, pas de retour en arrière possible. Je suis piégée.

Je suis profondément déçue de cette pratique manipulative. Le message dadhésion nest pas clair et ne donne pas la possibilité au client de ne pas se tromper.

Cest une pratique frauduleuse. Jai fait le même exercice sur une plateforme dun de vos compétiteurs. Avant daccepter, il y a eu un message clair : Êtes-vous sûre, cette étape est définitive!

Cela fait de nombreuses années que je suis cliente chez Netflix. Je suis certaine que plusieurs clients se sont fait avoir.

Vous trompez les gens à adhérer à des forfaits plus chers. Netflix fait des milliards de bénéfice chaque année grâce à de nombreux abonnés fidèles, Nous méritons davoir des pratiques marketing saines.

Jai vraiment le sentiment de mêtre faite manipulée et avoir par cette pratique bien calculé de votre entreprise. De votre part, je mattends à avoir un geste commercial. Je ne veux pas payer plus cher que mon ancien forfait, soit 9,99$ et je ne veux pas de publicité.

À ce jour, vous avez perdu une cliente car je me suis totalement désabonnée de la plateforme. Je n'hésiterais pas non plus à aller chez vos concurrents.

Cette histoire mérite dêtre connue et lue par dautres membres de Netflix sur les médias sociaux ou dans les journaux afin de les protéger. Vous pourriez alors éviter de perdre dautres clients fidèles.

Cordialement,

Mme Laurent

View full review

Preferred solution: Price reduction

1 comment
Guest

Cancelling your account and then resuming it after it goes past the expiry date does the same thing you experienced. I was paying $9.99 for their service with no ads and probably didn't watch it 8 or 10 times per year. Now they are trying to stick it to me for $16.49 for the same thing, going elsewhere.

Shavea S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My tv not working properly

Netflix - My tv not working properly
Netflix - My tv not working properly - Image 2
I try to watch my Roku tv and it say my subscription is paused , I paid my bill because bill on auto pay but there are still problems Im having
View full review
Loss:
$300
Pros:
  • Pro i have a lot of great shows
Cons:
  • It cut off when it want to

Preferred solution: I would like for me television to start working properly

User's recommendation: No a good ideas

Jacqlyn D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't get into acct

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Can't get into acct
Original review Apr 06, 2024
This is the tv we log into daily and I got an error that the TV is no part of the household TV this is *** I am not going to wake my husband up to have him check his email so it can be fixed and customer service is of NO help
View full review

Preferred solution: Price reduction

1 comment
Guest

Netflix has ruined the customer experience

John D Qxg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Can t get it to work at my hotel

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Can t get it to work at my hotel
Netflix - Can t get it to work at my hotel - Image 2
I cannot stream Netflix at my hotel . This is the first time its happened. My job has me traveling 2 full week out of the month
View full review

Preferred solution: Free upgrade. I’m stuck out of town and can’t get what I paid for

Lucas F Ezs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Someone hacked my account and paid for Netflix without my permission

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Someone hacked my account and paid for Netflix without my permission
Someone hacked my account and paid for Netflix without my permission - Image 2
They used my Gmail to change the password it took them from 1 am to 430 am before they got into it and charged the card without my permission while I was asleep and they didn't even use my phone number they used theirs
View full review
Loss:
$6

Preferred solution: Full refund

Yvonne O Gbt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to know why Netflix is taking money from my mpesa without my aproval

I want to know why Netflix is taking money from my mpesa without my aproval
I want to know why Netflix is taking money from my mpesa without my aproval - Image 2
Why did netflix take money from my M-pesa without my approval that's like steeling from customers I will have to unsubscribe from it if it's like that
View full review
Loss:
$1138
Pros:
  • Its good
Cons:
  • How do you pay your self

Preferred solution: Full refund

User's recommendation: No new movies, you pay your selfs taking my money from M-pesa the only cash i had

Henry L Oqk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Access on my TV

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - Access on my TV
Netflix - Access on my TV - Image 2
Can access most things but cannot stream a movie to my TV. Netflix advertising says: "Watch with a few ad breaks on phone, tablet computer or TV." Netflix app doesn't allow me to stream on my Samsung TV. Called and was told I need to upgrade to no adds to be able to view. False advertising and forcing customers to upgrade or buy new TV to stream movies.
View full review
Pros:
  • Good movies when the app doesnt restrict streaming
Cons:
  • App restricts streaming on tvs unable to allow adds

Preferred solution: Ability, as advertised, to view on my tv

User's recommendation: Demand Netflix fulfill it advertising.

