Netflix
Reviews and Complaints
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Verified Reviewer |
Saint Louis, Missouri
Need to confirm my account
He saying my device is not part of Netflix household account but is on my wife phone so it is part of my household. I need to get this fix thanks.
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Verified ReviewerNetflix is charging my card twice
Yes, I just looked up today and Netflix charged my one card twice. I only want one subscription.
So I am reporting to Netflix to only charge me for one subscription.
I just need one subscription. Thank you.
Preferred solution: Full refund
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Verified ReviewerWant yo talk to a live person
I want no I need to talk to a live person. This is stupid very stupid I cant get a hold of someone help
- No one will take your calls no many series
Preferred solution: Phone number
User's recommendation: Don’t get cuz if you have a problem you can’t talk to anyone
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Verified ReviewerI've been being double charged since August
Customer service rep talked over me constantly is retaining the same answer would not listen to what I was saying and it was a complete scam
Ian in customer service put me on hold and hung up after 18 minutes of waiting. He was rude and kept talking over me.
- Bad customer service
Preferred solution: Apology
Miami, Florida
Frustrating bad service
I pay for my service and you dont provide it. When you interrupt the service there is NO WAY to contact you. I feel you do it in purpose.
They send you this link and IT does not work!
User's recommendation: Use another streaming service don’t use NETFLIX
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Verified Reviewer |
Hudsonville, Michigan
Refund / Unauthorized Charge
I need my refund my cashapp was charged and I didnt want to renew my membership. I would really like to cancel and get my refund asap
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Verified ReviewerSomeone change my email address
This is not my email address. My email address is jennysnotary@***.com.
How can I correct? This person is using my account.
- Not safe
Preferred solution: I'm not sure if this person is using my credit card
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Verified ReviewerAggravating screen that will not let me watch what I want to!
Why is there an unnecessary screen asking me if I want to share my account with someone who doesn't live with me, which I cannot get rid of? If I can't watch Netflix when I want to, I'm going to cancel my account!
Preferred solution: To never see that *** screen again.
User's recommendation: *** Netflix!
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Verified ReviewerCustomer service disrespectful
Recently, my Netflix account was hacked. The account was completely taken over by a scammer.
The Netflix agent did not assist in recovering my account and stated that he couldn't do anything further to help. As I was speaking to the agent, I requested to speak with a supervisor or someone from retention. At this point, I was considering closing my account. However, the agent said, 'No, I will not pass you to my supervisor or retention,' even though I had requested multiple times.
I was always very polite, but the agent was extremely disrespectful and made alarming comments. I was then advised by my credit card company to speak with Netflix's retention department. Despite providing all of my private details to Netflix, the agent refused to transfer me to a supervisor or someone from the retention department. This situation continued to go back and forth.
Eventually, he closed the chat to prevent me from making further requests, as he did not want to get in trouble. He also refused to provide me the chat ID or his personal ID for identification purposes.
- More cost but less entertainment or perks
- Security breaches
Preferred solution: An apology from the agent, a refund for the month I had to miss due to lack of security, was easily accessed by a scammer. Was refused multiple times by this agent when I respectfully asked to speak to retention after he said he couldn't help me.
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Verified Reviewer |
Johannesburg, Gauteng
You can't used this account on this device
I'm experiencing an issue with my Netflix subscription. Although I've subscribed to the service, I'm only able to access it on one mobile device.
When I try to log in on another mobile device, I receive an error message stating "Sorry, your account can't be used on this device"
I've tried troubleshooting, but the issue persists.
Could you please assist me in resolving this problem? I've provided my account details below:
Email:
Subscription plan:
Thank you
User's recommendation: Please resolve my issue
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Verified ReviewerUnable to watch Netflix and it’s kind of slow
Theres a problem with Netflix, but I want credit for this. Ive been having this issue since yesterday. Would like to know what is going on I would like to want to return my call 215-980-****.
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Verified Reviewer |
Minneapolis, Minnesota
Resolved: It only took 3-months to get into Netflix. They didn't even give me credit for the time I couldn't watch
Company fixed the issue and I have been provided with apology. Call the bank about this matter it took two weeks to investigation depending talking to Netflix and peacock. Pain in my butt
I got Netflix in my front room but it will not turn on in the bedroom and every time I have to answer a password in the bedroom it says it's wrong now that's something's not right
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Verified ReviewerMy Netflix is not working on one my TV.
What happened? The call stopped? My TV has the message: this device doesn't stream Netflix; ads try on another device.
- Netflix is great when it works
- Netflix not working on my other tv vizio
Preferred solution: Fix the problem
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Verified Reviewer |
Sacramento, California
I have been trying to get on Netflix for three days and it tells me that there isn't enough space and to delete other apps
I can't access Netflix, I have been trying for three days with no success. Can u tell me why it's not coming through to my tv. I do pay my premiums
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Verified ReviewerMy Netflix will not come on it go black
Answer my call so I can fix it. Are you?
Can I went to my sister and watch y'all because I was there. Now that I am home, I cannot get it on.
- It going off
- It goes off to much
Preferred solution: Get it fix
User's recommendation: Not if it can’t be fixed I pay 2999 a month
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“At this point, I was considering closing my account.” Shouldn’t you do that anyway? If your account was hacked and taken over, Netflix is only viewable at one residence.
Yours or the hackers. If you still have Netflix at your residence, then the hacker stole your banking info.
Netflix customer service would not pass me to retention or a supervisor to help with even closing my account. I spoke both by chat and phone with zero results into passing me to one or the other as both mentioned they could not help me as they did not have enough access.
When asked to be passed in that case, they said they couldn't without giving them the full credit card number and email. When I gave the Netflix email they said it was chamged and couldn't help.
You can call Netflix and speak to a live agent. When using the chat function with companies, I always take screenshots.
You can see where someone is logged into your account by logging into netflix, selecting account, and manage access and devices.
Then log out from all devices, log back in and change your password. Change the password to the associated email address as well.
Not able to get in.. they changed the email once they hacked into the account.
Tried asking for retention or a supervisor and the agent refused to pass me because he wanted to get whatever credit for the help. But he mentioned numerous times he couldn't help me which Is why I asked to be passed. I asked for a chat i.d.
or employee i.d and he said no to those as well.. He closed our convo instead to refuse.