New Reviewer

Nice customer service

5.0
My debit card was charged twice and I called Netflix customer service to get a refund and it will be issued
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#3717468 Review #3717468 is a subjective opinion of poster.
Location
Simpsonville, South Carolina
Loss
$10
Preferred solution
Full refund
New Reviewer

Update credit card

5.0
Received a scam email wanting credit card info. Netflix checked my account and confirmed not from them.
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#3714213 Review #3714213 is a subjective opinion of poster.
Location
Vincennes, Indiana

Billing issue

5.0
I needed to change the way my account was charged. The agent was able to help me and Dooley time. Thank you for your team service. I will give them a 10
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#3712575 Review #3712575 is a subjective opinion of poster.
Location
Lake Havasu City, Arizona

Great service

5.0
Everything was taken care of for me, great customer service! I am very satisfied with everything. Every time I call the customer service representative I speak to goes above and beyond to resolve my issue.
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#3711865 Review #3711865 is a subjective opinion of poster.
Location
Weslaco, Texas

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Verified Reviewer New Reviewer

She did a great job

5.0
Charged for an account I didn't set up and found out it was fraud. She handled everything very well. I was grateful.
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#3676725 Review #3676725 is a subjective opinion of poster.
Location
Eagle Mountain, Utah

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Verified Reviewer New Reviewer

My account is on hold because of payment

5.0
I got a text saying my bill was not paid and my service would be interrupted but my account is paid thank you
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#3671054 Review #3671054 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Superior Support!

5.0
The young man was extremely knowledgeable and resolved my issue in minutes! That said, when I dialed the number on line and called, I listened to at least 10 sales ploys and completed that process only to get a recorded message telling me I had to call another number. That number was the SAME! After searching further, I located a real Netflix CS Rep. you desperately need to make the contact process far less painful! If you read this entire message, feel free to reach out and I can share those numbers.

User's recommendation: If you call and are provided with mandatory different products to purchase, hang up. It’s complete BS and will only make you angry!

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#3658324 Review #3658324 is a subjective opinion of poster.
Location
Irving, Texas

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Verified Reviewer New Reviewer

5.0
Hi, my names emily & im only 14 so sorry if this doesnt make sense or sounds stupid. Can u please help me understand why the show I Am Not Okay With This will not be continued? i looked it up on google and it said that the show was canceled because of covid-19 but i...
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#3656191 Review #3656191 is a subjective opinion of poster.
Location
Hoxie, Arkansas
Preferred solution
i wish to have an answer to my question, and i noticed it says “pissed consumer” idk if that means u guys think im angry but im not please dont take it that way:(

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Verified Reviewer New Reviewer

Phishing text

5.0
I called Netflix to make sure my account was ok.: It said basically my payment didnt go they and my service was suspended even though my bank acct didnt show this. I had to call and make sure everything was ok and yes this was a scam message! video

User's recommendation: Thank you Netflix for helping as soon as a you could! All is well!!

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#3651409 Review #3651409 is a subjective opinion of poster.
Location
Boise, Idaho

All is good.

4.6
App disappeared off main screen. Called in. Had the lady talk me ( my son) thru it. All is back. I'm happy Happy

User's recommendation: Love my Netflix.

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#3643922 Review #3643922 is a subjective opinion of poster.
Location
Tallahassee, Florida
New Reviewer

Resolved: Cancellation of subscription

5.0
Update by user Jun 06, 2022

Cancel due to relocation.

Original review posted by user Jun 06, 2022
Moving out of the State of California. No continuation during relocation. I enjoyed Netflix but cannot afford the fee.please cancel my subscription
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#3643671 Review #3643671 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • Can watch movie
  • Variety of movies
Cons
  • No human being available
Preferred solution
None
New Reviewer

Billing issues

4.9
I canceled my account and somehow it was re-opened. I dont know if I did it myself on accident checking to see if I did cancel it. So when I woke up this morning there was a charge on my bank account. I called to speak to a representative she was very nice and she credited my account and for that I am very grateful. I have no income coming in so every little bit of money thats spent in my account worries me. Thank you for your service!
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#3643652 Review #3643652 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$11
Preferred solution
Full refund
New Reviewer

Charge failure

5.0
Message that may account charge failed. Checked with Netflix account representative. There is no problem with the account. Message probably came from bogus source. I appreciate the help with this issue.
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#3635043 Review #3635043 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

I want to cut my PAYMENT and stop my debit payment no more watching

5.0
please stop my PAYMENT AUTO DEBIT AND HOW LONG I STOP WATCHING AND CANCELLED MY REGISTRATION WHAT CAN I DO
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#3631026 Review #3631026 is a subjective opinion of poster.
Location
Calamba, Calabarzon

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Verified Reviewer New Reviewer

Checking on my account

5.0
Possible hackers but turns out not to be the case had a hacker in April wanted to verify no one continues to do so
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#3630260 Review #3630260 is a subjective opinion of poster.
Location
Roanoke, Virginia

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