Mount Vernon, Washington
3.4K views
Not resolved
111 comments

We are avid users of both netfix disc service and streaming inernet movies.Our problem is that when using the streaming feature our movies drop out mid movie. We have error code and retry messages, and sometimes have to go back to the selection page and restart.

We have done troubleshooting of our system, and contacted our internet provider. Our system is set up correctly. Our internet provider has recieved numerous complaints about this streaming video problem from netflix users. They have carefully examined this problem and have had to conclude that this problem belongs to netflix.

Netflix has been less than forthcoming when it comes to recognising and/or fixing this problem. This is very frustrating!

I don't know if this is in fact a common problem, and I would like to hear from other netflix users who have had this problem.

Product or Service Mentioned: Netflix Streaming Service.

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Anonymous
#1179035

You're not alone. Netflix was a gift from my daughter.

When she returns from vacation, Netflix will be a bad memory.

If any of you consumers are thinking of signing up ? DON"T!!!!

Anonymous
#1097450

We have had numerous problems streaming videos from Netflix. We have multiple devices and all are having issues.

We upgraded to multiple device account with Netflix-didn't help, updated software, had internet provider check our internet, hard wired, reset, and uninstalled/reinstalled apps-----nothing works! We start a movie and within no time everything freezes or kicks us out to sign into Netflix again.

After many calls to Netflix they still say it must be software or internet and wont admit to any issues???????? I have been a customer for 5 years I guess it's time to cancel

Anonymous
#1041555

Movie went out about 5 times while watching very annoying !

Anonymous
#996837

Get "binge" add on using google chrome.

Anonymous
#907229

I just start my free trail and I'm already thinking about canceling it. I can't watch anything without it buffering every 10 seconds

Anonymous
#875062

I had constant problems with netflix still I logged and went under my account and changed the settings. Steps: log in, click on your account, middle of page, select your profile and playback settings. Select different ones till you find the right one for you.

Anonymous
#731281

Netflix streaming is abysmal. I have a *fast* router, and Netflix never gets over 2 Mb.

Drop out is constant. Amazon streams in at about 20-25 Mb and no drop out.

Don't tell me it's my router, when I get this divergent performance. Amazon *always* streams fast and no drop out.

Anonymous
#710018

netflix sound not good I wish somebody knows how to fix this problem

Anonymous
#695471

I've used Netflix on ps3 a Wii and computer. I've concluded Netflix sucks!

Even their discs were so scratched we couldn't watch them. :upset

Anonymous
#688051

NetFlix sucks. 90% of the time it will not stream while viewing.

The only way to view is to pause before it hits the end of the stream to allow it to continue loading. When my smart tv arrives adios to NetFlix.

Anonymous
#687360

We just started using netflix (view on tv hooked up to modem). If we pause it, after a fw minutes the screen goes black and we have to restart the program- very annoying!

So far that's our only issue.

Does anyone know why? appreciate any comments

Anonymous
#657929

I had the same exact problem. I tried everything, so I googled and came acrossba forum where everyone has this issue.

Someone said make sure the date and time on whatever youbare using to stream is correct. It helped everyone. Even myself.

I use a wii.I know its weird. It doesnt hurt to try

Chassity
#644370

If your connection drops under 5 Megabits-per-second, you will have loss of quality and/or re-buffering. Hardwire your device into your modem (NOT your router) and try to stream.

Don't be lazy and bring your TV/Device/Modem into the same room so you can hardwire. If the problem persists, 99% chance it is your connection and/or ISP.

Your ISP says it is a problem with Netflix, well how to the other 30 million people stream perfectly fine, but people using your ISP seem to be having problems? Sounds like you need a new ISP.

Anonymous
#640935

I am watching a really good series but so upset that they cant keep the voice and the scene together, it is truly hard when you are enjoying a good movie. But I keep watching it because it is a good movie series.

There have been many movies like it and I either just move on to another till I find one that works right.

I love netflix :? PLEASE FIX THIS PROBLEM

Anonymous
#640305

I just signed up for Netflix so I could watch Hemlock Grove...the *** thing has stalled through EVERY episode...sometimes once or twice, other times it's every couple of seconds...it will just go to black screen saying "retrieving". I rent movies off of Vudu all the time and I have NEVER had a stall in a movie/show.

This is just frustrating as all ***!!!! It's going to take my 24 hours to get through 13 episodes at this rate!!!!

Get it together Netflix!! :(

Anonymous
#617049

Useful post as I have been wondering about netflix streaming

Anonymous
#603750

We have had Netflix for several months, and it has worked fine until a few weeks ago. Now it is hard to get through a show without it stopping and starting every 10 minutes.

It is ridiculous. Our connections have been checked and rechecked. If Netflix doesn't fix this soon, they will have one less customer.

I guess that's OK with them. Another will take my place.

Anonymous
#573402

I believe it is the internet providers - who are doing the same thing the cell phone companies are doing (some of them) - a new way to get more money - no problems at first (2 years) and then 'suddenly' reloading every 5 mins and taking 5 mins to reload - We have wireless router service and I believe it is the plan to get more money from people to do the streaming, or you can just get the dvds -

Anonymous
#571797

bougth a used wii over a month ago, had netflix on it, but couldnt access, fine, decided to try it out new account in my name, gave cc number, enjoyed full month, then they deactivated it. Checked my account, they charged me for the first month, so i call them. instead of crediting it towards the new month they credit it back to the bank and the proceeded to tell me i had netflix on my device and i dont qualify for a FREE month, and cant charge my account for turning it back on.

They (NetFlix) made the mistake and penalize me for it...the bank isnt sure whats going on..and Netflix refuses to do anything about it...

seems like what most companies end up doing, not working for the customer :upset :?

Anonymous
#571338

I only use streaming, but it keeps stopping and going back to the main page. It's getting annoying.