Resolved
Amanda J Fmw

Resolved: So I can access my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - So I can access my account
Updated by user Mar 11, 2024

Company fixed the issue and I have been provided with apology. They actually didn't do anything, I was able to finally figure out what was wrong with it and fixed it myself.

My ongoing issue with them is when I first get into the app and try to look for something to watch or start to watch something, it freezes . I have to log out and start all over. It just gets annoying to have to go through that every single time you wanna watch something.

I don't understand why. None of my other channels or sites do that.

Original review Feb 25, 2024
I have Roku on two TVs in my home. I am the only one that lives here. So why can I not access Netflix on the TV in my bedroom if that's where I'm watching TV if I was previously watching it in the living room I apparently am not allowed to access it anywhere but the living room. Why I'm not paying extra money to watch TV and different rooms of my home if I'm going to do that I'll just go get cable or dish TV.
View full review

Preferred solution: Be able to watch Netflix on the TV that is in the same room I am in.. I don't think that's a lot to ask for. Don't want to watch it in every room at the same time.

User's recommendation: Make sure you have a good job or career so you can afford to have a channel in every room of the house if you want to watch it. It's sad for people like me on a limited income have to bow down to their policies and just line their pockets with

Yesenia C Wkr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Netflix/ max promo

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix/ max promo
I received an email saying I won a year subscription for $2 for Netflix and it sounded kind of sketchy to me so I looked up the information got your phone number got a code and talk to a representative that said there was a scam so I was looking for some type of promotion you guys might have going on but this was not legitimate I save screenshots as well
View full review

Preferred solution: I'd love to get a good deal on a yearly subscription of Netflix for this inconvenience. I'm just very happy I caught this on time and that I was alert enough to know the difference

Thad Whv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I canceled my service and still getting billed. I got billed twice the same day.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Netflix - I canceled my service and still getting billed. I got billed twice the same day.
The person I spoke with was pretty snooty. Telling me to calm down when I am calm. I'm charged twice the same day and it was drafted from my account. I think I'm entitled to me heard. It's pretty concerning for me when you have access to my account and can take what you want. It's complete bulls%@t if you ask me!!
View full review
Pros:
  • There are no pros
Cons:
  • Not enough good movies

Preferred solution: Full refund

User's recommendation: I would never recommend Netflix

Karamjeet S Mfa

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kuwait City, Al Asimah Governorate

Account

Netflix - Account
Netflix - Account - Image 2
I create new account . All tings ok but i fill wrong mail adress .Moreover, bill pay from my acount so how change mail adress
View full review
Resolved
Moshe Y Prr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tel Aviv, Tel Aviv

Resolved: הלילה פתחתי חשבון חדש דרך האייפון, גם לטלוויזיה שלי, בטלויזיה אני לא מצליח להתחבר, באייפון אני מחובר

Netflix - הלילה פתחתי חשבון חדש דרך האייפון, גם לטלוויזיה שלי, בטלויזיה אני לא מצליח להתחבר,...
Netflix - הלילה פתחתי חשבון חדש דרך האייפון, גם לטלוויזיה שלי, בטלויזיה אני לא מצליח... - Image 2
הלילה החלפתי פרטי תשלום, התחלתי בעזרת השלט, הוספתי מספר טלפון, זה שלח אותי לאייפון לסיים פרטי תשלום, עשיתי את זה בטלפון אני מצליח לצפות בטלויזיה לא בבקשה שמישהו יתקשר ויסביר לי אני לא מצליח דרך הצ׳אט
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article