Jessica S Olm

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Verified Reviewer

Someone bought a movie it wasnt me

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Just wanna now who bought a movie under my email and my card cuz sure wasn't me...if u can pls resolve this issue more than likely will be a happy customer and tell my friends too get netflix in the future
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Loss:
$25
Pros:
  • Need more support when need it
Cons:
  • Support the customer

Preferred solution: And issue with Netflix

User's recommendation: If they resolved my situation I highly recommend

Anonymous
map-marker New Berlin, Wisconsin

Cancellation plan

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Not helpful. Wanted me to sign in with one time charge on my credit card to cancel. Said it would be refunded. Really? Still can't figure out how to cancel
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karen p Uyp

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Verified Reviewer

Poor customer service and policies

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Netflix has poor customer service and policies regarding website and uses of upgrading. They offer little to no help to the consumer and is not user friendly. They do not explain policies prior to getting to grab your money.
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Pros:
  • Positive shows
Cons:
  • Hard to use and manage website

Preferred solution: Deliver product or service ordered

User's recommendation: Don't get it if you can avoid it

Kip H Bfm

Email change

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My old email kiphughes@***.net was hacked and iam not able to access. My new email address is kiphughes@***.com. Please make necessary changes.
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Geret J

The customer service department couldn't resolve my issue due to the lack of control they have over any account. I use two different routers from Verizon which means I use 2 different IP addresses.

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Having to revalidate my account every time I use Netflix in my house from a different location. IE " Bedroom, living room, basement"
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Pros:
  • Good choice of movies
Cons:
  • Customer service is limited

Preferred solution: This problem resolved.

User's recommendation: Don't use more than one IP address for your home until Netflix can fix their problem of you having more than one. Or else you'll be stuck revalidating your account every time you log on from a different location in your own home.

Karen S Rcv

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Verified Reviewer

My credit card was compromised and I forgot to change it with Netflix. I was attempting to make that change.

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I tried to change my payment method through the website. I was unable because my email and phone number were not recognized.

I called customer service to find how to change my payment method. The representative asked for my email and then told me that it was not connected to an account. Thats why I called. She tried some things?

But I didnt really understand. She kept trying my email. She asked if I was sure I knew how to spell my email. She found an email like mine except Ann was spelled Anne.

I told her that I did not misspell my name twice. She was trying to send me emails but they werent coming through. I asked to speak to her supervisor four times before she stopped talking over me. So, hello supervisor.

No sorry, youre having trouble, lets get this fixed. I explained what happened and that I was trying to change payment method to continue Netflix. Well- I dont have an account. I said, youve been billing me, I must have an account.

She asked me to turn my t.v. To Netflix and follow her directions to get a number she needed. My screen did not say want she said it should. We did exactly what she asked.

When she asked to click sign in it just kept asking us to join Netflix. In the past, I have had trouble with my screen not doing what a person helping me thought it might. They were super patient and tried another way. This person thought I wasnt following her directions.

Finally, I just said to cancel my account. Well, she cant do that because I dont have an account. Incredible!! Finally, she shared that the account would close 30 days after no payment.

Oh, and she has no supervisor!!! I guess shes the head of Netflix customer service or not.

Hope this matters. I dont understand when customer service stopped being polite and helpful.

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Pros:
  • Some good shows
Cons:
  • Customer service

Preferred solution: cancelled account

User's recommendation: Don’t have any problems with Netflix. You are not important enough to get real assistance.

2 comments
Guest

You sound like you would have a nasty smart mouth on you so you got what you deserved. If you weren’t so stupid you would realize your credit card last used for payment would have info for you to gii in ve Netflix. Just call them.

Guest
reply icon Replying to comment of Guest-2487494

*give

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Kevin K Gff

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Verified Reviewer

Netflix is double billing me

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Updated by user Feb 20, 2024

Your 888 customer care line is bogus..no way to talk to a human. Or anyone.

Original review Feb 20, 2024
Netflix is billing this home twice, my wife's account gets billed $25, and so do I,another $25/ mo, yet you continue to ignore these emails, phone call gets routed to Verizon, so I am going to pursue back charges of 6 months of double billing Thur the small claims court.. don't give Netflix more than one credit card..or they will be billing them BOTH, monthly, and no response from customer service..none
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Loss:
$178
Pros:
  • And choices
  • Good picture
Cons:
  • Have been double billing this household for seven months

Preferred solution: Full refund

User's recommendation: Avoid netflix

Anonymous
map-marker Quincy, Massachusetts

My bill isn't correct

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My bill has been compromised, and I cant talk to anyone about it. I want to delete my account and no options. So I was so happy with the service until Im now being charged. Im still trying to find out whos on my account. But Netflix is not showing me Angry
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User's recommendation: Make sure you look at your bill

Kerry S Zus

Adding member

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I called customer service several times and no one was available to help. Waiting for a good time to call.
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Preferred solution: Get our additional member added to our account

Kristin C Bvq

Keep having to verify my devices

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Im about done with NETFLIX!! Since they changed their plans, Ive had nothing but headaches!! For the past few days, every time I get on Netflix, it makes me verify my devices. My dad is on my plan in a different state and its happening to him as well. He keeps calling me to verify his devices. Its a pain in the backside! It even happens in the middle of watching something. Fix the kinks & bugs Netflix! You dont have anything I absolutely need to watch, so it wont bother me to drop you.
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Pros:
  • Good shows and movies and good shows for all ages
Cons:
  • Technical issues & no person to person contact

Preferred solution: Help with the problem

User's recommendation: Not impressed

Gregory R Fca

Pissed customer. com

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Having to log in too many times. The cost is getting outrageous. You play the same movies over and over again. Then you take them off in a couple months later. You put the same movies back on. I don't know how long it's been since. We've seen new releases on there that weren't on there just recently before.
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Cons:
  • Too expensive

Preferred solution: Cancel prescription

Bruce W Xrx
map-marker Duluth, Minnesota

Can't contact them

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my email and phone number is not on record anymore but I'm still getting charged and can't watch because too many people are watching
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User's recommendation: too easy for others to change your information

Anonymous
map-marker Mornington, Victoria County

Account payment going through but no access to Netflix

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I have consistently been unable to access my Netflix account yet am being charged and cannot contact customer service
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Alfredo H Mjn

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Verified Reviewer

Can't watch movies when I want when I select movie it goes back to home page

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Netflix - Can't watch movies when I want when I select movie it goes back to home page
I want to enjoy my movies but I can't watch them cause the app is not allowing to me enjoy them 713-206-**** my #
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Preferred solution: Fix it I want my movies

Zairah Fqo
map-marker Birmingham, Alabama

Can't get Netflix at home

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Trying to pay can't get it. Trying to work it with my phone. Can't get it tried several 1000 times can't get it still trying to get you
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